I just wrapped up a phone call with mlife member services....they have completely lost all record of my existence before Friday, May 29th. They took my Gold card and Drivers License when paying me a jackpot at Aria on Thursday, May 28th.....didn't return either, and in my drunken and deliriously happy state I didn't notice til the next day, and then when at Mirage I hit another jackpot and couldn't give my drivers license so I had to give my passport card. For whatever reason they couldn't find me and had to issue me a "New Member Card"....and then the next night at Monte Carlo THAT card wasn't recognized and I had to be re-issued ANOTHER card. Additionally when I returned to Aria and requested they check for my drivers license they told me they didn't have it. Later, when I thought about it, I realized it was a pretty quick kind of bullshit "no" and decided to check back. After again getting rebuffed, by a dude who I could clearly tell was completely bullshitting me, I insisted on speaking with the lost and found person directly. Guess what? She had my ID, found it like 30 second, and took about an hour to get it to me. I had to tell her I was gonna miss my flight to get her to even look. Per the lady at Mlife, the "agent" who paid my handpay, and not some "system issue" are likely responsible. No idea where she is getting this, something to do with the coding of the merging of the two accounts. The biggest issue is the original account was deleted, and the middle account is also gone. This missing history contains a decade of play PLUS a huge day of play on this most recent trip. So for 80% of my trip, I was completely without my mlife status and benefits. Of course I didn't get a chance to use anything before that as I would always accrue the comps, then use them for a dinner later in the trip or whatever. I should also mention that another Mlife guy at the Aria desk told me he was aware of issues with some "lost accounts" recently. This situation wasn't really that awful for me from a comp standpoint, probably cost me a buffet or two I didn't need to eat anyway. But the drivers license situation and the horrific customer service were a complete and total annoyance. The funny thing is the customer service lady at mlife was not at all apologetic. I didn't ask her to be. But anyone trained in customer service knows the first thing you do is apologize. ESPECIALLY in a situation where you've got clear information that your company dropped the ball and its not an idiot customer. I didn't really push the situation because it doesn't mean much to me, I'm not giving them much loyalty to begin with and now that I've found 6/8 STP in Cosmo high limit, I'll give all my play that was going to Aria and other MGM's to Cosmo--problem easily solved. But I do want to share the situation with my fellow vegas fanatics, just in case someone else runs into the same thing, hopefully they can at least know where to start. Currently Mlife IT is looking into my account and apparantly in 24-48 hours they will be able to "revive" my history from archive. Of course that's pretty useless when you are just BACK from the Vegas trip. Kudos to Mlife for somehow failing to meet even my lowest of expectations with so much as a quick passing apology.