1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Missing MLife credits.

Discussion in 'Comps' started by ND80, Sep 10, 2014.

Thread Status:
Not open for further replies.
  1. ND80

    ND80 Low-Roller

    Joined:
    May 18, 2013
    Messages:
    378
    Location:
    Clarksburg, Maryland
    Trips to Las Vegas:
    6
    Just looked at my MLife account after returning a week ago and noticed that my tier credits are less than what they should be. While they increased since my trip the added credits since my trip don't even equal what I spent on room, etc let alone gambling. Should I give it more time to see if they add more or should I make some effort to get their attention now?
     
  2. Haute_Shot

    Haute_Shot Low-Roller

    Joined:
    Jun 16, 2013
    Messages:
    114
    Trips to Las Vegas:
    50
    This happened to me twice on separate occasions.
    Immediately after my gambling session my TC increased by the appropriate amount.
    Then a couple hours later it decreased for no apparent reason.
    I know this because I take phone screenshots of my account TC on mlife.com

    Don't know what happened, never pursued it either... Strange
     
  3. jr7110

    jr7110 VIP Whale

    Joined:
    Jan 13, 2009
    Messages:
    1,017
    Trips to Las Vegas:
    28

    You should call right away. If you did not make sure your card was connected to your reservation at check in (I always make sure they note my MLIFE number on the reservation when I check in just in case) then you would not have gotten the credit for your stay. When I am in Vegas, they tier credits go on my account on a daily basis - after every night charged I see the Tier Credits increase, so you should definitely have had them applied by now.
     
  4. jr7110

    jr7110 VIP Whale

    Joined:
    Jan 13, 2009
    Messages:
    1,017
    Trips to Las Vegas:
    28
    Edited to delete content - duplicate post.
     
  5. ND80

    ND80 Low-Roller

    Joined:
    May 18, 2013
    Messages:
    378
    Location:
    Clarksburg, Maryland
    Trips to Las Vegas:
    6
    Guess I'll have to call them. Card was definitely tied to the reservation.
     
  6. SW

    SW Well-Known Member

    Joined:
    Nov 21, 2012
    Messages:
    307
    Trips to Las Vegas:
    7
    Same thing happen to me in 2013. After a few phone calls and emails, my tier credits were increased to the point that I moved up from Pearl to Gold. I would definitely call them soon.
     
  7. Stevie D

    Stevie D VIP Whale

    Joined:
    May 26, 2014
    Messages:
    1,460
    Location:
    West Hollywood
    Trips to Las Vegas:
    39
    Dude, any outcome on this issue?
     
  8. ND80

    ND80 Low-Roller

    Joined:
    May 18, 2013
    Messages:
    378
    Location:
    Clarksburg, Maryland
    Trips to Las Vegas:
    6
    Yeah. They added 30,000 credits (still think that wasn't enough) but was kind of a worthless exercise because they're going to reset in 2 weeks and the extra ones weren't enough to bump me to the next level. They gave some feeble excuse about computer problems.
     
  9. chonglosaxon

    chonglosaxon MIA

    Joined:
    Dec 20, 2013
    Messages:
    486
    Trips to Las Vegas:
    40
    I will give you all of my tier credits. I think I have about 2.5 million.
     
  10. ND80

    ND80 Low-Roller

    Joined:
    May 18, 2013
    Messages:
    378
    Location:
    Clarksburg, Maryland
    Trips to Las Vegas:
    6
    I'll take your comps instead
     
  11. chonglosaxon

    chonglosaxon MIA

    Joined:
    Dec 20, 2013
    Messages:
    486
    Trips to Las Vegas:
    40
    You can have my comps from them. They wont give me any more. "Unfortunately, there are some cases where we feel it is more beneficial for certain players to play elsewhere." or some bullshit to that effect is what they told me.

    Translation, we dont make any money off you and you cost us a shitload.
     
  12. Stevie D

    Stevie D VIP Whale

    Joined:
    May 26, 2014
    Messages:
    1,460
    Location:
    West Hollywood
    Trips to Las Vegas:
    39
    Chonglo, they're not taking away your express comps are they? That would be very bad PR for them. You should still be able to smash them for large restaurant bill.
     
  13. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    11,103
    Location:
    TN
    Trips to Las Vegas:
    19
    That is often the bottom line, even without the reset.
     
  14. Stevie D

    Stevie D VIP Whale

    Joined:
    May 26, 2014
    Messages:
    1,460
    Location:
    West Hollywood
    Trips to Las Vegas:
    39
    Pfft. Computers. I assume you told them to restart....
     
  15. chonglosaxon

    chonglosaxon MIA

    Joined:
    Dec 20, 2013
    Messages:
    486
    Trips to Las Vegas:
    40
    No, thats what I planned on doing. I will keep my eye on it though. They smashed all my SB limits, though.
     
Tags:
Thread Status:
Not open for further replies.