Last month we stayed at Luxor for first time... not sure I will stay there again. I'll try to make a long story short, but rooms were not ready when we arrived at 2pm although we were told we could check in at 12 noon. I had previously made arrangments for a refrigerator since I am type 1 diabetic and always request a fridge in my room for insulin and food in any city I stay in. I was told months early and a few days (when I checked) prior to arrival that would be no problem. When the room was not ready I asked for my meds to be refrigerated anyhow since it was over 98 outside. The Luxor told me they could not do that. I was very unhappy. Other hotels have gladly refrigerated my meds and held them for hours while I have waited for my room to be ready, so I was a bit stunned they refused to this. A few hours later, when we checked in, they still could not find us proper rooms so they upgraded us to Jr. Suites, which were very nice and had refrigerators in the wet bar, however they were on smoking floors and my room reeked of marijuana, but I kept the room, I was so tired, and aside from the smell, it was very lovely. The next day my wallet went missing in the casino and within a 2-3 minutes I had security looking for it. I lost all my money, cash, traveler's checks, credit card, debit card, ID and doctor's note for traveling. I canceled my card, of course but now had no means to pay for anything until I could get some cash. The Luxor would not allow me to charge a meal to my room (since I had canceled my card), nor would they comp me a meal, which I found very odd since they comp meals all the time. I told them I would pay them back when I could get some cash and/or when my folks returned from Hoover Dam. But they just didn't get it that type 1 diabetics absolutely need to have access to food. Luckily I had half a sandwich in my fridge in my room and fruit so I was ok for a few hours. Anyhow, the bank I check with agreed to give me cash since I knew my account number, but they were over 2 miles away and I knew I couldn't walk it in the heat. I asked the Luxor to give me a ride, again, they said they could not do it, which was very frustrating, I assured them I would pay them once I got to my bank. Anyhow, not to make this story even longer, but my folks returned in time to make a dash to the bank, I got cash, with minutes to spare (they closed at 6pm... we got there about 5:50) and when I got back to the Luxor and checked with security, my wallet had been turned in, but no one had called me. So the whole situation was resolved. The wallet was found placed on the underside of the chair I had been sitting in earlier No one could figure out how it could get there unless someone placed it there, however, nothing was missing, so I was lucky. Security speculated that a pick pocket placed it there and left when they saw I had police with me within minutes. I wrote a letter thanking the security officer who did help me and thanking the woman who upgraded our rooms, however I blasted their customer service department that I was forced to deal with. They were the department that was supposed to help when my wallet went missing. Frankly, they could care less. When they comp meals, shows and rooms left and right, I would hardly think comping a meal or giving one person a ride to a bank would be a big deal. They basically said it was my problem. I sent the letter to the general address of the hotel, but was there a specific department I should have sent it to? I was expecting some sort of reply, but to date, no response. Is this typical? BTW, the lesson I have learned from all this, is never to keep my ID, money and credit cards all together in future!