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Mirage 8/10-8/13 Part II

Discussion in 'Vegas Trip Reports' started by weluvvegas, Aug 18, 2006.

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  1. weluvvegas

    weluvvegas Vegas Slot Junkie

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    My Trip Report

    Ok, I’m still upset about the whole point thing and haven’t had a chance to contact the Mirage, but you can bet I am going to as soon as I have some time – should I e-mail a casino host, call or snail mail it??

    I forgot to tell you about a lady dealer we had at the Mirage night#2, she was so unprofessional all I could do was laugh. She kept talking about how fast she ate on her lunch and how she felt sick with gas – she had to burp or puke—she really said exactly that. She kept bugging the host to have the server get her some sprite. It was so annoying because she was whining and could not deal and talk at the same time so she kept on holding the cards and stopping. My husband was so mad, we left.

    Trip Report Part II:

    I think I stopped on Day 3. We didn’t do too much during this day. We walked around and had lunch again at Stage Deli. My husband got the hot dog again (which is HUGE!) and I got the Grilled Ham and Cheese sandwich. 3 Big pieces overloaded with Cheese and really good grilled ham on sourdough. I don’t think our meals there ever went over $20 at one time for both of us. Great quality food, great service and great prices. Prior to eating, my husband had bought a pricey cigar for his boss from the Fuente (sp?) shop in the Caesars mall. We had it in a bag on our table in the deli. About an hour and a half later we were down in Bally’s and realized that he left it on the table. Our waitress, Gloria was a sweetheart and held it for us. When we came to get it at the end of the day, she refused to take a $5 tip from us for her help. My husband was so relieved to get it back!

    We did a lot of casino hopping that day…won at “hit and run†slots…. $30 here, $40 there etc. Although we were eating and buying souvenirs, the money in our pocket never went under what we walked out of the room with that morning. The coolest thing happened (well, I think it is). There are 2 of those HUGE $1 slot machines sitting in the passageway between Paris and Bally’s. My husband said, “I have a $1, I’m just going to put it in one and see what happens.†I was giving him a hard time because I told him those never hit and that they are for suckers. Well, he puts $1 in the machine and takes the pull. It is a five-symbol slot and max play is $5…..well, I wish he had put in $5 max because he hit a few symbols and then we started hearing dollar coins start falling into the metal tray. He won $60. Not much, but winning $59 off of $1 on one pull is luck for us. It drew the attraction of so many others, but I don’t think it hit for them. There were no buckets around so we scooped the coins up in our shirts and cashed them in.

    We went to the Wax Museum….it was OK. It was neat to get pictures with all of the “stars†but I thought it was not worth the money. I DO NOT do haunted houses so the “Monster’s Alive†portion of the exhibit was out of the question for me. It literally only took us 10-15 minutes to walk through, way too short for the admission price. We have a wax museum here in the Dallas area that is almost 50% less to get in and it is huge. I think that is what I was expecting.

    Most of the day was a blur, we didn’t do much….just hung out. We did eat dinner at Caribe café inside of the Mirage – it was yucky. I don’t recommend that restaurant at all. Extremely slow service and the food isn’t so good.

    That night things seemed to pick up for us. We came back to the hotel after our day completely even in money. It was nice after losing so much on the first day. Then we decided to play some Blackjack. I made a revelation that night. Single Deck BJ is my game. I did so much better at SD then at the shoe. I think it’s just better odds…maybe I am wrong but it seemed that way anyway. And another thing I realized is that I cannot play at the same table as my husband. We are terrible luck together. I was winning at this one table and as soon as he sat down at the same table, I started losing. Both myself AND the dealer told him that he better leave and go to another table!! It actually turned out to be ok because he won about $400 at this other table off of a $40 buy in. The lady dealer at my table was talking about another dealer that works there and telling everyone at our table (which was full) what an A$$ he was and he was Fing-this and Fing-that….she was even saying these things to the host on the floor. I was wondering how she could get away with talking that way in front of guests…

    I lost my hundred quickly because most of it was gone before he went to the other table. I got another $100 from my hubby and thought I would try the slots….lost $18 and cashed out. I took the remainder to a SD BJ table that was open. I ended up playing at that table for about 4 hours. I only walked away winning about $100 off of my initial buy in, but my husband found another table and walked away from it with another $400 as well. We were doing good. We had awesome, friendly dealers and really nice table partners too. One lady entered in with $30 and walked away with almost $330. I was helping her as she had not played before ever! Beginners luck! One guy came in with $200 and was making huge bets. He left the table with almost 3K. At one point I got up and left when newbies at the table started playing against basic strategy, causing me to loose hands that I would not have lost if they were playing right. That really pisses me off. So I took a potty break, checked on my husband and came back when I saw they were gone. We were having slower-than-Christmas cocktail service….one of the dealers told me that if we wanted drinks then we better call a stretcher for the waitress because she was so old…..that was so wrong, but already with a buzz, I laughed! We were up until around 4am and my husband had to peel me away from the table. It was a good night, we were happy!

    The final day our flight was scheduled at 845pm. With all of the talk about security lines, we decided to go early just in case. So, most of the morning and early afternoon was running around crazy getting last minute souvenirs. I tried a Tangerine Frappucino at Starbucks – almost better than sex – turned $100 into $200 in less than 5 minutes at SD Blackjack at MGM $25 bets, and right before we left for the airport my husband made another $275 at Mirage SD BJ $25 bets and I won $150 at a different table. We were going home with money and that is all I cared about!

    We got to the airport early (430pm!) and NO LINE AT ALL!! We literally got through in about 7 minutes from check in through security! We were so pissed. We ate at Chili’s and had the slowest server known to man….not that it mattered because our flight was still HOURS away. The flight home was quite bumpy and I got a little nervous. I really had to pee and couldn’t hold it anymore so I got up and went to the back lavatory. The male flight attendant YELLS at me “If we’re not up, then YOU shouldn’t be up either!†He grabs the microphone and yells into the intercom “Nobody should be out of their seats!!†I was so embarrassed. I told him that I was sick and that I would’ve been glad to throw up in the seat however I didn’t think the person sitting next to us would’ve appreciated it much. I wasn’t really sick, but I was so mad at the guy for being a jerk!

    Our flight got into Dallas at around 130AM and I couldn’t believe our long awaited trip was over. Back to reality. We are planning to go back for my birthday in Feb. We will probably not stay at the Mirage this time due to their poor customer service. I would like to stay at the Wynn, but can’t afford it! I haven’t paid for a hotel room in Vegas since 2001. Oh, I guess we’ll see….
     
    40th Birthday Bash!
  2. Dean Martin

    Dean Martin VIP Whale

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    I'm was like you about giving up not having to pay for a room after all the years of having good experiences at the Mirage. But we decided to quit worrying about the cost of the room and make sure we have a great vacation. If you stay somewhere you know you don't like or have a bad vibe about.... if you think about it, it's kind of like... what's the point of going? Not sure where home will be now... stayed twice at the Wynn and we really liked it but rooms and food are $$$$$. Staying at MB this next trip and want to try RR and GVR too. I like Bellagio but my wife doesn't care for the casino... I can't figure that one out but hey, it's got to work for both of us! :)
     
  3. timmysmom

    timmysmom Low-Roller

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    weluvvegas, I would write the "big boss" directly via snail mail:
    Robert H. Baldwin
    President and CEO of Mirage Resorts

    The Mirage
    3400 S. Las Vegas Blvd.
    Las Vegas, NV 89109
    .
    You have nothing to lose but the cost of a stamp and I believe will be worth the effort. Complaints generally don't filter up to the top level of management, but yours will by writing directly to Mr. Baldwin. If you have a casino host, I would send a copy to him/her. If you do and get a reply, please let us know the results. Good luck!
     
  4. DBear

    DBear VIP Whale

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    With the company I work for, a Fortune 5 company in a bad year, we've got hundreds of people to deal with customer complaints. There is a structured process of elevating concerns, first going to the supervisor, then to the department manager.

    98% of complaints come in through the general published telephone lines or address. For the other 2% that write a letter straight to top of the ladder, there is a separate call center dealing just with complaints that come to the president. Even though he doesn't read them (doesn't even answer his own email as one of his secretaries does all that), I've noticed that this separate "presidential" team is a more aggressive in helping to solve customer complaints. Don't know why, they have the same mandate as the regular call center, but I guess just the fact it's the president's team seems to get things done more often.

    So, I agree in writing to the top of the Mirage. Probably won't even come 100 feet of being in his hands but at least his secrataries will read it and pass it on to those who's responsible. Either this or find out where he lives and and pay him a house call at 3am.
     
  5. mrsvjw

    mrsvjw High-Roller

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    Glad I'm not the only one who is bad luck to their husband (and vice versa)... whenever I approached him at a table, the other players were hurrying me away! And every somewhat decent video poker win I had when to BLEEP after he sat down next to me.

    Sounds like a great trip was had!
     
  6. weluvvegas

    weluvvegas Vegas Slot Junkie

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    DBear,

    When our hotel (or any hotel in the Hyatt chain) gets an escalated complaint (as mine will be against the Mirage), it goes to our corporate office in Chicago. They deal with the guest and then send it (the complaint word-for word) via e-mail to my GM, Asst. GM and our Regional Vice President. As they say, $hit rolls downhill so once it gets to my desk I am usually getting a good ass-chewing for something I probably didn't even personally do. Our GM, and Hyatt Corporate accross the board takes escalated guest complaints VERY seriously and each one is dealt with.

    I just hope that they (the Mirage) do the right thing and respond, whether it is their complaint "department" or not, I will make sure to mention this board and how many people come here for advice and suggestions on where to stay.

    timmysmom, thank you for the address....I was looking everywhere for it! Where did you find it?
     
    40th Birthday Bash!
  7. weluvvegas

    weluvvegas Vegas Slot Junkie

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    mrsvjw,
    That is funny you say that -- at one table, the guy next to my hubby tells me (as I look on from a distance) "Yeah, you stay over there and smoke your cigarette. Smoke it and like it cause you can't come back over here!"
     
    40th Birthday Bash!
  8. timmysmom

    timmysmom Low-Roller

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    "timmysmom, thank you for the address....I was looking everywhere for it! Where did you find it?"

    weluvvegas, I did a search on Goggle for the names of MGM Corporate officers -- easy.
     
  9. timmysmom

    timmysmom Low-Roller

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    weluvvegas, just a thought -- you might include a reference to the link on this website so Mr. Baldwin (or his Executive Assistants) can read the comments by the board members.
     
  10. kellyntx

    kellyntx Tourist

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  11. sailor53

    sailor53 Tourist

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    Great report.

    I concur will all those recommending a real letter to the General Manager. We did this with the IP in Biloxi and it resulted in a number of enjoyable comps for years after.

    Also, the more politely phrased the letter is, while still pointing out the dissapointments experienced, will (at least in our case) result in a better response.
     
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