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MGM App a Tool to Help Tally Room Comp?

Discussion in 'Comps' started by luvzmuzik, Dec 27, 2015.

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  1. luvzmuzik

    luvzmuzik Tourist

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    I'm getting pretty excited about my upcoming trip and just for the heck of it, I opened the Bellagio mobile app on my phone to see if there's anything new. I haven't used this app in awhile and this time I was greeted with a prompt to either download the MGM International Resorts app, or go to Bellagio.com. I decided to download the MGM app since it seemed like something different was going on and I found that the MGM app gave me access to all MGM properties, as well as the option to log into my MLife account. When I brought up my MLife account, it not only showed my upcoming reservation (which was a first) but it showed the dollar amount of my suite, taxes, and resort fees, followed by a total due! This was a little annoying because the reservation was booked through my host and I'm RFB. I called Bellagio VIP Services just to ask what my reservation included and they confirmed my RFB status and a few other comps associated with the reservation. So, not surprisingly, the data shown in my mobile MLife account is not technically accurate. However, I was thinking that having this kind of precise room cost information could be helpful when trying to more realistically gauge what percentage of my theo I am getting in comps..... right?

    I'm curious, has that info always been available in the app? It was new to me! When I log into my account through mlife.com, it shows the reservation but, unlike in the mobile app, absolutely no detail relating to charges. This was also the first time a comped reservation booked through my host showed up in my MLife account at all. Go figure.

    Happy Holidays everyone!
     
  2. Char1

    Char1 High-Roller

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    P
    Which App is it?
     
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  3. luvzmuzik

    luvzmuzik Tourist

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    The app is called: MGM Resorts
     
  4. Char1

    Char1 High-Roller

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    Thanks
     
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  5. Chuck2009x

    Chuck2009x VIP Whale

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    MGM has been doing some work on their various web sites and apps, a lot of the hotels are switching basically to a mobile-friendly display no matter how you connect.

    One thing I noticed which ties in with what you said is that if you have booked a comped reservation via an MLife offer at MGM Grand and you go to their website and look up the reservation using the "Guest Services" link, it displays a price. I believe the price displayed is the rack rate for the room however, not the rate the casino is paying the hotel for your stay.
     
  6. Kobra2848

    Kobra2848 Low-Roller

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    I haven't logged on the Mlife website in years but the past weekend I was planning our March trip and was able to book three comped nights in a strip view Grand King painlessly.

    Mark
     
  7. bedaniels

    bedaniels Low-Roller

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    Interesting, my 3 nights comped in February lists a price of $140.83. Under resort fees and taxes. I don't believe Mgm has charged me a resort free on comped nights in the past. Are they doing so now?
     
  8. nostresshere

    nostresshere Mr. Anti Debit Card

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    We are often charged a resort fee upfront, but it gets comped off on the back end. Your play and results will of course vary.
     
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