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May have accidentally violated TOC... is it possible to find out?

Discussion in 'MyVegas' started by vacationbarbie, Nov 21, 2013.

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  1. vacationbarbie

    vacationbarbie Tourist

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    So, when I first started playing, I clicked a link from another player that sent me to a smart bonus collector and I used it for a few days before finding out that was a no-no. I read the TOC, but am not sure if i violated them. The smart bonus collector did have an auto-collect feature, but I didn't use that, I clicked each one, one at a time. I no longer use that one, but i'm always wondering in the back of my mind if i am wasting my time playing all these hours (up until my trip in March) only to try to redeem and told "no".

    Is it possible to contact someone to find out if your account is "in good standing"? :nworthy:
     
  2. salukidean

    salukidean Low-Roller

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    If your account wasn't in good standing, I don't believe you'd be able to access the game.
     
  3. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

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  4. BnV226

    BnV226 Low-Roller

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    Wait, i use Gamefeeds to help collect chips, is that not allowed. There is no indication that my account is in jeopardy or violating a TOC? Is that what you are referring to?
    Thanks
     
  5. BlueSkadoo

    BlueSkadoo VMB Sweetheart

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    You won't be notified, your purchasing rights will just be suspended. Shock is right, the best way to figure out if you are busted is by trying to purchase something and seeing if it lets you do it. After you purchase, you can always get a refund of your LPs.
     
  6. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

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    Automation software, including Game Feeds is not allowed, per Month from Playstudios.
    http://www.vegasmessageboard.com/forums/showthread.php?t=88020
     
  7. BnV226

    BnV226 Low-Roller

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    Thanks for the info, i hope i didnt waste months of playing....i'll check and redeem, and then return
     
  8. vacationbarbie

    vacationbarbie Tourist

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    Thank you for the replies

    Ok, I didn't know I could purchase and return. I thought about purchasing, but my trip is more than 90 days away so I didn't want to waste lps. Ok!! Lets go see!
     
  9. vacationbarbie

    vacationbarbie Tourist

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    I was able to redeem a reward!!

    Ok, I guess I'm safe!! Lesson learned! Thanks everyone!
     
  10. BnV226

    BnV226 Low-Roller

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    OK, so just to be clear, if I was able to purchase a reward and get a confirmation number, my account should be in good standing?

    And if so, how do I return my purchase (I'm not ready to decide what I want)
    Thanks in advance,
    BnV
     
  11. ylp-susie

    ylp-susie Tourist

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    Way back in the beginning of the game, I did something that wasn't allowed. I contacted them when I found out that I was in the wrong, they told me not to worry about it... just let it go. Fast forward a year later, I went to collect a reward for my upcoming trip and up comes the warning... you have violated the TOS.. not in those words. It took 3 or 4 days of messaging back n forth AND they took close to 50K of LP's off of me that they said I should never have got... but they allowed me to keep playing... so I have to be thankful that they didn't just block the account and lose it ALL.
     
  12. BnV226

    BnV226 Low-Roller

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    When you said "collect a reward for my upcoming trip..." Do you mean redeem lps online or redeem purchased rewards at a hotel/restaurant?
    Thanks
     
  13. butterfinger

    butterfinger Tourist

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    What did you do that wasnt allowed?
     
  14. ylp-susie

    ylp-susie Tourist

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    When I attempted to redeem online... it popped up with a warning and I had to contact support due to TOS.

    Butterfinger, I had set up a separate FB account for playing the game, as was suggested to me on some of the MyVegas groups. I redeemed for one show ticket under the fake name. Then FB shut that account down. I started playing under my real name then.. and when I went to collect, of course it said that my MLife card was tied to another account... one that at that point, didn't exist.

    After talking to someone on the phone, they told me that they "fixed" it for me and to just go ahead and use the show ticket from the first account... but to be sure going forward to only use my real name.
    So I did...

    Fast forward a yr or so later, I'm ready to start getting rewards for a January trip and they wouldn't allow it, stating that I went against the TOS by representing myself as more than one person.
    Didn't matter that I TRIED to have it fixed over a year ago.. it is what it is... as they say.
     
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