Very impressed with service from this supplier. I placed an order on 31/3/13 to be shipped to the UK but by Friday it had not arrived. I emailed to check if there was problem as last year I received my copy within 7 days. I was told that another book would be despatched on Monday as the original was to be assumed lost in the postal system. Typically the book arrived this morning so I have emailed telling them not to issue replacement. I was very impressed with their willingness to resolve the issue so efficiently as I was half expecting to be subjected to endless excuses about the trials of International shipping. Excellent service!