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Loss Rebate at Venetian

Discussion in 'Comps' started by Naturaleight, Jan 3, 2015.

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  1. Naturaleight

    Naturaleight High-Roller

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    Took a loss of 25k of drop in play at Venetian; was staying somewhere else, and ran terribly. Properties like the Wynn, Venetian, and Cosmo never give you a loss rebate anything under 50k. But figured I had nothing to lose and told them I wanted airfare reimbursement. I Was shocked when this host I found in asian marketing told me he'd give me back 5%! That's unheard of in my experience at these types of higher end properties. Is there something I'm unaware of? Are asian marketing hosts able to do more for you at these properties?

    I am a domestic customer, and a white guy FWIW. Also I am willing to refer people if they want this host thru PM if your play warrants it. He's One of the best hosts I've ever had, and I have never waited more than 5 minutes for a response from him on text.
     
  2. Haute_Shot

    Haute_Shot Low-Roller

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    Bump any thoughts
     
  3. firstkill

    firstkill High-Roller

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    are you getting cash rebate or freeplay rebate on the next visit?
     
  4. pleepleus

    pleepleus 2016 - The monkey is back

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    Venetian/Palazzo will typically give back 5% if you've lost over 10k. However, the last time I dropped 30k there, they said no allowance because I was overcomped because they gave me a free suite. Rediculous.
     
  5. Packer

    Packer VIP Whale

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    I lost 15,500 there as a drop in a year and a half ago and I asked my host for 20% (No harm in asking) He also did 5%. I feel 20% would be fair but not doable for anyone. I also feel the hard ways should be 20-1. But really, WHO CARES! A few hundred bucks. The 775 didn't ease the pain. But I did take it! LOL.
     
  6. Naturaleight

    Naturaleight High-Roller

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    Pleeplaus... Contact my guy in asian marketing. You havevPM. He will do his best im sure of it. I'm convinced asian marketing people are better than the domestic guys there.
     
  7. Naturaleight

    Naturaleight High-Roller

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    Cold hard cash

    - - - Updated - - -

    Anything is better than nothing.
     
  8. pleepleus

    pleepleus 2016 - The monkey is back

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    Thank you, but they have me coded to Korean marketing and I've stopped playing there altogether as other properties are more generous with their comps and rebates.
     
  9. Casinoqueen

    Casinoqueen Low-Roller

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    I never heard of this loss rebate stuff before until I came to this board. Does the loss rebate only apply to table games or are slots included too?
     
  10. pleepleus

    pleepleus 2016 - The monkey is back

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    Slots are included as well, but are dependent on the property. Typically, the minimum loss before a rebate kicks in is 10k.
     
  11. Casinoqueen

    Casinoqueen Low-Roller

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    Thats really interesting to learn. I will have to talk this over with my V/P host. We usually stay 3 to 5 nights at V/P and the bankroll slot games loss (not circulated money) is an average of $12k, this NYE trip was 4 nights and $16k. He has never mentioned the loss rebate to us but has always told us to go have a really nice meal or some spa treatments. We have never paid for anything there after our trips including $800ish nice meals. This trip we racked up about 140,000 points on our card. I know when we left I checked our card and it said there is $1200 to be used for whatever or converted to free play. Also he gives us a pretty decent freeplay offer, an average of $2000 per trip. So maybe he didn't tell us about the loss rebate because of the large free play he gives us to get us there.

    Thanks for the info, I will email my host to get the low down on this loss rebate for our next trip. If anyone has any other info for loss rebate on slots at the V/P, I'd love to hear what you have to say.
     
  12. Naturaleight

    Naturaleight High-Roller

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    I would imagine the loss rebate on VP and slots differ drastically since the hold is nothing compared to slots.
     
  13. Naturaleight

    Naturaleight High-Roller

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    I would have to agree. Their comps are not as good as other places, hence the original question of asian marketing. Thankfully I found the right person there as I like the property.
     
  14. hoptowncard

    hoptowncard Tourist

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    Now that's pretty funny.
     
  15. Way2fast

    Way2fast Low-Roller

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    5% loss rebate on losses over $10k is also the norm at CET properties.
     
  16. pleepleus

    pleepleus 2016 - The monkey is back

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    I'm actually Korean so it is okay.
     
  17. Packer

    Packer VIP Whale

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    They have me coded to Korean marketing and im American Jewish! LOL
     
  18. Naturaleight

    Naturaleight High-Roller

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    LoL Me too! We are a select breed!

    Way2fast... Even on tables? I would believe that on slots, but have a hard time believing that on games like blackjack.
     
  19. Superpocky

    Superpocky VIP Whale

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    My understanding from my MGM host is that the 5% rebate for losses over 10K is on Actual Loss, so it really doesn't matter what games you play. On the contrary hosts also look into and could alternatively do 30-35% of your Theo, whichever is greater. But then again they also evaluate your whole history with them, i.e. total win/lost, royalty, previous over or under-comps, etc. So depending on the host's seniority and power within the company they can take it up to their management if they feel more comps than normal are needed.

    This kinda explains why for walk-in clients they tend to be more strict.

    On the flip side, my MGM Grand host pissed me off during my October trip, where I lost 14K total (I think about $5000 Theo over 6 days). My total bill at check-out was about $2000 including comped rooms, and he wanted me to pay $500. I said to him if you insist I will pay but I have been a loyal MGM player for 10+ years and suggested him to re-evaluate. He eventually went to his management and got everything comp'd but that already left a bad taste in my mouth. I believe a good host should have already tried every possible way before asking any client to pay. I have since decided for future trips I will either try CET (!!!) or Boyd, or at least another host or MGM property.

    Before I reach out to CET or Boyd, so far I am leaning towards Aria for my upcoming April trip, a cold call to a host on duty the other day got me 4 comp'd nights + $500FP + $300F/B up front, And I didn't even have to ask her to check my plays at other MGM properties, she did it before giving me the offer! I am going to tip her well when I meet her. Hope she is pretty and sexy.........
     
  20. Way2fast

    Way2fast Low-Roller

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    Yes, on tables. Superpocky is right -- it is on Actual loss (not theoretical). If your actual loss exceeds 10k, you get a 5% rebate on the total loss.
     
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