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Looking @ CET "offers": please explain these 2 to me (pics)

Discussion in 'Comps' started by Wezvidz, Mar 30, 2016.

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  1. Wezvidz

    Wezvidz High-Roller

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    Been Diamond for 3-4 years, always just book rooms using the rate calendar.

    First time looking at offers and these are interesting because it looks like freeplay I'm eligible to use but there's not enough detail for me to know.

    In May I'm staying at the Linq 4 nights COMP via calendar. See this offer I found:
    [​IMG]

    Do I have to be booked at the Linq under that offer code shown to get the freeplay? Does my "offer" of free nights via the calendar not count? Because it doesn't even tell me with this offer how many nights or what rate is being offered. Very confusing.

    A second one:
    [​IMG]

    What does P&A mean? And all it says is $30 in freeplay. Does that mean I can just walk in to the TR booth or cage there on my Linq stay in May and get $30? It lists no other restrictions/qualifiers. Very confusing.
     
  2. stackinchips

    stackinchips High-Roller

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    Not sure on the second one, but the first one you have to book through that offer/code. Just booking a room off the calendar, you won't be able to get any FP or FB that comes on a different offer. If you click on the book now button, it will take you to an offer calendar that will show available dates. It's a bit confusing though, because sometimes the calendar will say "COMP", but it needs to say "offer available" in order for you to get the room and any FP/FB
     
  3. SeeUNVegas

    SeeUNVegas Low-Roller

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    For what it's worth, I usually take out all promo codes and see what nights I can get comped at all Vegas resorts, then just go to the Total Rewards desk and ask if I have any free play when I get there. Have always been given at least $30 and twice over $100.
     
  4. CindyS

    CindyS Low-Roller

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    Call the VIP Reservation number. Ask them to look through all your available offers and have them add it to your reservation. Make sure they send you an email confirmation of the offer code, so if anything goes wrong show them your confirmation.
     
  5. Chuck2009x

    Chuck2009x VIP Whale

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    CET's My Offers section is needlessly confusing for offers with throw ins.

    Hopefully, when you get offers with throw-ins, you'll also get an email that will help you tie things together.

    For example, I get an email like this every couple of months:

    [​IMG]

    You can clearly see the codes and the throw ins of $50 Resort Credit and $100 Freeplay. Sometimes the Book Now link in those emails works and some times it doesn't.

    If I log into TR and go to My Offers, I can usually find the rows for that offer. There will be two rows representing the room offers, and then a total of four rows representing the two throw ins for each offer.

    In the screenshot below, I already booked one of the room offers, so the throw in rows associated with that offer disappear, leaving two remaining throw ins for the one remaining room offer. If I hadn't booked the room offer yet, there would be 4 "Stay with us and you also get" rows:

    [​IMG]

    If you hadn't gotten the email, it would be difficult for you to tell in My Offers that the throw ins were associated with the room offer. The tip offs that they're related are the start and end dates of the offer, and the similarity in the offer codes.

    To make it even more confusing, if you look at the first code in the email, you'll see it matches the code at the end of the offer I booked, but not the one at the beginning.

    I find that TR phone reps do a good job, but even they get confused sometimes with all the codes flying around.

    In your first screenshot, I can't tell if the offer requires you to be booked at Linq specifically or not. You would have to find the room offer that corresponds to it.

    The P & A Redemption Coupon - I don't know what P & A means, and I can't tell whether it is basically the same (ie duplicative) of the Linq offer, cause I don't know what you clicked on and the offer codes are blacked out. it looks like it may be a separate offer, cause there's no mention of it having to be associated with a hotel booking. It may not supposed to be showing up in My Offers at all, it could be that it is supposed to be an invisible reference to a physical mail piece that was sent (or not sent, as the case may be).
     
  6. phantomfj

    phantomfj Low-Roller

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    I had an offer for a bit of free play and some free rooms at a few hotels, I was going anyway so I called in and changed my reservation at Bally's to include the free play. Lo and behold, when I checked the reservation online the next day I was dropped from a Jubilee room to an Indigo room.............I called in again, she informed me then that the free play offer was only available with the Indigo room, that's why the downgrade in room. I know I might have been able to keep the Indigo room reservation and gamble on the $20 sandwich at check in for an upgrade, but the free play was minimal and I would prefer to have a nicer room than take a chance on not getting it. Room is not a big deal to me personally, but........happy wife, happy life!:peace:
     
  7. Chuck2009x

    Chuck2009x VIP Whale

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    There is another thing to check if you're booking using an offer, where your stay is going to be longer than the number of nights you can get comped, and that is what they want to charge you for the paid nights.

    In a case like that, say you know you can get 5 nights comped but you want to stay 7. Usually, (but not always) they are going to comp the first 5 nights and charge you for the last two. Check the plain Availability Calendar first, without the offer code, to see how much. Then try using the offer code and see if they'll charge you more for the paid nights. Most of the time there's no difference in the price, but I have seen a few times where the price using the offer code was higher by exactly the amount of the throw ins.
     
  8. jgates8

    jgates8 VIP Whale

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    I had a P & A and when I asked my host about it , it almost sounded like that was a Vegas offer based on play that I had at Council Bluffs & I had to wait for a mailer from them. No idea if that is accurate - but that was what he indicated. Does that related in any way to you? Do you play at a CET casino located elsewhere?
     
  9. leo21

    leo21 VIP Whale

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    This is why I hate the move to email offers. They don't understand that they aren't communicating as effectively as they did with snail mail. Total Rewards used to have the best website but with every change they are sliding down instead of improving.
     
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