As most of you know, I'm a very loyal Hard Rock visitor to the tune of 40-50 nights a years... they treat me VERY well! However, I've had my last meal in their diner joint Mr. Lucky's. I was there last week and hungry as hell about 2:30 p.m. (after the lunch rush). At the entrance to the place was five-(5) servers congregated and yakkin', basically blocking the entryway, but they were pleased when I said I'd like to sit at the counter. That translates to, "none of them have to do anything". I walked in, sat at the counter and waited and waited while 3 or 4 other servers walked past me and never gave me a glance. There's maybe 5 tables with customers in the whole place, so NOT busy at all. Finally after 7-8 minutes a nice young lady comes over and asks if I've been helped? I tell her not yet and order a glass of water and a fried shrimp and fries basket. She puts my order right in and I go to peckin' away on my IPhone. Now if you've ever been to Mr. Lucky's, you know there's an open kitchen (the counter is right in front of) with a long line of heat-lamps. The cooks always seem to by working on stuff and very busy. The servers on the other hand seem to enjoy their time getting to know each other better. I watched, as usual, orders go up under the heat lamp and as usual, the servers never seem notice it. You can see the food under the lamps from anywhere in the restaurant, but the servers who do move around (which is relatively few of them) never seem to notice the food??? So my order comes-up... didn't take long at all... I appreciate how hard the cooks work. I actually can't believe they don't get pissed about the time the servers let the food sit. My food is 8' away and lookin' good, but my server is 20' away and busy in a conversation with other servers over by the soda machine. I decided to train my eyes on the whole group of them and see if they'd notice. One fella looked at me and looked away, but then back again, then away again, then back. After a few minutes, he walks over and says, "can I help you with something?" "SURE", I say... 'my food is right there and I'd like it please." He has a worried look on his face, cause I'm probably not in his section or whatever. He grabs it and puts it in front of me. The shrimp is OUTSTANDING, the fries... hard as a rock (happens when the re-fry them). I was hungry and ate all the shrimp and a few fries. After eating, I waited another 6-7 minutes and actually had to walk over to the group and say, "I'd like to pay now please." No real purpose to this rant other than to get it off my chest. It's like this a lot there and REALLY bad when it's slow. If you go to Mr' Lucky's you can depend on the cooks to get the food out in a reasonable time, but you can NOT depend on the servers to give a shit about when it gets to you... they have other priorities. It's like this 7 outta 10 times I go in there... so I'm done... plenty of other good food options in the Hard Rock!