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Last Meal At Mr. Lucky's

Discussion in 'Restaurants & Buffets' started by smartone, Nov 25, 2014.

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  1. smartone

    smartone VIP Whale

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    As most of you know, I'm a very loyal Hard Rock visitor to the tune of 40-50 nights a years... they treat me VERY well! However, I've had my last meal in their diner joint Mr. Lucky's. I was there last week and hungry as hell about 2:30 p.m. (after the lunch rush). At the entrance to the place was five-(5) servers congregated and yakkin', basically blocking the entryway, but they were pleased when I said I'd like to sit at the counter. That translates to, "none of them have to do anything". I walked in, sat at the counter and waited and waited while 3 or 4 other servers walked past me and never gave me a glance. There's maybe 5 tables with customers in the whole place, so NOT busy at all. Finally after 7-8 minutes a nice young lady comes over and asks if I've been helped? I tell her not yet and order a glass of water and a fried shrimp and fries basket. She puts my order right in and I go to peckin' away on my IPhone.

    Now if you've ever been to Mr. Lucky's, you know there's an open kitchen (the counter is right in front of) with a long line of heat-lamps. The cooks always seem to by working on stuff and very busy. The servers on the other hand seem to enjoy their time getting to know each other better. I watched, as usual, orders go up under the heat lamp and as usual, the servers never seem notice it. You can see the food under the lamps from anywhere in the restaurant, but the servers who do move around (which is relatively few of them) never seem to notice the food???

    So my order comes-up... didn't take long at all... I appreciate how hard the cooks work. I actually can't believe they don't get pissed about the time the servers let the food sit. My food is 8' away and lookin' good, but my server is 20' away and busy in a conversation with other servers over by the soda machine. I decided to train my eyes on the whole group of them and see if they'd notice. One fella looked at me and looked away, but then back again, then away again, then back. After a few minutes, he walks over and says, "can I help you with something?" "SURE", I say... 'my food is right there and I'd like it please." He has a worried look on his face, cause I'm probably not in his section or whatever. He grabs it and puts it in front of me. The shrimp is OUTSTANDING, the fries... hard as a rock (happens when the re-fry them). I was hungry and ate all the shrimp and a few fries. After eating, I waited another 6-7 minutes and actually had to walk over to the group and say, "I'd like to pay now please."

    No real purpose to this rant other than to get it off my chest. It's like this a lot there and REALLY bad when it's slow. If you go to Mr' Lucky's you can depend on the cooks to get the food out in a reasonable time, but you can NOT depend on the servers to give a shit about when it gets to you... they have other priorities. It's like this 7 outta 10 times I go in there... so I'm done... plenty of other good food options in the Hard Rock!
     
    Last edited: Nov 29, 2014
  2. TIMSPEED

    TIMSPEED !địt mẹ!

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    That's happened to me a couple times...guess what? FREE FOOD, lol.
    If they don't have the common sense to get my check to me within 5 minutes of me finishing my food (or giving me my check BEFORE I finish), then I just walk the EFF out, lol.
    of course, this is places I never go back to...
    But at my home casino (I was at JANugget 208 days of the year), when this happened to me in any restaurant..I just simply walked up to the cashier (who I knew them all) and told them who my server was and what i ordered, and I paid THAT way...lol, no one ever seemed to care (you'd think the server would be embarrassed...nope, haha)
     
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  3. UTE

    UTE Plastics

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    I'll remain unconvinced theft is the best response to poor service. In that situation, it's simply a matter of putting my money on the table under the water glass or cup of coffee and heading for the exit.

    Bill
     
  4. Joe

    Joe VIP Whale

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    Wow, really, and you consider that acceptable behavior?
     
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  5. Piggylane

    Piggylane Well-Known Member

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    Since I travel and stay in hotels about 240 nights a year I certainly understand and appreciate your rant. I don't remember the nameless restaurant in Ft Worth I was at earlier this year but the same thing happened. My meal was six feet away and I was hungry. Lazy ass waitress was on her iPhone while my food was under the warmer about six minutes (being an engineer I time stuff). I just got up, went and got it from under the heat lamps myself!

    That got me into a conversation with the Manager who didn't appreciate my initiative! Hmm.. I wonder how their Health Department inspection went?

    Don't take bad service from anyone. They are to serve us, not them. If it is a chain, call the Headquarters and file a complaint. If it is McDonald's they will return your call and do nothing (like the cockroaches all over the shake machine in Houma, LA - another story!)

    In Vegas at the Capital Grille a former employee was in the early stages of going down the psychosis/dementia path (for real). He was paranoid about everything. I took him for dinner there and a wonderful waitress named Stephanie served us. He was nervous about how his steak was going to be prepared so she grabbed his hand and took him into the kitchen! He came back beaming! The meal was great for a chain.

    When I returned home I called their HQ and requested to speak to someone about her fantastic service. I got the President of the corporation. He took down her name, the story and told me this wasn't the first time he had heard from customers about her. Maybe it was time for her to step up to Management?

    Even though my meal was fantastic and paid by my company he sent me a $100 gift card as thanks for contacting them!

    Customer service works both ways! The VMB is a great resource for sharing the good and bad experiences we all have and in the year I have been a member I have learned quite a bit. There are hard working people in the service industry and toads. Smartone found a shift full of toads at Mr. Lucky's. A bad experience for Smartone but good information for us all.
     
  6. Kickin

    Kickin Flea

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    WTF??
     
  7. Aces and Eights

    Aces and Eights VIP Whale

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    I think of these types of opportunities as money saved on the TIP I would no longer leave. Actually I would leave a couple of leftover pennies covered with sticky condiments.

    For average service I leave around 18 to 20 percent. For good service I leave a little over 20 percent. For great friendly service I leave around 25 to 30 percent. But for bad service I leave close to zero, not 5 or 10 percent. I want to get my point across that the service was bad, not that I'm cheap.
     
  8. gpenguins67

    gpenguins67 High-Roller

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    I dined at Mr lucky's a few times on my last trip which I stayed at the hard rock. Whether it was busy or slow, the waitstaff seemed to be running around like chickens with their heads cut off and in both situations I would say the service was prettymuch the same (mediocre and inattentive). But I will say it wasn't all of the staff..... I sat at the bar in each occurrence and there was always a member of the staff (but not my waiter/waitress) that noticed I was in need of something (coffee, water, etc) and they took care of me.
    Bottom line, something just seems off with the waitstaff there or how they are managed... it was just abnormal.
     
  9. UTE

    UTE Plastics

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    I've only passed through Hard Rock a few times and haven't taken the time to eat there. What do you recommend for dining at Hard Rock if Lucky's is off the table? Thanks.

    Bill
     
  10. ken2v

    ken2v This Space For Rent

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    Special.
     
  11. smartone

    smartone VIP Whale

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    You're correct... it's not ALL servers... there are a few really excellent ones that work the breakfast shift in particular and have been there for a long time. I also would never write such a poor review over a single occurrence... it's a management/training issue, cause it's been this way for some time.

    Culinary DropOut is a favorite of mine... pub fare I guess would describe it... a shaved prime-rib dip sandwich to die for!!! I also like the food at FU, though their location in the HRH Tower seems to really keep the place empty, the service is generally on-point and the asian fare fresh and tasty. I also have good luck at Pink Taco and I LOVE the Hard Rock's Steakhouse (35 Steaks and Martini's)
     
  12. UTE

    UTE Plastics

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    Thanks, smartone.

    Bill
     
  13. Ty

    Ty ?

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    FREE???

    Does this 5 minute rule apply to the gas station, water department, grocery store, tax office, etc? I would get so much free stuff, but likely be in jail too.
    LOL!

    BTW, if my check comes before I finish my meal I feel the waitress is rushing me and being rude.
     
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  14. pphold

    pphold pp Park Place Degenerate

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    have never eaten there. was going to try the 7.77 steak and shrimp special but never made it there. Looks like I'm not going to either
     
  15. Electroguy563

    Electroguy563 Over-Fried Gambler

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  16. KevinSTP

    KevinSTP High-Roller

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    A casino, what with all the cameras, is probably the dumbest place you could do something like that in. Is it worth getting detained/arrested for a "free" (stolen) meal? How embarrassing.

    Granted, security has bigger fish to fry, but in the off chance one of the eyes in the sky is bored during a long shift and happens to notice that kind of arrogance..?
     
  17. La$Vega$

    La$Vega$ Low-Roller

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    You're correct... it's not ALL servers... there are a few really excellent ones that work the breakfast shift in particular and have been there for a long time. I also would never write such a poor review over a single occurrence... it's a management/training issue, cause it's been this way for some time.
    --------------------------------------------------------------------
    Whoa, I was worried that they were closing the joint.
    One of our favorite haunts.

    Little or no tip certainly gets the message across to the wait staff.
    Although management should always know of such poor service.
    If management is the problem, then upper management.

    Is that mex restaurant still at HR? pink taco?
     
  18. Electroguy563

    Electroguy563 Over-Fried Gambler

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    Well, thanks for this information. I've learned about Mr. Lucky's from this board and made a mental note to try it sometime, but now I think I'll put it on the backburner for now.

    I've always envisioned you as a very upbeat, optimistic, and positive type of person, based on your posts here on VMB. So when you post this very negative experience, it's a sure thing that this establishment needs mgt. to look into these problems. I've experienced and seen situations just like this and know that it's a very frustrating and irritating feeling when it happens.

    Are you considering writing a letter to the manager of the restaurant? Coming from a loyal customer like yourself I'm pretty sure they'll take action to correct it.
     
    Going to Hawaii's 9th Island!!
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  19. leo21

    leo21 VIP Whale

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  20. pebbles

    pebbles VIP Whale

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    We used to be at least once per trip for the $7.77 special from my SO. We experienced the same poor service as smartone mentioned the last few times we visited.

    There are too many other places to go that treat you like they welcome your custom, so we don't go there any longer.
     
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