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Just Received A Note That My Host At Aria Has Left

Discussion in 'Comps' started by jpsplas, Jun 27, 2016.

  1. jpsplas

    jpsplas Newbie

    Sep 18, 2013
    Trips to Las Vegas:
    I just received an email that my host from Aria has moved on. Has anyone ever come across this problem/situation? I have been assigned a new host. I'm worried that I won't be taken care of the same as before. This guy was also a great person and has become a friend over the years. I am sad to hear that he is gone. I did some searching and it seems that he has moved on to the competition. I sent an email to his new address but it has bounced back. In you experience do they contact you from their new place or is that not allowed?
  2. KimiCoconuts

    KimiCoconuts Low-Roller

    Dec 17, 2015
    Trips to Las Vegas:
    They most definitely would want you to follow, but I'm guessing they went to a competitor property, not an MGM? They have things in their contracts about customers and what they can/can't do. If he didn't tell you ahead of time, then he must not have been allowed to.
  3. nostresshere

    nostresshere Mr. Anti Debit Card

    May 4, 2009
    Trips to Las Vegas:
    double check the new email.. maybe something was not quite right

    I am guessing he would love to hear from you... and can easily take care of you since you searched him out

    And, yes, they do move on. The new host will treat your the same, better, or worse. Do not assume it will be worse.
  4. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Nov 2, 2001
    Trips to Las Vegas:
    This happens quite often. It comes down to whether you would like to continue the relationship with the host or with Aria. The new host may be worse, but you can always request another host if you don't believe the new host is putting the amount of effort in keeping your play.

    But, if you want to continue on with your previous host at his new casino, I would call the hotel and ask to speak with him. You may end up leaving your number and getting a call back, but you won't have to wait for him to contact you. (Most times they take their client list with them.)