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Just one more reason why MLife is insane...

Discussion in 'Comps' started by matchu, May 25, 2013.

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  1. matchu

    matchu Low-Roller

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    Got my May offer from Mandalay Bay for free nights and resort credit... in November, December and January. :confused2:
     
  2. edwarto

    edwarto Tourist

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    I got exactly the same offer with a $100 food credit
     
  3. engicedave

    engicedave VIP Whale

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    I've come to feel I do not trust their cards in the machines.

    I play at Bellagio, hour or so, mostly $5/$10+ and nothing less than $3 per spin and get some minimal amunt of points, so much so I have to actually email and ask "WTH?"
    I get a reply saying, admitting, there's a glitch, but the points given (they say I earned) seemed low.
    I don't trust them getting it right. I feel I am being short changed. I play high limit slots and feel they're not being fair or accurate on my earned credits.

    I think when I go in a couple weeks, I am going to have a sit down with a host in HL Slot area and ask what's the deal. How can they expect me to stay there where the comp is not up front (like CET does) and is "based on my play evaluation at the end," makes me wary about staying at an MGM Property.....what if I play my usual level, but their FUBAR system doesn't properly credit me, leaving me with a hotel tab, even though I dropped a few grand in their machines.

    I just have a hard time trusting MLife right now
     
  4. Kickin

    Kickin Flea

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    If you're playing slots you should be able to tell exactly. The machines at MGM casinos show your "active session points" accruing in real time at the bottom of the screen or somewhere. Those are your base points. Just multiply it by 3 for your total coin-in for that session. From that you can figure out whatever you want to know.
     
  5. Nittany1

    Nittany1 VIP Whale

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    We may not all like their comp policies but they have always got the numbers right.
    I play tables and VP but my wife plays slots and there has never been an issue with recording the points accurately.
     
  6. RiddickBull

    RiddickBull VIP Whale

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    It seems almost everyone received this offer. My friend who hasn't been to Vegas for over 3 years received the same offer as did I. The reason is.....marketing.

    You have to book your trip by July 31st. That's almost 4 months ahead. Again, marketing.
     
  7. engicedave

    engicedave VIP Whale

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    1. I would need to carry a logbook and pen to write down my session points from that machine prior to moving to another machine.
    2. The machine does not provide a running tally for the day or an MLife total Tier running tally
    3. What a PITA, and why should I have to do that? Why do I have to do their work for them? How about getting it right in the first place? They're making billions off our play, get a real computer system.
     
  8. Kickin

    Kickin Flea

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    1) don't you carry a phone? It would take 5 seconds to enter the total. I don't do it but I'm not the one wondering if I'm getting shortchanged. Remembering may be the hard part, not typing a number into a phone.

    2) just multiply by 10 and you'll know exactly how many TCs you should have.

    3) Why should you have to do it? You don't! But you're the one saying you are concerned you're not getting your proper credits. You're also saying you'll sit with a host to figure it out. But he'll be looking at the same numbers you have a problem with. That's pointless. The only way you can truly know if you're being shortchanged is to look at the actual numbers at the source and compare them to those in the system. Otherwise there's no way you'll know whether its garbage in/garbage out with the data.
     
  9. engicedave

    engicedave VIP Whale

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    They're the ones who admitted the glitch that didn't credit me, requiring my inquiry to receive my credits due, which seems less than they should be.

    From the B after my inquiry...
    So rare, that it seems if you look around this very site, many people are questioning if they're getting proper credit for their slot play.

    It's an inefficient system, period.
    That makes me wary, especially since their comp system appears based primarily upon post play evaluation, rather than upfront comps.
    I go to LV to relax, play, have fun....not monitor the casino to make sure I don't get jammed with a large hotel bill because their admittedly faulty system doesn't count and credit my play properly.
    Also, it's not as if I can argue my tier credits and comps to the Nevada Gaming Commission, they don't deal with that stuff...it's house rules...so if they glitches again, while staying there, I pay out of pocket and have no recourse. Pay up, sucka!

    EDIT: If you can't understand that, I'm sorry and know of no other way to explain it, therefore we will just agree to disagree.....keeping track of my tier points at MGM is MY responsibility, not MGM's
     
  10. Kickin

    Kickin Flea

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    Dave I understand what you're saying about their lack of diligence and I'm not defending MGM in the slightest.

    But you're the one saying you don't trust the numbers they're giving you. For a slot player there is an easy and painless way to check if you're being short-changed. They show you the actual number right on the machine. Its a matter of looking at it. Table players don't have that option and determining our numbers are always hazy.

    You have an understandable gripe that their system sucks and may not be crediting you properly and you're right that it shouldn't be your responsibility to catch their mistakes. But to say you don't trust them and that your points "seem" low doesn't make much sense when they put the ACTUAL points you're earning right in front of you the entire time you play, which you don't want to look at so you could know for sure if they're making it to the system properly.

    EDITED TO ADD: By the way there is nothing to agree or disagree about it. I was just trying to help. I'm surprised you took it as such an affront to suggest a way you could easily know your actual numbers for sure.
     
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