Last month I destroyed my cell phone by mistake. I've been with TMobile for 15 years now so when I called them to see what deals they had on a new phone the rep said because I,ve been such a loyal customer I'm elijible for an upgrade and all I need to pay is the sales tax on the phone. So I go to the T Mobile store and the guy says pick out any phone you want and just pay the tax. Now I have a precedent for getting free phones because the last Galaxy I ruined was free on a promo they emailed me. So I pay the tax,sign a bunch of stuff without paying much attention because I was concentrating on the Galaxy s7 ,how it works etc. The next month the bill comes and guess what ,I signed for a $769 phone because I believed,like a fool ,what both people told me ,just pay the tax. So I call TMobile,bitch complain, tell them that they bs'd me into believing "all you have to pay is the tax". Now,I know I should have read everything I signed ,my bad for trusting sales people. Finally ,after several calls and people,they reduced the cost to $175. This morning I open my bill and it's $657 !! WTF !!. So I call them and they say its a mistake,the credits havent gone thru yet and the rep who made the original adjustment will call me today . Another lesson learned about why you cant trust hardly anybody these days.