I was at the Hollywood Casino in St. Louis over the weekend playing Baccarat (formally Harrah's St. Charles). I played for around 8 hours with $100 average bet (every hand) + $10-$20 on the two side bets. This was an EZ Bac table so the game moves much faster then a normal table. They have this great Italian restaurant in there and when I was done playing I asked the pitboss if I could get a comp for two. After briefly looking she came back and said there was nothing she could do. Hmm... o.k. Maybe it's because she just came on shift and wasn't there all day with me. Go to the kiosk and scan my card and I have $1.72 in comps! That can't be right. So I head over to the rewards desk to activate my old comps when they were still Harrah's. When Hollywood took over they sent a letter out stating that they would transfer all of the comps over to your Hollywood card on your next visit. All you had to do was stop by the desk. I tell the person at the desk about the offer and she says that there is $200+ there from our last visit. Great! Problem solved... Not so fast. She tells me they have expired and I'm out of luck. How could they expire before my first visit? Hollywood decided to activate my comps without me being there after the switch thereby voiding my comps and anyone elses that hasn't been back in the last 6 months. At this point I head back to the pit to ask how I could only have $1.72 for that level of play. She agrees that it doesn't seem right but doesn't want to say anything. She stares at her screen for a while and finds an excuse to leave, passing me off to another pitboss. This is where it gets interesting. I tell him the story and how they voided my previous comps and gave me $1.72 for my level of play for the day. This guy was willing to pull back the curtain and let me know why. Turns out that when Hollywood took over the execs didn't like the comp balance that was outstanding from Harrah's. Harrah's, in order to try and build good faith with the customer, required each pit boss to write a minimum of two comps a day for the players, if not more. Because of this a lot of players comp balances kept growing since the hand-written comps weren't deducted. When Hollywood took over and inherited the comps they freaked out. They physically instructed all of the pit bosses to "put the handcuffs" (his words) on comps. They demanded the pit bosses to drain all of the existing comps and to make sure new comps aren't generated easily. That explains the $1.72. I mentioned how they took away my balance from last time and he said that when they saw the balances they immediately started the 6 month countdown, basically reneging their previous offer to transfer the balance on the next visit. They knew it wouldn't stop the regulars, but people like me who come once or twice a year would be SOL. You could tell it was a sticking point with him and he hated the policy but what could he do? I got the feeling it was one of those you're going to do this or else type scenarios. So basically what he told me was that they were going to do anything they could to pilfer the comp accounts even if that meant improper/no ratings, voiding previous comps and not issuing new comps under any circumstances. That's all I could get as two suits came over by his computer and he got real quiet. It was definitely an eye opener to know that a caino would go to these lengths to screw a customer out of comps.