My story is like this. I have chairman card at station casinos. I put over 100,000 coin in last year and lost over 28,000. So I was losing big time over an 5 day span at two of their casinos. The one host had no problem comping nights. Any food you want. I just did cafe and buffets. Host exact words were "YOU LOSING YOUR ASS OFF, YOU CAN GO TO ANY RESTAURANT YOU'D LIKE" So she took care of me very well. After that stay I decided to switch to a lower tier property and play. Well I lost more there and earned more points there. Well the host there never introduced himself. A phone call to him. Well you've been comped over 1000 at the other property. So there nothing we can do. He said 1000 comp is the equivalent of losing 20,000. Hello are you Nuts. Here's my deal. If you lose 5,000 comp rooms food free play. 1000 lost get something good. This whole computer average stupid to me. If I'm winning I have no trouble paying. Losing take care of people. Maybe I'm just old school. Only 38 so not that old school. Lol. All I know is you treat a customer correct they will be back. Ohh how I wish I could open a casino.