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How to work the comps when checking out at Aria

Discussion in 'Comps' started by gjzach, Jul 23, 2014.

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  1. gjzach

    gjzach Newbie

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    I apologize if my question is redundant, but i've gone through pages of threads and haven't found the exact answer to my questions.

    i don't consider myself a huge gambler, but i gambled enough on my last visit to Vegas 2 years ago to still get comped 3 nights at Aria next weekend. I only play blackjack and I probably average $75 a hand (i go up and down from $50 to $100) with bigger bets on good runs. But, i play for 6 to 8 hours a day so i guess that helps my average play numbers. I did play in the HL room for about 4 hours one night with average $250 and overall lost about $4k on the trip gambling. i'm sure they like losers when extending offers, too.

    a few questions

    1. On my last visit two years ago i stayed at Mandalay and did most of my gambling there. I did have two sessions at Aria because i liked it better, but they weren't close to what i gambled overall at Mandalay. However, all of the offers/mail i received were from Aria and not Mandalay. It worked because i ended up liking Aria better and ended up booking my trip next week there. But, i thought you were supposed to play where you wanted the comps? I would like to continue with Aria offers but enjoy casino hopping, too. Does that not matter anymore? i have friends staying at Bellagio and will end up there a good portion of the time.

    2. i don't have a host nor do i want one. What's the best way to get additional comps when checking out. Two years ago, i just asked the desk clerk when i checked out if there was anything they could do with the bill. The mlife desk wasn't open at 6:30am. He knocked another $100 off the bill, but i still had express comps when i logged in a week later so i don't think they got applied. i'm not checking out until 9am this time, so should i go to the mlife desk and hope for more or just stick to the check out clerk. Also, do i have to say that i also want my express comps applied or is it implied? Or do they only use express comps these days to comp resort fees, etc and managers don't have the discretion to comp anymore? I don't know when my next visit will be and don't want express comps to expire again. I think i had $140 that i didn't use last time, and want to make sure they are applied to whatever i can do.

    3. Related question for express comps. My preference would be to bill everything to the room and use any express comps to apply to the balance at checkout rather than try to mess with that every time i pay a bill at a restaurant. Is that the best strategy?

    Thanks
     
  2. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    If you do not have a host, then it makes absolutely no difference which mlife property you play at. Actually, you handled it correctly in the past. Before you check out, go to the mlife desk and ask if they can take care of any of your room charges based on your play. if you have any comps left in your primary account (I am assuming they have already comped you the room), they will use that to cover some or all of your room charges. If you just want the hotel to apply your express comps toward room charges, then you can skip the mlife desk and ask the attendant at checkout to apply your express comps toward any outstanding bill.

    As for food charges, you can either charge them to your room and pay for them at checkout through one of the two methods I mentioned above. Or you can use your express comps at the restaurant after eating. Again, it makes absolutely no difference, unless you were hoping to use comps from your primary account to pay for it. If you're using express comps, it doesn't matter if you use them at the restaurant or at the end of the trip when you check out.

    Finally, I said in a post a few days ago and will say again here, somehow a myth has recently been perpetuated on this board that you must play at the mlife hotel you're staying at to get additional comps at the end of your trip. That is not accurate at all. You will accumulate express comps at any mlife hotel no matter where you are staying. The ONLY situation when it matters where you played is if you have a host and then it still only matters if you are asking that host to comp some of your charges through your primary comp account.

    Your host at any specific mlife property only gets credit for your play at that property. Hosts also have discretion to comp charges out of your primary comp account (assuming you build up enough primary comps to exceed any upfront comps such as the free room and anything else they give you just for showing up). So if you have a host at Aria who comps you a room upfront and then you do all your gambling at Monte Carlo, well your Aria host doesn't have much incentive to give you additional comps (since your theo at the host's hotel directly impacts his or her compensation). Even then, the host still has discretion to give you additional comps (you were still adding to your primary comp account by playing at Monte Carlo), but they are unlikely to do so unless you have a long established relationship with the host and the host knows the play at another casino on that trip was an aberration.

    In your case, since you stated you don't want a host, it doesn't matter at all where you play. I would guess that the reason you started getting offers from Aria is because you started playing bigger. MGM tends to categorize its players into different levels. Betting $250 a hand is a long ways form being a high roller, but its still a lot more than the average player. They want those above average players gambling at Aria and Bellagio first (especially Aria because of the debt on the property) and MGM Grand, Mandalay Bay, or Mirage second. So those offers are likely a result of MGM trying to steer your play toward one of its two tier one properties.

    Hope that helps!
     
  3. jwal83

    jwal83 Tourist

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    At $75 for 6-8 hours it seems like you are playing just enough to cover only the room, so it's not a big deal to just use your Express Comps at checkout. However, if you bet more or play longer, you're going to be losing some value from not seeing a host. I'm sure you have your reasons for not wanting a host, but depending on your play you could get a couple hundred dollars taken off your F&B.
     
  4. BayouBengal

    BayouBengal VIP Whale

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    At the mlife properties I've stayed I've not needed to meet with a host face to face to get back end comps. I've gone to the mlife desk and ask for a review of my play. They hop on the phone and talk with who I assume is the host on duty.
     
  5. gjzach

    gjzach Newbie

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    thanks for the information, especially on the check out. I will go to the mlife desk instead of the checkout desk to see if i can get something additional.

    makes more sense that they liked my higher bets (I think i went as high as $500 a hand in the HL room but averaged the $250) so are steering me to Aria rather than them guessing that my 2nd trip there in 2 days indicated i liked it there better. I guess i was giving the computers too much credit and it made wonder how they could figure it all out.

    only reason i don't want a host is that i can only get to Vegas once every two years or so, and don't want to deal with anybody calling me, etc. I like to go different places. not to mention, my wife might think i'm hiding my gambling if i start getting random calls.
     
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