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How to go about asking how much more?

Discussion in 'Comps' started by LV_Bound, Sep 19, 2014.

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  1. LV_Bound

    LV_Bound VIP Whale

    Joined:
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    Florida
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    Here is the scenario, we get limo from the airport, room, charge all our meals to the room and when we get home e-mail the host and he reply's "no charge".

    My question is how to tell how much more comp space we have.
    Of course asking for a larger or better room cuts into the comps, but how much? Will only half our food be covered?
    Hell, maybe we could get a room twice the size and charge twice as much and still be "no charge" at the end of the trip.

    Currently relationship with the host is excellent.
    What is the best way to ask the host this question without seeming ungrateful for what he has been providing?
     
  2. newmans

    newmans VIP Whale

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    You should be asking your host for your numbers.....trip theo, avg bet, hours, win/loss etc. I have no idea where you are staying, but I am familiar with CET. I assume I will get 30% in back end comps. I know other people use 40%, but I'll work with 30% as I am not accounting for room/suite. Your host will factor in your room to what he comps you. At CET, my host would take my reward credits first and base my comps on my trip theo. A host's cost isn't rack rate, but I'm surprised at how high his cost is. A regular room might be $100.

    If you know your theo you can calculate an approximation of what you can expect for comps.
     
  3. LV_Bound

    LV_Bound VIP Whale

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    We stay at CET properties.
    For slots the bet can vary from $1.50 to $6/spin.
    With Craps it could be 5 minutes or 50 minutes at the table.
    We gamble all day but are always moving up/down the strip gambling (mostly at other CET properties).
    Not sure how to calculate theo with such inconsistent numbers.

    Is it acceptable to ask my host what is my theo?
     
  4. dankyone

    dankyone VIP Whale

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    YES. It is also acceptable to ask "do I have room for a $500 dinner tonight?" Or "can you put me in a 2 br penthouse next trip?"

    Don't ask, don't get.
     
  5. Auggie

    Auggie Dovahkiin

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    My rule of thumb has always been: If you never hear "No" then you aren't asking for enough.
     
  6. chonglosaxon

    chonglosaxon MIA

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    Your host can give you the numbers for your trip, just ask.
     
  7. PHVHost

    PHVHost CET Casino Host

    Joined:
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    It is all about relationship. Hosts love it when a customer asks first, hate it when we see some super p-diddy size charge at the steakhouse for 5k and they are mad we won't comp such obscene charges. For good, solid, fair, and reasonable customers, I will make every effort to get them as much as possible, and it is a very common conversation to have. More often than not, if my customers are playing strong and I look to comp off their folio charges and don't see any, I'll seek them out and say "dude, go eat a steak or something on me". It is a great way to wow a customer that's playing strong. Only a bad host will be annoyed or take offense to you asking. I always prefer to have the conversation prior than after when it's too late and too much for me to comp. I have found that the best relationships I have with customers are after a few trips and you find that "equilibrium" point where he/she knows what to expect from me, and what I expect from them, and there are no issues. If a customer says hey, I'd like to charge more than usual, I'll either say go ahead you were under comped last time, or I need to see x play. For the non-scammers and non-moochers out there, I'll always find ways to use up your "comp" space.

    Remember, play for fun, not for comps. Playing for comps and not to have fun is like chasing the dragon, you will never win and just grow frustrated and angry. Just have fun, play your way, and get what your entitled to. If you think you are getting screwed out of comps, message me and we can have an honest discussion, I'll look at your play, and give you an honest answer. That being said, please don't go to your host and say "Hunter told me you should give me this", lol, I don't need that headache.
     
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