How Screwed Up is CET?

Well I guess if a couple of bartenders tell ya that then it must hold true for all of the CET workers, right?

 

I stay with CET because they treat me very well. I get free rooms, free play, and anything I've ever charged to my room gets cleared by my host.

 

I also know that in Vegas, CET rounds down dealer bets on the craps table. Its like stealing only paying even money on the 5 and 9 or 4 and 10 when $1 is bet.

 

Not sure if this is sarcasm or not?

I'm assuming/hoping it is...

 

Heres the bottom line: Employees are unhappy there. Customers are unhappy there. They nickle and dime whenever they can- I've never seen more 6:5 blackjack tables than any other chain in Vegas.

To top the whole thing off, some guy who has absolutely no relation to the company has to open an entire website just to relay and explain information about their top tier, Seven Stars, and the benefits that come with it because CET is unable to do so in a clear concise manner. To those of you that get taken care of that's great, and I'm glad you enjoy it there. I assume you are low-mid stakes slot players which CET seems to drool over. But you really have to start asking yourself, what kind of milk wagon operation are they running over there when there is so much hatred and they cant even properly relay information about their top tier to their Seven Stars customers? (For those of you unfamiliar sevenstarsinsider.com)

 

What level of hotel are you looking for on Mlife Natural? Monte Carlo is a great entry-point into Mlife. If you call their VIP services and say you have comps elsewhere, they'll often honor an entry comp for a night or two to get you going.

If higher end, Aria has been STELLAR to me on comps, and I'm not a High Roller, just mid-tier. I know people also have their complaints with Mlife, but I have been very happy, and get all of my rooms comped now (plus generous food and FP)... as long as they keep treating me well, I'm a happy camper with Mlife.

BUT, even Mlife has many of the same problems. "No, most places are NOT the same. Comped rooms at EVERY casino chain in Vegas have resort fees waived when it's a comped offer. It's not the same at all, so I have no idea what you guys are talking about. You obviously have never stayed anywhere else but CET." Mlife Life DOES usually tack on resort fees even with comps, including suite comps. I usually get them taken off on the back end, but they ARE still originally there. (Though, this is through marketing offers, not a host. My marketing offers are strong enough I've never had a need to follow up on host cards that I get at Mlife.) Ditto Sonya on the bottled water. Unfortunately a lot of hotels will still balk at that. Crazy, but true. Good luck!

P.S. outside of Mlife, Cosmo is another great hotel actively "recruiting" players, and they're 5 star. And if you're gold on Identity, no resort fees

 

No CET is the only place where they will tack on a resort fee when you book a reservation through a host. SOME casino chains do tack on resort fees when you book through mass marketing. Most, if not all, other casino chains waive the resort fees when the reservation is booked through a casino host.

 

In one of my locals, they wouldn't even give me free soda(They said you have to actually be playing at a slot to get a free soda). I explained that I just lost my money at the slots. Their reply was basically,"Sorry, even though you already lost money here, we can't give you free soda." Kind of a shtty policy especially when my other local gives free soda to everybody. Getting a free soda would have helped take the edge off of losing my money.

 

I have never experienced this as a long time Diamond player. Of course I am hitting ASSpiration Level 1 and 2. CET is feeling the pain of bad decision making and strip operator changes, which means "pricing what the market will bear". CET and all these Vegas operators need to improve YOY margin, when your market is not expanding and you max out cost control, theres nothing left to do but take more aggressive pricing steps. However they all have to balance this out against guest backlash. How willing are you to say cancel a reservation over fees or arrive in Vegas, cancel your reservation, and walk out over a pricing dispute. Most people will grin and bear it, they won't be an ass, the operators count on this. The poor front desk people bear the brunt of customer backlash. Nothing special about CET, expect more of the squeeze. Downtown can afford to be kinder since they are trying to grow market share of gaming, but those operators are drooling over the idea of raising per night revenues and fees. MGM pulls the same pranks.

 

I guess for my first post I may as well not be liked by some. How Screwed up is CET?? Well let see my wife and I have been going to Vegas since 1983, no player cards, few comps to normal players and a different world. We started using player cards when the Monte Carlo opened and got our first room comp there and even some cash back very little offers. Move a head to now, we are first year 7* and no we don't pay resort fees but if we stayed at MGM property we would have to have it removed at checkout, seems fair since I know they have it. Oh yes I would at stations and Cosmo also. Now MGM wants to charge for parking, how dare Caesars put that in there mind. No we don't pay for resort fees yes we get some darn fine perks from CET including Vegas, New Orleans, Windsor (from Michigan), Tahoe..etc. If I need a soft drink the last place I would go would be to a casino bar, (maybe a food court has one), but if I did I would probably think I would pay a poop load for a 8 ounce glass. The gaming isn't full pay and we know that going in but the comps make up a very large portion, we have exec hosts at all of the properties I listed and they take very good care of us, though we may not get a suite every time we get great rooms.

People can not expect everything free all of the time that is not how businesses work but they give you a chance to recoup some of your play in comps and if your play isn't very good then you unfortunately won't get much. We all know that and I don't understand the crying about it. Caesars isn't the only casino that has cut benefits but since they gave the most liberal ones it is the one most complain about. There are great resources on this board, Hunter from Planet Hollywood, Kevin from Cosmo but they can only give what they can and do the best they can. Casinos don't have to beg for business right now so things are different and with a lot of casinos having gaming secondary to shows or conventions it is understood how a resort fee came about. I enjoy what we have and am thankful we are able to do what we do. I have been around a lot of forums for a lot of years with the Mare's and Ken and enjoy it very much. Thanks for reading....Rick

 

I think it's just Vegas in general. Pretty much no business in Vegas care much about the customer. They all try to squeeze something out of the visitors. We all know CET and MGM are notorious for nickel and diming, but seems like all the newcomers follow suit. The guy puts lipstick on the pig, opens up shop at the end of the strip, sees no customer on the premises, yet still charges resort fee.

One day hopefully an Amazon-like, customer obsessed management shows up and disrupts the whole town.

 

I have no problem with the treatment I receive at Caesars. Albeit, I am 7*, but I was Platinum at mLife and not satisfied at all with the treatment I was getting and move all of my play to CET. I was extremely happy with the D downtown, but downtown, is just . . . well . . downtown.

If you're not satisfied, there are choices . . . . .

 

I agree with you. I get very good to excellent service at all the properties we visit. They make it so easy to get diamond now that the resort fees are more intended for convention going people or the ones night club going etc. We never received very much from MGM had a real nice host but anything other than rooms and some food was nonexistent. We have had problems at Caesars properties but they have always been resolved to our satisfaction. I guess it is just a matter of fit for each person or couple. Rick

 

Apparently you missed this post from Burdog, or you just want to rant and say whatever you want.


"No, most places are NOT the same. Comped rooms at EVERY casino chain in Vegas have resort fees waived when it's a comped offer. It's not the same at all, so I have no idea what you guys are talking about. You obviously have never stayed anywhere else but CET."
This wasn't true for us. We went to MGM on a 3 nt. comp and had to pay the resort fees. So YMMV on this!!

 

Hey Naturaleight, there's a new thread in here where someone is asking if they can get the resort fees comped on their comped room at Aria. See, it's not just CET that charges resort fees on comped rooms!

 

Complain! If you are a good player? Challenge it. Don't just pay it.

 

1 question. If you are a high level player, why in the hell are you playing with CET?

I'm being serious.

Nick

 

nope, mlife also takes resort fees on comped rooms, they do waive them if your level of play is ok though.

 

Yep but some make it sound like CET is the "ONLY" one that does all the bad stuff. At least that's how it seems to me.

 

That is a good question for us it is because we have access to many very nice CET casinos in the mid-west with playable games for us. They may not be full pay but they are better than most Native American casinos. Next we have a access all over the US to top level resorts and at the ones we really like have executive hosts. Our rooms are very nice and the service is always top notch. You know going in it may be less than full pay but go from there and then there are full pay if you play a high enough denomination. We can go to Caesars Windsor a beautiful non smoking casino see a show (Saturday night Santana) stay in a suite usually, eat a great meal and enjoy the casino floor. We have some good NA casinos but they are stand alone and really the offers are nothing great and are all very smokey.
It all matters what the enjoyment is and we are 7* by the way and almost there for next year with average play around 25-30k.................Rick