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how do you handle incorrect ratings?

Discussion in 'Comps' started by voltron12, Jul 19, 2015.

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  1. voltron12

    voltron12 Low-Roller

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    I went to a casino the other day and my rating was pretty far off. This was somewhere I just went for the day and was about a 2 hour drive. It was my first and now probably my last time there. But how do you guys handle this situation. I know I probably screwed up and didnt ask before I left how I was rated. I dont have a host at this casino, only a host in vegas.

    So this was a CET casino, and I played 4 hours at craps and 1 hour at bj playing 25-50 a hand. The craps strategy I used I played 4 days in vegas at CET properties for 3-5 hours a day and it always earned me just over 1000 tier credits each day (2000 total after bonus). The other day this earned me about 350 tier credits for the 4 hours of craps and 1 hour of bj.

    There is probably nothing more I can do now, but how do others handle checking their ratings. For big players this is much easier I assume because they are watched more closely, but for us mid to low rollers, I find I get rated all over the place in the past.
     
  2. 44inarow

    44inarow VIP Whale

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    Honestly, there's nothing you can really do after the fact. That's exactly why I always check with the boxperson before leaving on craps (which I find is the most subjective; blackjack is generally pretty accurate since I don't vary my bets a ton). The only time I had a problem was once at MGM, where there was a changeover and the new person had me rated at like 20% of what I was actually betting; he insisted that he couldn't do anything and that if I wanted to have it fixed, I'd have to wait for the other guy to come back in an hour. Otherwise, I always ask at the end and they say something along the lines of, "I had you down at $X, does that sound right?" Usually it's either accurate or generous and I say that it's fine; if it's low, I respond, "I think it was closer to $Y," and they generally change it. Doesn't hurt that I tip the dealers well and they always back me up.
     
  3. ahalifko

    ahalifko Tourist

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    I've had almost the exact same experiences at TR casinos. It seems like it is happening more frequently now than in past years.

    I bought in for $200 at Bally's one time at an empty craps table. I played the Pass/Come with max odds having three point numbers out at once, so lets say it was around $150 on the felt on any given roll. I was by myself too, so the dice were moving. I ran OK for about two hours and got up to about $600. I went up to green chip betting for another 2 hours, but the table was up and down and I only left with about $300 after 4 hours. I checked my rating, expecting to have at least earned around 1000 tier credits, but instead, I earned a whopping 200 for my 4 hours of play. I was also tipping decently the entire time (a red chip on every Come number I'd hit and a $2 hard way bet for when the point was an even number). Now I know that wasn't high rolling, but 200 points?!

    I've since taken all of my action to Mlife properties, where I've noticed that tipping goes a long way and boxmen actually care. For example, at Aria, I brought over about $35 in chips after a bad session at another table and didn't even bother handing them my card. The table got hot and I was up to $250 and actually started to play. I handed my card to the dealer and explained how I figured it wasn't worth getting rated on a $35 in chips buy-in, but now that I had some chips in my rail I was going to start playing for real. She kindly explained everything to the pit and they put me down for a $200 buy in and rated me from the time I started playing at my normal level.

    I know none of that answers your question, but I'd thought I'd share your frustration. But no, I don't think you can do anything about improper ratings after the fact. It completely sucks.
     
  4. Stevie D

    Stevie D VIP Whale

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    My host has always told me to ask the boxman what they've got me at after 20 minutes. If it's low give your side of it.
     
  5. LeaninBack916

    LeaninBack916 Tourist

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    I've had this same problem with CET. I used to get a very good tier addition. I'm a craps/bj player. As an example, in May I played at the Harveys in Lake Tahoe for 6 hours at a BJ table bought in for 500 and I was playing 25-50 a hand. Won 300 after a come back from almost death with my last 50. Earned 185 tier credits.

    Next day played craps Bought in for 800 with about 120 on the felt each time (3x odds, across the numbers, 10$ minimum table). Played for 7 hours. Did a massive come up on my last hour from about 600 down and ended up just 40 bucks down. Earned 120 tier credits.

    So I got 305 measley tier credits for the whole trip. No offers or anything for Lake Tahoe. It bums me out because I have some events coming up (bachelor party, fantasy football draft, etc). I will be up there for those events and was hoping to get at least a partiall discounted room. I have zero offers and zero discounts.
     
  6. undathesea

    undathesea Grandissimo

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    I don't know much about their system because I never play at CET casinos except once.

    I played craps at the Horseshoe in Baltimore at a green chip table for about an hour and a half one late Saturday.

    I got 485 tier credits for my play there. Not sure it that's good or bad but it got me free nights at any CET casino.

    I definitely prefer MLife and always play there. Aria has always been especially kind to my rating but I tip generously as well.
     
  7. Nittany1

    Nittany1 VIP Whale

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    I have also been rated fairly at Aria and most(not all) of the MLife properties.
    The one casino where I have had several screwed up ratings is the Borgata in AC.
    It always seems to be on one shift where several pit bosses are more interested in shooting the shit with the dealers and cocktail waitress than accurately rating the players.
    In the craps pit,the boxperson does not enter the ratings like they do in many Las Vegas casinos.
    The floorperson enters it and usually covers two tables.
    A couple times this spring they recorded buy in and initial bet.They walk away and don't return for 30+ min.This happened multiple times.
    Most dice players know initial bet is usually lower than average bet.
    Ended up with a rating about 40% lower than normal.
     
  8. zoobrew

    zoobrew Tourist

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    Most craps players over estimate how much they are betting for ratings because they don't subtract their odds bets.

    From the Wizard of Odds
    Finally, if comps are important to you, then be warned that most casinos do not count bets on the Odds towards the average amount you bet, because they don't stand to make any profit on it.
     
  9. VegasBJ

    VegasBJ VIP Whale

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    just saying....................if they are purposely under rating players, therefore causing the players to earn less rewards / tier credits, that is a lot of reduced exposure for the casino overall. So, if this is done intentionally, the casino has less points "out" in the system, thereby having less exposure to comps that will be claimed with the points that are earned...............which would then cause the players to spend more of their own money on trip expenses because less points can be used to offset your bill at check out. Could be a possibility??
     
  10. Nittany1

    Nittany1 VIP Whale

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    Most players may do that.
    I know exactly what my rating average is and never count odds.
    Most of my play is place bets except for pass line.
    As Vegas BJ says,I believe there is some intentional under-rating directed by casino management.
    At the Borgata,I think it is a combination of that plus an "I don't care" attitude by some of the floor people.
     
  11. LeaninBack916

    LeaninBack916 Tourist

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    Ok then I had 90 on the felt (minimum) every roll then :drunk:. Still feel like I am getting shafted on ratings.... I'm not a high roller and I don't expect lots of free play, resort credits or a host.... but I do expect some benefit of playing at CET. Instead I am seeing these rates so high on all these different weekends. I'm stuck with CET in Tahoe unless I go to Hard Rock but CET is more ideal due to their locations (Reno, Vegas, Tahoe)
     
  12. Packer

    Packer VIP Whale

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    CET counts every dollar on the table including odds in your avg. As far as what the op said... It'd happened to me many times over the last many years. So now I have to babysit my own ratings. 100% of the time I ask the suit after playing what they have me for. I hate doing there job but we have to. One time at aria I was averaging 3800 at craps and they had me for 380. I found out an hour later. What happened was the Secretary who inputs the numbers for them left out a zero. Human error. At aria they put the rating on a piece of paper and a Secretary inputs the numbers into the computer later.
    Another time they had me for 500 avg not 3800. I had them pull the video (what a hassle) and they changed it. So in conclusion, ALWAYS ALWAYS check after you color up.
     
  13. undathesea

    undathesea Grandissimo

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    At your level of play and comps and it makes a load of difference.

    For the low roller who is casually playing at table minimums, I'm not sure asking for their rating makes sense.
     
  14. Ike

    Ike Low-Roller

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    It DEFINITELY makes sense. I'm a low roller and I always check my ratings with the pit supervision. I've been to Las Vegas a lot and I noticed my comps fluctuating even if my play remained consistent. Through some customer survey responses I found out my ratings were all over the board. After that, I have always made it a point to talk to the pit boss when I'm playing to ensure my rating is fair. I never have to worry about a free room, but the difference between a fair rating and a bad one can mean up to $500 in free play and a couple meals during my trip.

    I'm a $50-$100 player for 6-8 hours a day. My games of choice are blackjack and roulette. I like to sit down at $5 roulette tables and $15 BJ tables for various reasons, and even if I'm betting $50-$100 per spin, more times than not I'll find that I've been rated at the table minimum. It pays to verify.

    One thing I'll add, if you're a regular player, it helps to be personable and play at places where you're recognized. It will really increase the accuracy of your ratings.
     
  15. voltron12

    voltron12 Low-Roller

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    You are right that the low to mid level player it is not as big as deal, but If this happened in vegas where I was there for 1 day, and my host comped me a room and 100 food and beverage, and my play was 250 tier credits, he would be pissed and probably never take my emails again.

    I guess I will now have to babysit the pit bosses at places if they look like they are not paying attention. I guess it is easy to just ask after color up or after a bathroom bream 1-2 hours in, but would like to just think they would do it correctly 99% of the time.
     
  16. voltron12

    voltron12 Low-Roller

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    Even if they dont count odds bets, I have 10.00 on the pass line then 75 on the dont come and 5.00 on eleven after the first roll. Then 10 or 12 place on all the numbers besides my dont come number and the point. And another 10.00 on the come. (then odds but lets dont count them) So at minimum they should have me down for around 140 average bet. Playing for around 4 hours at even 25.00 average bet would have earned me more than 250 tier credits and 300 reward credits. Then over another hour at bj at 25-50 bet. I looked at my win/loss for hammond and that is almost exactly on the mark. So they were keeping track.
     
  17. Ike

    Ike Low-Roller

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    I feel like rating errors are a lot more understandable in the main pit and a lot less excusable in the high limit areas. Also if you're in the main pit and vary your bet much, the chances of your rating being correct are slim to none. The pit bosses in the main pit have a lot of tables to watch along with everything else they are taking care of. It would be great if all ratings were accurate but they're not. It's easy to ask the pit boss what they have you rated at. I've never ran into any that weren't accommodating when I've asked the question, and none have had an issue updating my rating if they're incorrect.

    It helps if you've been pleasant to the dealers, cocktail servers and other players during your time at the table.
     
  18. Nittany1

    Nittany1 VIP Whale

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    Just curious how you found out your ratings were screwed up.Did you ask your host?
    I have to admit I only asked once about my rating prior to leaving the table.It was at Harrahs in AC.The pit boss got snarky about it so I did not do it again.
    Clearly it is something I need to start again.
    I'm guessing at your level they would never give you a bad attitude.
     
  19. DonnyC

    DonnyC VIP Whale

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    Hey this is a good tread.

    I'm usually a red chip bettor...and at most CET properties they still take my players card and still rate me.

    On craps I like to play $6 on 6 & 8 and a come bet with 2x odds...what should that get me rated at?

    Also: When I play 3 card poker at CET props I play $5 pass and ante...how should that rate? (They always take my card and I know that I am getting some credit.
     
  20. voltron12

    voltron12 Low-Roller

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    Im assuming your come bet is 5.00. So they would rate you at 17.00 average bet. They dont count odds bets at CET. If your playing the pass line to start that would add another 5.00.

    I got a call from someone at hammond after I filled out a survey and said how unfailrly I was rated. He told me that the odds bets dont count towards ratings. He was breaking up the whole time he was trying to explain what mistakes were made when rating me so I couldnt understand most of what he said, but I did hear him say that for sure.
     
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