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Hotels.com and Cancellations (Booking at Vdara)

Discussion in 'LV Strip Hotels & Casinos' started by Check-Raise, Apr 23, 2012.

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  1. Check-Raise

    Check-Raise Low-Roller

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    I only post this question here because the property I'm booking is Vdara and I can't think of where else might be a good place to ask.

    I am looking at booking 3 nights at Vdara through Hotels.com . I've never used them before and the site says that they charge nothing to cancel but that you must follow the properties policy. Well, so... if I cancel, where do I go? Do I do it through the hotel? Through Hotels.com? How do I make sure I get my money back! :p

    Has anyone here booked through hotels.com and cancelled?
     
  2. br549

    br549 High-Roller

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    I have never used hotels.com but if you click on their customer service link there are some FAQ. It says you cancel through hotels.com. You will not be charged for cancellation unless you do not meet the particular hotel's cancellation period, which is usually 48 or 72 hours prior to the date of the reservation. Also, some reservations are non-refundable, but again that should be listed in the description of the hotel you are booking. The cancellation period should be noted when you make the reservation. If you do not cancel before this particular time period you will be charged the hotel's cancellation penalty. As far as getting your money back, hotels.com should credit that money back to your credit or debit card.
     
    Last Trip of 2016 - Trip moved up 3 days
  3. dewey089

    dewey089 Guru of Value

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    I have used Hotels.com and cancellation is easy and reliable. You do it directly with hotels.com. There is no fee unless the Vdara has some unusual fee. I have never booked there.
    .

    There are two disadvantages:

    You pay for the full booking upfront. (With Gold Spike you even pay the resort fee upfront. Most other places collect it from you on the way out.)
    Check over the math of your booking. Add in the correct taxes (12 percent) and see if any other fees were added. You know that the Vdara has a $28 resort fee added to your quoted rate? It should not appear in the payment to Hotels.com. You pay that resort fee directly to the hotel on your way out. But be certain to know it is coming as you compare prices.

    You can avoid paying the full amount upfront at a similar site called booking.com if they have the same charge. They advertise that they have the best prices, but I don't know if they actually will match something you found at hotels.com. I'd call and see if they can match the hotels.com charge and then you save the money collected upfront. Booking.com just collects whatever the hotel generally collects for insurance against no shows, usually one night.

    While cancellation of the entire booking is free, dropping a day or two is not possible as it is when booking directly with a hotel. So, if you book for 5 days and then decide you can only do 4, you must cancel the entire 5 day reservation and then rebook the 4 day reservation at the current rates. Usually, that costs money because the rates are higher.

    They will usually send you an email confirmation. It is always good to do these things on line if you can because when you call, you are talking to someone in East India who may or may not understandEnglish or act correctly.
    I once booked five days.
    Later, I needed to go down to four.
    I called and cancelled the 5 day reservation and rebooked for 4 days, but they gave me the wrong month.
    So I had to call and cancel the 4 day reservation and rebook in the right month.
    It takes a while sometimes for the refund to show up, perhaps a billing cycle. So there were 13 days worth of my money sitting in their bank for a couple weeks until the two cancelled reservations showed a refund in my account.
     
  4. Check-Raise

    Check-Raise Low-Roller

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    Thank you for the responses and Dewey for sharing your personal experience. I was looking for exactly what Dewey was able to share, his personal experience conducting business with Hotels.com. They may have "policy" or printed FAQ's but it doesn't always mean they follow them. For example it was illegal for Wells Fargo to prevent me from paying extra principle every month on my auto loan but they made me send a check to a P.O. Box in California, put specific wording in the memo line (I had to figure this wording out myself through hours of calling them) and then they would still apply it as an extra payment (charge interest on it) and I would have to spend probably close to an hour on the phone each month to get them to reverse the payment and apply it to principle (which had a delay of over a week).

    Thaaaaat's another story lol :faint:
     
  5. dewey089

    dewey089 Guru of Value

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    I am happy something I wrote was helpful. I have spent a long, long time on the phone and in email with hotels.com trying unsuccessfully to get them to call the resort fee they collect for Gold Spike a resort fee or at least to change the boilerplate that suggests the Gold Spike will collect the resort fee (which they won't for Hotels.com or Expedia bookings) so I am familar with what they do. Generally, folks here have had a fine experience with them.

    I think it is good to read their FAQ as well. I could be wrong or misremember. There might be something in their practice I never thought to ask about.

    One final suggestion. A few days before you are to check in, call the hotel directly to check they know you are coming and carefully check the dates they expect you as well. If there has been any paperwork miscommunication, it can easily be cleared up; however, the time to do the clarification is while you are at home, rested, and drinking a nice licorish tea (which I am now doing) and not when you are exhausted from travel, in a long check-in line, and now obligated to call hotels.com with your confirmation number and beg them to call the hotel immediately to straighten things out. This happens rarely, but it happens.

    One other note. If you are going to gamble a good bit, booking at hotels.com precludes the possibility of a host covering your stay. With such a high resort fee, I can't imagine there is much money left to gamble, but it is worth pointing out that the ability to comp your rooms, after you have pushed your bankroll to the limit, is not in the host's power. Food and beverage and show tickets are, however.
     
  6. LucyR.

    LucyR. VIP Whale

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    Hotels.com

    Hotels.com is an honest company but it does have people from other countries working for them and that can be really hard to understand them at times. The workers don't know as much English as we do.
    Some words go over their heads and they act like they do understand but they don't. It is great when I get an American worker.

    Hotels.com and other on-line websites are okay to use if you don't have any important special requests for example; wanting two beds instead of one bed. Asking for a handicapped room is possible if the hotel has one available
    but.... my experience was that the hotel didn't have a handicapped room and right away they put me in a different hotel that I didn't want.
    It was a mess.... so I just cancelled the whole reservation. I got my money back from Hotels.com right away after I cancelled.

    I would like to try Priceline.com one of these days just to check them out.
     
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