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Host related questions

Discussion in 'Comps' started by LV_Bound, Jun 1, 2012.

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  1. LV_Bound

    LV_Bound VIP Whale

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    We like to plan trips well in advanced and want to plan a 2nd trip a few months from now. Dealt with a host only on our last 2 trips. Still new at working with a host and have questions on the protocol in different scenarios.

    1 - It is now June and we may shoot for Sept/Oct. We usually stay at NYNY and currently don't have any Free offers. (Usually get 3 Free nights, $100 Free Play and discounted meals). We have interacted with 2 different hosts there. Since we don't have any offers, is it ok to e-mail a host to see what they can do for you and if you don't like their offer simply decline or would that be considered rude?

    2 - Is it too early to contact a host and make plans that far in advance? We have made reservations 8 months out but usually not when dealing with a host.

    3 - We usually stay at MGM properties but gave some play to PH and wouldn't mind staying there once to give them a try. Can we call a host at a new property to see what they would do for us even though we only have limited play there? (We gamble 90% at the casino where we are staying.)
    Can we tell them what we currently get at NYNY (Usually get 3 Free nights, $100 Free Play and discounted meals and a limo ride from the airport) and see if they match it? And is it too early to try this?

    4 - I have no problems cancelling reservations, but lets say a host is involved. The host from Casino A makes arrangements for you. Then you get an offer from Casino B and want to take that offer. Will that put you in poor standing with the host from Casino A if you opt to cancel and go with another casino?
     
  2. ABQJeff

    ABQJeff Low-Roller

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    Emailing a host early is good. You can always cancel. As long as you're not constantly changing your plans, I doubt they'll have a problem with that. And if you get a better offer from MGM, just tell them "I got offer "XYZ123", can you pull that off for me?" Likely they will.
    If you call VIP where you don't play much, they'll likely give you a minor offer and tell you the rest will be "based upon your play".
     
  3. JillyFromPhilly

    JillyFromPhilly Tourist

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    I almost never look at my corporate offers & just call or e-mail my host at a property when I want to come out and let them set it up.

    It's perfectly acceptable to turn down an offer if you don't like it and book somewhere else - it just might be a bit humbling if it turns out to be the best offer you get & you have to go back hat in hand later after having turned it down first. "Thanks, I'll think about it & get back to you when I'm ready to confirm" is probably the best response if you get an offer you don't like.


    8 months out is probably unnecessary - I usually call 4-8 weeks before at most when I want to come out - also, contacting a host directly can be a good resource if you are trying to book a trip on shorter notice than that. Depending on your level of play & how busy it is when you want to come out, you can book via a host with as little as 24 hours notice.

    Yes - but if you don't have much of a play history & aren't either depositing a suitable amount of front money or opening a commensurate size line of credit for the comp you're asking for, don't expect the same treatment you'd get from a property where you're more established.

    I have often had to cancel or reschedule trips set up through a host with relatively short notice and have never had a problem - but I wouldn't necessarily tell them I was cancelling to go to another place if it is on very short [less than a few weeks] notice.

    A better plan may be to call your hosts at each property you're considering, find out what they can do for you & then go with who makes you the best offer - you can always go back to host A and say "well host B offered me this, can you match it?" - but better to do that before you've booked IMO.
     
  4. Dean Martin

    Dean Martin VIP Whale

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    Jilly is giving you great advice. Once you start dealing w/ a host you like, just call them whenever you want to come to town. I usually call about 2 months ahead or whenver I've secured airfare.

    I do though, still pay attention to marketing offers only because I try and schedule my trip around a good FP offer. FP as far as I know is only something that the Marketing Dept offers and it's not something your host has access to....again, "as far as I know".
     
  5. irmster

    irmster Low-Roller

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    For PH, I never get FP offers (something to do with the way CET treats non US residents) - I just tell my host my dates and she lets me know what FP I get.

    For Wynn, I do get and use the corporate offers which are often better than offers I get though my host there.
     
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