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Host problem!

Discussion in 'Comps' started by schmalen1, Jun 27, 2013.

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  1. schmalen1

    schmalen1 Low-Roller

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    Hi all.

    I need some advises about a problem I have with my host.
    I'll try to make this as short as possible... and in the best english I could! :blink:

    Had been to vegas for two, as I do twice a year usually.
    Stayed a week at the Four Seasons and the other one at Aria Sky Suites Tower. Same procedure as everytime.
    Have a host at both properties. Of course a Mandalay Bay host for the Four Season. On both weeks my stay was comped in advance by my hosts, also like always.
    A few days after I moved from FS to Aria, I realized that the FS has charged my CC. I called them and was told that they charged my room, 'cause they didn't know about that the host will take care about it.
    Wrote my host an email and he didn't answer. On my last day in vegas, I went back to MB's player desk and asked to talk to my host. They gave him a short call and I was told he will take care and he apologizes the mistake.

    Now I'm back for two weeks, three weeks since I checked out of FS.
    Nothing happened. Wrote him two more mails and even send him a SMS. He doesn't even respond.

    Now I want to know if there is a superivisor or something like that I could contact.

    If I had to pay for my room, it's ok, but I want to know why. I played the same games, the same amount of betting, lost the same amount and same turnover like always. Got the same tiers (about 200k per week), ECs and whatever like on my trip in november. Made some more tiers on my trips before, but you all know 2$ for 10 tiers instead of 3$!
    And of course... I will never set my feet into the MB again when I had to pay the room charges without any statement.

    The room at Aria was still comped and all my food was comped too afterwards. And I always split my money on both weeks.

    Thank you all in advance,
    schmalen
     
    Last edited: Jun 27, 2013
  2. lotso-bear

    lotso-bear VIP Whale

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    If you have some written confirmation about the FS being comped, dispute the charge with your CC company.
     
  3. nostresshere

    nostresshere Mr. Anti Debit Card

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    I recently had a similar problem at Aria. In my case, instead of my credit card, they took it from EC's. Host said he would fix it.

    Nope. Weeks go by. Nobody wants to deal with it.

    @#$^@%&@$%&
     
  4. JosieCat

    JosieCat VIP Whale

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    Maybe go directly to corporate accounting - especially if you have a confirmation e-mail.

    We had a stay at Bellagio a few weeks ago - suite comp and a food comp. The morning that we checked out, I got an e-mail showing we were going to be charged $420. I suspect this happened because of the combining of me and my boyfriend's offers into a better suite - and something got lost in translation. Anyway, I called VIP marketing and they said it was a mistake and we wouldn't be charged. Well, of course, we were. I called VIP marketing and they said the charge wasn't from them. So then I called the marketing rep who booked the offer. He said there wasn't much he could do once something got charged to a credit card and I'd need to go through corporate accounting.

    The e-mail address is [email protected]

    I don't know how much help they would be, but worth a shot. They resolved our issue and we got a credit.

    Good luck!
     
  5. Huddler

    Huddler VIP Whale

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    I dont know if these are hosts are overwhelmed with the amount of work they have or if they are just careless. But I stayed at Green Valley Ranch RFB in April, and it was all on my cc. I emailed the host who said his assistant would take care of it. They took everything off except one charge for a lunch I ate that should have been comped. I didnt even bother calling back, but it left a bad taste in my mouth.

    That trip I also stayed at The Plaza where I really like my host. Same issue when i got home, but called him and he had the charges off immediately and called me back to confirm.
     
  6. schmalen1

    schmalen1 Low-Roller

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    Thank you all for your advises! :nworthy:
    And of course Josie for the email adress. In my case we're talking about 1.400$. I'll give it a try and report what they say.

    Not all hosts seemed to be overhelmed. As I told, got two. The MB host is always busy, needs a couple of days to reply to mails and seems to be too busy (lazy!) to write even one word more than needed, which would be nice to a foreigner to make him understand everything. Took me always about two weeks to make a reservation, which couldn't be so hard. (Exact dates, 7 nights, King, smoking if available... done!)
    My Aria host is the total opposite of this. Always nice and friendly, explains everything to me, replies on the very next day to my mails and this time she recognized me by walking by!!! I only met her twice before with half a year interval!!!

    What really p..es me off is that the MB host does not consider it necessary to tell me what has happened. It's ok for me when I got told that my play isn't enough for the MB... as long it is ok for the Aria! :rolleyes2:
     
  7. waverunner

    waverunner BBHMM

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    My advice......don't use Hosts.
     
  8. schmalen1

    schmalen1 Low-Roller

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    Who else?

    Always thought, that without my hosts, I never would get two weeks back-to-back at MGM properties!?
    Well, it seems I didn't get it this time! :grrr:
     
  9. nostresshere

    nostresshere Mr. Anti Debit Card

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    So, are you saying in this situation you are better off paying for the rooms in the first place?
    ????
     
  10. shifter

    shifter Degenerate Gambler

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    awful advice..........
     
  11. undathesea

    undathesea Grandissimo

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    Yeah... if you play high enough, you can certainly get a lot more from a host than you can direct from marketing or the players desk.
     
  12. Suekel

    Suekel VIP Whale

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    We had a somewhat similar issue at MB last year. We were booked on a one night comp offer - no host, just an offer thru casino marketing. When we checked in the clerk confirmed it was a comp. We go to check out and move hotels the next morning and the TV shows a charge for the room on our account. We go to the Mlife desk and it was like they were doing everything they could to not understand the issue or help us. I showed the person the e-mail confirmation of my reservation which clearly stated COMP, and she said "It doesn't matter what your e-mail shows, only what is in my computer." I was so pissed off, not to mention I had a hangover from hell and was about to lose it, when FINALLY she called someone, God knows who, and then said "Oh ok, you are supposed to be comped. They are reversing the charges, you should be able to go check out now and have a $0 balance. No apology or anything. It left a pretty poor impression of that place.
     
    Vegas Just Because...
  13. bloom1966

    bloom1966 Tourist

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    Agreed! Having a host is one of the best advantages you can have to enhance your trip to Vegas. At their discretion they can get you freebies and/or discounts you'd never be able to get on your own....not to mention your next visit could be entirely comped by them based on your level of play.

    Pretty cut-and-dry well-known facts, yes. But there are many Vegas visitors who have no clue how things work with casino marketing.
     
    Las Vegas 2017
  14. LAV

    LAV Tourist

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    This is one of the worst pieces of advice given on this board.
     
  15. mdm4sfest

    mdm4sfest Low-Roller

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    Although I have gambled all over the country.. I am far from a high roller. I try to use TR props as they have always comped my rooms. At what point do you request a host? Is there a certain dollar amount, rate of play, etc before you are considered?
     
  16. bloom1966

    bloom1966 Tourist

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    Your best bet to understand the answer to your question is to read the entire sticky post by 'nostresshere'.....http://www.vegasmessageboard.com/forums/showthread.php?t=65271
     
    Last edited: Jun 28, 2013
    Las Vegas 2017
  17. Naturaleight

    Naturaleight High-Roller

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    Funny this is the almost exact situation that happened to me a few months ago. The host ignored me for 6 weeks, aside from sending me sporadic random messages that he would take care of it, which he never did.

    What you need to do is call Bill Monson's office, the VP over at Mandalay, and explain to his assistant (I think her name is Lavia) what happened. An hour after I spoke with Monson's office everything got taken care of. And obviously if I were you, I'd switch hosts at MB. Do not waste your time calling accounting. There is nothing they can do without your host's approval.
     
  18. waverunner

    waverunner BBHMM

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    Well, that's not true for me and many others in here unless you want to waste money. I have never used a Host in Vegas. I never needed a Host because i don't need to call someone or e-mail someone because i need them to "hook me up". I only book online at CET properties, have for the last few years, prior i booked at MGM (before the rip off of MiLife).
    Here's what i do:
    Book only Sun-Fri is you can, only book comped rooms, and book "standard" rooms. Look at the rate calender, i can do this for 12 months, and see what hotels, what weeks or days are comped, and book comped rooms as soon as they are available. You can always change it because if the room is comped you are not charged on your credit card, the resort fee is done when you check out. If you are Platinum and above and comped fine, but most of us are not and choose to be "not".
    For example, I booked Rio (for May) and Bally's (for Nov.) in Feb. before March 1st so i'm comped and resort free......no charge. I book standard comped rooms like at Rio, then used the $20 trick to upgrade to the Ipinema Tower Premium room with a Strip/Pool view. I decided to book Caesars because it's comped (Roman and Forum) i chose Forum and will use the $20 tip to upgrade to the Palace Tower. When i go to Bally's, same thing, however, it was changed to the North Tower due to the new Jubilee rooms being upgraded. But i booked the standard rooms, albeit the North, but will use the $20 tip to upgrade to Jubilee.
    Since i can book up to 12 months in advance using the rate calender, i know for a fact that i can stay at Flamingo in the Fab Deluxe Strip view rooms in May 2014 comped, i can then upgrade using the tip to the GO rooms if need be.
    Using the rate calender i can also see where the free rooms are partially at different properties. I know that i can book Harrah's for the week of May 4th-May 9th free, or Flamingo free May 4th-May 6th and then Caesars free May 7th and 8th. In 2014, why would i book $50-$100 per night rooms when i can book free rooms and just pay the resort fee and upgrade for 20 bucks?
    I get plenty of "offers" using the rate calender, but unless i get offers, like dining, free play, WITH comped rooms, why waste money?
    Most of you people don't live close enough to Vegas where you can drive or take a bus like i do, so why pay for a hotel room at lets say Caesars, for $100-$200 per night, when you can book TR rooms through the rate calender for free and THEN use the $20 tip to upgrade to the Octavius or Augustus Tower? You still have to pay for the plane fare, why not save money on the rooms by downgrading then upgrade? Why call a Host for the Augustus Tower, which it will cost you, if you only get some dining options. Why not book free rooms at Caesars and then for 20 bucks get a much nicer room. The money you save can then be used at Guy's, or the buffet. If you use the TR card you can save some more money at these properties.
    I am a Gold card user, have always been. I considered getting the Visa card for the bonus points until i realized the bonus points wouldn't do me any good. I will never achieve Platinum and don't plan on emptying my wallet just for the sake of changing the color of my card. I have just enough RC's for the week to supply me each day with coffee and pastry. That's all i need. I only use my credit cards, like at Caesars with the resort fee which i will pay off the next cycle. I use cash + my TR card for everything else. I don't need a Host to tell me how to spend my money. I read these forum daily, i have heard horror stories about Host who can not or will not give you some things or everything you need. The "good" hosts may give you everything, free rooms, free dining, free play etc. but it's mainly due to your ADT which is in many cases, not enough.
    My "Host" is me.........i get free rooms, i spend less money for dining off Strip (like at Gold Coast, i use their red card), the free play i'd rather play at MY machine when and where and what machine I want to play at. If you are a cheapskate like me ($300-$400 per day gambling for 5 days) Gold, and want to save money by using the rate calender at most Hotels and using the $20 trick to save you hundreds of dollars, well, you have that option.
    I'm sure most Hosts perform a function and do an admirable job at what they do, but maybe that Host is having a bad day, or lies about Planet Hollywood being "sold out" when you can book those same rooms online at the same dates comped. Maybe he/she only has rooms that they're given. The rate calender doesn't lie, doesn't have a bad day at the office, what you see it what you get (except Bally's in Nov. which in my case is not Host related).
    I have enjoyed Vegas for 30 years and saving money without using a Host...........why stop now? You just have to know the basic things about planning your trip, when, where to stay, the $20 trick, dining a few minutes off Strip), do you realize that is you don't drive or rent a car, you can use the free shuttles to/from the Strip at Orleans, Gold Coast, Palms, etc. to dine and not pay the cab fare? You can wine and dine all you want.......the designated driver on the shuttles will safely get you back to the Strip. I can't wait till August at Caesars and stay in my free room for $20 at the Palace Tower overlooking the pools and enjoy the free pools including Venus, Mon-Thurs., i will probably be brave and go topless.
     
  19. Peachiekeehn

    Peachiekeehn High-Roller

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    Hosts are good for a lot more than a free room, which I would get anyways. When I go to Vegas I call my host, tell him my dates and that I want to stay at Caesars in the Augustus tower. A couple days later he calls me with my confirmation number. When I'm in Vegas I charge most of my meals to my room and before I check out I see my host and he wipes all the charges off and gets me a limo to the airport. I have no idea what you're talking about when you say that you're saving money. The only money I spend is what I spend gambling or what I spend at non CET properties. Having a host costs me nothing except the price of the gift I bring him.
     
  20. gamblersruin

    gamblersruin Low-Roller

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    Obviously what we can gather from this is that hosts work for some and not for others. Every host and every gambler are different, so all you can do is try to take whatever they give you for whatever play you're doing for your own enjoyment, and anything else is a bonus. It's when you make blanket statements like "hosts bad!" or "worst advice ever!" you run into trouble.
     
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