OK all, I need your thoughts... I called the Hard Rock today, as I've gone a couple days without response from my host (Executive Casino Host) of 3 years. I found out he's left the property. He was a very popular there and staff always told me I was hooked-up with a great host. Anyways, I asked for the host on duty, as I needed to get a reservation placed for the first part of next week. I was given to a fella who sounded young and said he's been there for 3 months and isn't yet listed on their website. His title (from an e-mail) states he's a Casino Ambassador. I note from the website that there's a few Directors of Player Development, several Executive Casino Hosts, Casino Hosts and Casino Ambassadors (listed descending in that order). I assume the Casino Ambassadors are the lower folks on the pecking order? He was very nice and sure was attentive to my reservation. He sounded really happy to assist me! My question is... do I stick with this fella for the future or ask to be assigned to someone more senior? For reference, and I know many of you already know this, I'm not a huge gambler, but do stay there 40-50 nights a year. I have gambled and spent enough to be at the Platinum (highest) level of their rewards program (Back Stage Pass). Business reimburses me for my room, food and travel related expenses, so I'm not a demanding customer in term of comps, etc. I prefer to let all my business-travel build up points/perks for the times when I do visit for fun. I do like working with the host to secure premium concert tickets at The Joint and generally just having a "go to" person at the property. My previous host always responded to my e-mails within an hour or so and I always got the room I wanted on the floor I wanted. Does the pecking order matter for what I've described?