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Host Not Picking up Charge

Discussion in 'Comps' started by Naturaleight, Apr 23, 2013.

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  1. Naturaleight

    Naturaleight High-Roller

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    I was brought in up front on RFB and full room comp. I low played, but not on purpose something came up during the trip. My host has now been ignoring me, (mad I suppose) even though he said he would take care of it. None of the charges got picked up. Is there anything I can do besides disputing the charges with my CC company?
     
  2. grosx2

    grosx2 VIP Whale

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    Not sure if disputing the charges will get you anywhere, since you did incur the expenses. I would make more of an effort to get in touch with your host (you say he's "ignoring" you) and explain to him the extenuating circumstances.
     
  3. VegasBJ

    VegasBJ VIP Whale

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    which hotel?
     
  4. shifter

    shifter Degenerate Gambler

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    When you're in on RFB the charges should be picked up automatically by the system. If they weren't you weren't put into the system at RFB. But you can call the host office and just tell them you're been unable to reach your host and another host can take a look and help you.
     
  5. Letsdoit

    Letsdoit Low-Roller

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    I always keep my e-mails from my host/hotel just in case of this and bring them with me. If you have an e-mail from him/her stating your comps to stay there then they have no choice but to credit your charges.

    I had a similar occasion when I went on a comp for 3 nights and was sick the whole time and my play was very limited as I was in bed for practically the three nights. My host kind of ignored me and call me during my stay to tell me that I was not playing.

    They have to expect that stuff like this happends sometimes. What is funny is that my offers have gone downhill from that property and my host is no longer my host, lol.....

    Too bad, many other properties will want our business.
     
  6. PeterNY

    PeterNY Newbie

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    Goes to show. Same thing with car dealers. Your best friend until you change your mind. Then the cold shoulder or worse. :faint:
     
  7. Dege6

    Dege6 Tourist

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    Ideally the time to deal with this is before you check out and leave. I can't imagine there being much recourse with your credit card company, so pursue it with VIP and/or take another run at your host. As Shifter said, it doesn't sound like your host put you into the system as RFB, or else the charges would have been taken off automatically. When you checked in, did they confirm you were there on a comp? I know they usually say "your room, blah blah is complimentary", as they swipe your card for incidentals.

    Sorry you have to deal with this. As long as you haven't made lo
    w/no play a habit (which I don't think you have), your host should give you a pass. As someone else mentioned, people get sick, etc. Heck, I've had days where I haven't played because I was too darn hungover from the previous night. :drunk:
     
  8. Naturaleight

    Naturaleight High-Roller

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    It was my first time using this new host, so not the best way to start off a relationship I know. But like others have said, sh*t happens and it's not like I totally didn't play. I have a very good play history with this resort so I'm not sure why he's being a jerk. I'm just gonna hassle him again. He already said he'd clean up the charges after I checked out.
     
  9. Skyler

    Skyler Low-Roller

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    Just wondering if you ever got this taken care of. That is certainly NOT the way to treat a player you want a long term relationship with. He can see your past play at the property, and everyone has a bad trip from time to time. I don't see the problem, and hopefully this gets taken care of.
     
  10. Naturaleight

    Naturaleight High-Roller

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    He got back to me and claims he was out of town and missed it (even though he said he'd take care of it the day I left). Now he says he'll take care of it today. I'll believe it when I see it, but I'm just gonna keep bothering him until it is done.
     
  11. Naturaleight

    Naturaleight High-Roller

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    Still nothing despite being told 4 times now that he would take care of it. Where do I go with this? Do I speak to the VP?
     
  12. shifter

    shifter Degenerate Gambler

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    Just call the host office when you know he's not working and they'll put you through to someone else. Then just ask them what's going on and you can get a straight answer.
     
  13. TOsmallfish

    TOsmallfish Tourist

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    Are u staying at the Bellagio? I remember u saying u have a good relationship with our host. But u stating u have a new relationship with this host u r having a problm with.
     
  14. Naturaleight

    Naturaleight High-Roller

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    No this is not Bellagio. I got a very good offer last trip that I could not pass up from a different MGM/Mirage property.

    Now I wish I had stayed at Bellagio with my favorite host because this would never have happened with him. This has turned into a fiasco. In fact I asked my Bellagio host what to do, and he was nice enough to advise me who to contact.
     
  15. Dege6

    Dege6 Tourist

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    This sounds really odd and it seems the host has no intention to make it right. Can I ask what kind of $$$ we're talking about? How many nights, what kind of room, how much food/bev tab did you run up?
     
  16. HairyDawg

    HairyDawg Tourist

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    What hotel?
     
  17. Dege6

    Dege6 Tourist

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    I did a little catch up reading on the comp thread tonight. Gee, OP, you have had an awful lot of problems with hosts over the past several months. You've had dozens of threads asking about how to max out your comps, get up front RFB from new places, and many threads about how awful your hosts are at MB, NYNY, LUX, MIR, etc - and requesting new host recommendations. Then you wanted to move Downtown and requested host referrals there.

    You claim to have a 20-30K bankroll, and state that you usually lose anywhere from 10K to the entire thing, on any given trip.

    Are you telling us that you regularly and happily drop that on each trip, but ALL of those casinos hosts treated you poorly when it comes to comps/service?

    You're either the unluckiest guy in Vegas, or your little game has run its course.
     
  18. donovanrs28

    donovanrs28 Low-Roller

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    I agree, something doesn't make sense...now looking for another host at Mirage?
     
  19. C0usineddie

    C0usineddie VIP Whale

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    You knew the drill going in so I dont blame the host at all.

    Just like car salesmen, they dont make money for people not buying stuff or not playing.

    In this case the hotel loses money by inviting you.
     
  20. Kickin

    Kickin Flea

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    Take it easy guys. Naturaleight is in his early 20s. Which means he probably started first gambling in Vegas a few years ago at earliest, back when the casinos were being extra generous with comps. So his bar was set pretty high.

    He doesn't have the length of experience most people here probably have so all he's doing is shopping around looking for whatever deal works best for him. I wish more people did the same thing, that's what makes markets competitive.

    Also, who in his right mind wouldn't be pissed about being brought in RFB, then being charged at checkout, then being told by your host the charges would be removed, and weeks later they are still there? Seriously? I would dispute the charge with AMEX and talk to the highest level person at the the host's office I could get a hold of to fix that shit, or at least have AMEX talk to them.

    Besides I'm pretty sure he has raved about certain hosts.....I think Bellagio and maybe others.
     
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