Hi everyone, First allow me thank EVERYONE on this message board. Thank you for posting, thank you for coming in to say hi, thank you for your honest opinions, comments and issues that we can help with. Many of you have given me insight to our customer service, VIP, and gaming experiences here at the Plaza and Las Vegas Club. So bravo and hats off to you....the customer! As with any business, we need you as a customer. Your thoughts, opinions and input are an asset to us to improve what may have been shortfalls in the past to create a new present and future. This post may seem long and I will try to keep it as short as possible as to not bore anyone. However, it will be informative. In a recent post, it was noted that a "tip" was given to upgrade a room reservation. This can not and will not be standard practice. How do I upgrade? You may ask. Two ways, one is to upgrade paying the upgrade fee. Which I know, most do not want to pay. Or contact one of us casino hosts to check if your casino play warrants an upgrade. Now, if you are a true gambler paying your upgrade fee will actually benefit in the end. Meaning, pay the upgrade fee, then go gamble, and just before check out sit down with a casino host and check your casino play to possibly have that room comped. BINGO play can not be considered when evaluating a casino player. Although a person may play heavy BINGO, that play does not equate when identifying which incentives are offered to a casino player. I really enjoy my BINGO players, but I am very honest with them and tell them you have to give me some slot/VP/table time for me to be able to comp anything. This same concept goes for sports betting aficionados. Plaza Tiers: starting from top to bottom, because I want everyone to become an Ace player: lol Ace: 100,000 points King: 25,000 points Queen 2,000 points Jack 0-1,999 points Reel slots give $1:1 point VP: give $3:1 point Right now we are in the process of revamping some VP machines to include points as some do not right now. New promotions will be starting come September 1st. Details to come. I think that is all for now. If I type too much I will not have anything else to say later. lol Have a great day everyone.