Harrahâ€™s Just got back from one week in Vegas. A trip, which started out terrible. We left at 7:00 pm on Monday to check in and got there at 10:00 PM. Check-in was a nite-mare. Harrahâ€™s was supposed to give us two connecting junior suites non-smoking. We came in and they said sorry but only have regular rooms smoking. I explained to them that my child had reactive airways and was allergic to smoke. They said there was nothing they could do. I asked them if I could get a host to help me as mine was not inâ€¦he seems to never be there when I check in or check out. Nothing they could do. However, the host said they would change us the next day. I explained that I was told I would have connecting rooms. Their attitude was sorry Charlie no connectors. Therefore, my kids slept in a room down the hall. Next morning everyone was sick. The smoke in the room lingered from the previous deskâ€”so my daughter was a mess from the allergies, I was coughing and everyone in our party was complaining. I called the front desk and told them we needed something else. Again, they said they were sold out but would get us something that day. We eventually ended up in nonsmoking rooms both juniors with no connectors. They told me my host was wrong and there were not connectors. The rooms were okay but nothing like last yearâ€™s accommodations, which were the nice suites. According to my host, I am not eligible for those anymore. I find this very strange as I qualified for them last yearâ€”my play has not changed and yet now I do not. The service to our room was also lousy. I had to call downstairs twice to have our rooms cleaned as our maid was on vacation so there was no one assigned to our rooms ( Can you believe that?) I also had to call housekeeping for a stooped up toilet and each day they would not leave coffee. Now maybe I am dense but if you see that the guest uses the coffeemaker that is provided would that not tell you that they need the coffee replenished? By the way, this is the Diamond Player wing supposedly with nicer amenities. I only saw coffee makers and cookies brought every day. Nevertheless, coffee makers without the coffee. I guess I need to bring coffee from home? When I asked for the coffee before I went for dinner the first time...They brought one bag of coffee no creamer, sugar stirrers nothing. Therefore, I was to have black coffee and if I wanted sugar or cream, I had to go downstairsâ€¦Come on give me a breakâ€¦ Besides my stay being bad, the gambling was so so. I have started to play more on nickel and I guess they consider me a so so player. I played over 1000 points a day? To me that seemed like a lot of play. I wish I knew what they need to get a regular suite. They will not tell me though. We are taking a serious look at the Rio for our trip in May and canceling the May reservations at Harrahâ€™s. I am told the rooms are nicer than what we had. We walked in the halls at the Rio though and noticed the halls dark. I remember one tower appeared to have nicer hallways I just forgot which one. There seems to be more activity at the Rio though. I am surprised that everyone says their slots are tight. I think that they are probably the same as Harrahâ€™s. There seemed to be a lot of people playing there and winning. The seafood buffet was good. I got my lobster and crab for only 10 each person as we had a special coupon from Harrahâ€™s allowing us 40 off the meal. In May when I go we will try out the other restaurants. I am trying to convince Hubby to try Rio as I think we will get a nicer room. I must admit I was really surprised by the lack of service at Harrahâ€™s this time around.