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Harrahs Joliet... I doubt that I will be back!

Discussion in 'Non-Vegas Hotels & Casinos' started by Champster1, Sep 4, 2016.

  1. Champster1

    Champster1 High-Roller

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    3rd stop on our "Midwest vacation". Got cut short by 1 night because of a family emergency in Baltimore (uncle had quadruple bypass 2 days after we arrived in Joliet), so we had to leave a day/night early.

    Had no idea, especially after stays in Lawrenceburg and Elizabeth Indiana, that Joliet was a small city type area. Was ready for another 'country' type casino/hotel. Check in counter of hotel was a different experience An "apparently new" hotel guy stared at my license for over a min as i tried to check in. I asked him if everything was alright and did he need me to interpret anything on my NYS license. He said no and after another glance handed me my license back. Too be honest I couldn't understand what the heck he was looking at for so long (thought that he was actually being asinine). The other 'front desk person", a lady, actually corrected him a couple of times as he began to check us in (check in took longer than my 2 previous stops put together). The valet guy brought luggage to our room promptly after we arrived in room.

    Ventured to casino after first making a stop at Diamond lounge. A rather nice D L.. The menu was set for that day (stuffed cabbage, rice etc.) and the room was nice size too. Great view of the river and an outside area adjacent, to the Diamond lounge, that allowed you to sit outside and enjoy the scenery also.

    The first casino entrance was just for those who were re-entering the casino? ! had to walk around to main entrance. A decent amount of construction was going on between diamond lounge and casino entrance, making way for a new restaurant (I believe)! I also noticed that all casinos that i had been to during my "Midwest' trip, in Indiana and Illinois, had metal detectors at their entrance! That was a first (2nd and 3rd) for me!

    VP choices were better than my 2 previous stops with $1.00 double double bonus machine getting most of my VP dollars. Most VP was concentrated in 1 main area with a few other banks at the bar and near the poker room. Craps had the small/tall/all bonus bet, and a guy hit all 12 numbers while i was there! He made a couple grand. I picked up roughly $300.00 on it.

    Aces diner, on the casino floor, feed me pretty well during my stay there. Chicago dogs, philly steaks, salads, wings....a decent assortment of late night/anytime munchies. And Aces was open...anytime! The Flavors buffet did NOT remind me of the Flavors buffet at Harrahs Vegas. Didn't know that I could order prime rib, crab legs etc ala-carte until I walked to the bathroom and saw a couple chowing down on both. By then I was stuffed. The buffet was considerably smaller than the "Spread" buffet at Horseshoe South Indiana property, which I had just enjoyed 2 days earlier. Fortunately ACES never closed.

    Room was decent. No safe, nor desk and chair. Bathroom had separate enclosed toilet area. No fitness center on the property, nor access to 1 near by. Gaming was not eventful other than craps wins on first night.

    Before I checked out I had called down stairs to inform the front desk lady that I was leaving a day early ( family emergency) and could she have a host look at my play, to comp my room charges (approx $30.00 for food). When I went downstairs to check out, the front desk lady said that "no host had gotten back to" her yet! This was 90 mins AFTER I called down with the request. I informed them to follow up with the host when they could and if he/she choose not to do anything then I would leave the charges on Credit Card.

    2 hours later i called, while traveling toward Baltimore! I called back to Harrahs Joliet. Operator connected me to a host extension. The "hold on music' began while i waited for a host to come to the phone. I remained on hold for 15 FIFTEEN MINUTES. I AM NOT EXAGGERATING. 15 MINUTES!!!!!!!!

    I hung up and called back. This time the same operator answered the phone. When I told her why I was calling she began to give me the "hold on while i connect you". I said absolutely not. Told her that I had already been on hold for 15 minutes, after my previous conversation with her, to which she responded that "that was unacceptable. Hold on and i will take care of this for you"! Which she did. Kudos to this operator who also returned to the phone to tell me that room charges were all comped.

    I don't know if Harrahs Joliet was just in the middle of training front desk personnel or I just picked a bad time to come, but their service was the worse that I have ever experienced from a CET property. And as a diamond for the past 3/4 years, I have been to a few properties in my years. At most properties, the front desk staff and the hosts are the 1's that usually go over board to make sure that your stay is enjoyable. I'm gonna assume that this was just a bad/busy time for me to come, although checking out on a Tuesday morning should not have had that much confusion!

    I doubt that I will return to Harrahs Joliet!
     
    March Madness...here I come !!
  2. wanker751

    wanker751 Dutch Rudder Enthusiast

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    Let me stop you at the metal detectors since you seem misinformed. Illinois charges an entry tax per person. The casino don't actually collect this, though they could. Those things count people as they enter the casino the first time. Not metal dectectors. I believe indiana as well. Hence the separate reentry for people who reentered. So they aren't charged tax twice.

    Also to me it sure sounds like they were training that person.
     
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  3. leo21

    leo21 VIP Whale

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    They have had a recent history of running off their more experienced personnel on the hotel side. It's one of the things I don't like about them. And they do, or at least, did have a fitness center on the 2nd floor. It's just a treadmill or two and mutlifunction gym equipment, though. I hope that they are bringing back a restaurant because I really hate that damn buffet and it's another reason I don't like going there.
     
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  4. tringlomane

    tringlomane STP Addicted Beer Snob

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    Yep, Missouri has them too. I stuck it to Hollywood Casino St. Louis for a $2 admissions tax today! Haha

    Yes, going to the local 2 days before Vegas...so degen.


    Hope your uncle is okay champster!
     
  5. wanker751

    wanker751 Dutch Rudder Enthusiast

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    Haha swing your arms fast as you go through, maybe it will count you as two people lol.

    I've done that before
     
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  6. bluesdude

    bluesdude Low-Roller

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    We were just at Blue Chip Sunday and they did not make us re-enter at a different position. I did not see anyone else doing this nor did I see anyone guiding anyone to different entrances.
     
  7. wanker751

    wanker751 Dutch Rudder Enthusiast

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    Meant the tax not reentry...
     
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  8. Champster1

    Champster1 High-Roller

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    Successful surgery. Thanks much tringlomane!
     
    March Madness...here I come !!
  9. wanker751

    wanker751 Dutch Rudder Enthusiast

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    I apologize champ... I literally didn't see that part... glad to hear!
     
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  10. tringlomane

    tringlomane STP Addicted Beer Snob

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    Blue chip only has one entrance/exit. Harrahs Joliet has 2 entrances/exits, but only one of them has the devices to count attendance. So unless you get stamped for reentry they'll make you go through the main entrance.
     
  11. leo21

    leo21 VIP Whale

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    For some reason, Harrah's Joliet goes out of their way to try and save the two or three bucks for re-entry. You can show your stamped hand at either entrance to reenter without going through the pedestals .I think Hollywood Joliet is set up to do the same (not sure as I do exit and re-enter there) but they don't make as big of a deal of it. It's a long story of how they got to this but let's leave it at the fact that most casino companies have a contentious relationship with the state of Illinois and the case can be made that the casinos have gotten the short end of the stick lately. Some of this is more about spite than profit.