So it's official, Hard Rock Hotel is a no go for me ever again. If you read my trip report, you know they dumped me into smoking room. Told me they were full and couldn't change that until Monday at earliest. Not good. Also couldn't accommodate a request for a "Do not disturb" sign for my door. Seriously. They could not give me one, told me housekeeping could bring me one in the morning (uh, that defeats the purpose). Toilet barely worked. Security only pretended to care about the loud partiers who were annoying most of the floor. I'm not a demanding prima donna, but if you're charging me Cosmo/Aria rates for Saturday night ($300+) you better provide Cosmo/Aria level service. And they didn't even come close. So upon check out, I wanted to see what they could do for me...I know this is long, but it's head-shakingly-idiotic...and I had this entire conversation in a calm voice, a smile on face, trying my best to be a reasonable customer... Politely asked if they'd honor the slightly lower rate I saw on their website the next day after my reservation. "No." Politely asked why I got a smoking room when I reserved a non-smoking. "We don't guarantee rooms." Politely asked why my reservation didn't guarantee my room, when every other Las Vegas property does exactly that. "It just doesn't." Politely asked why then, if reservation doesn't guarantee my room, why it requires cancellation 3 days prior to arrival. "Because it guarantees you a room, if a room is available." Wait, what? "If a room is available, then you will be guaranteed to get it." <At this point my brain begins to melt.> Wha....uh....<struggling to even parse that sentence>....Um, so if a room is NOT available, what happens with your guarantee then? "We would refund any charges to your account." So your guarantee is basically a non-guarantee, and that if no room at all whatsoever is available, we won't steal money from you. How generous of you. But on the other hand, if a room is available, you get what you get and you'll just have to take whatever we give you. "Well, that's not how I'd put it." Okay, so can you at least honor the lower rate that showed up after I placed my non-refundable non-guaranteed non-cancellable reservation? It only would be fair to do that. "No sir, we guarantee your rate won't go up when you book your reservation." I see, so my rate was guaranteed for a room you ended up not having available. "No sir, you did get a room." But not the one I reserved. "You didn't reserve a specific room." I see, I just reserved a specific rate, not a room. So my $269 rate was guaranteed, but that could end up being sleeping in the dumpster? "Sir...that's..." Never mind, don't answer that. Sorry, I know you're trying your best. Can you do something? I come to Vegas a lot, and I'm sure with my level of play you'd like to have me come back. "Well, I can take off the resort fees for two nights." Okay, but even with that my average cost per night here is well over $220 a night, and I can go pretty much anywhere on the strip for that. "I'm sorry, that's the best I can do." I doubt that. But at this point, I think you guys know I'm never coming back here and you're determined to squeeze as much out of me as possible before you see me walk out that door for the last time. <Desk agent just shrugs.> And so, I expect to only ever set foot on this property in the future to have lunch at the cafe. Ugh.