I just spent a couple of nights at the Flamingo and have never been so disappointed. I have stayed there many times before but I think that will be my last time. Everything was broken and the customer service is lacking, I'm guessing because they are getting so many complaints they just don't care anymore. We were promised a comped go room and since we had choices at most of the CET hotels we chose Flamingo because they have a nice pool. When we got there, there was an extremely long line for check in, okay, I wasn't surprised as I've read all the stories so I was mentally prepared. But when I got to the front, No go rooms! Stuck in a Fab room, okay not the end of the world. Fab room was old but clean, but everything was broken. plugged my phone in to charge it and the next morning my phone was dead, yep the outlet was broken. When I looked closer I could see it wasn't even screwed into the wall right. Same thing with the elevator button by the habitat, literally hanging off the wall. The elevators were so old and sounded bad, I felt I was taking a bigger gamble in the elevators than I was in the casino with their tight machines! I kept telling myself it's only two nights, then we'll stay downtown at the D and I know those rooms are decent (and they were). So the second day I went up to the room after breakfast and my key wasn't working, neither was my husbands. We know about keeping your key card away from cell phone (it will deactivate it) so we were careful about that. Went downstairs to tell them and yep, a long line. I went up to ask if we could talk to someone about a key not working without standing in that long line and was told to wait in the key line, also a very long line. The computers for self check in were not working so long lines everywhere. This is where I had had enough. I told her I didn't think I should have to stand in a long line again because of something that is their fault. She told me "All these people are waiting for keys or have lost keys" I said "We didn't lose our keys they stopped working and it's the hotel's fault" She was pretty adamant and had an I don't give a crap attitude so I left and kept checking the line all day. Finally after midnight the line went down. We talked to a casino host who apologized after I told her I was not able to access my room all day, and she waved the resort fee. I wish I had picked another hotel, We liked Paris I've stayed there before and the casino is nice, so are the rooms and pool, and as it turned out, we never went to the pool at Flamingo because we decided it wasn't worth it to stand in line to get in and risk not getting a lounge chair anyway. Bottom line, I'm done with Flamingo. My advice to anyone wondering about a stay there, don't!