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Feel a bit dumb....

Discussion in 'MyVegas' started by WickedWife, Apr 23, 2015.

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  1. WickedWife

    WickedWife Tourist

    Joined:
    Feb 17, 2015
    Messages:
    95
    My husband and I went to redeem points for KA and I didnt realize he was signed in on FB (the game was already running). So I go in and order the premium ticket and then I realize its my husbands account. Tried to cancel it, that worked. Logged him out and logged me in and tried to purchase "Sorry, you've already purchased this reward". FML. I filled out a support ticket, but does anyone know how long it takes for them to fix it?

    Also, I can buy the KA reward now and book a show in August (more than 90 days away), right?
     
  2. bruceb

    bruceb Tourist

    Joined:
    Oct 14, 2009
    Messages:
    93
    Trips to Las Vegas:
    22
    Yes, you can. Enjoy the show.
    bruce
     
    20th anniversay trip
  3. IWannaBeInVegas

    IWannaBeInVegas VIP Whale

    Joined:
    Jan 5, 2002
    Messages:
    2,639
    Location:
    Between here and there
    Trips to Las Vegas:
    20
    The error message was more than likely due to the cookies. Clear your cookies or go into private browsing and it may work.

    Yes you can buy them and reserve your show more than 90 days out. But once you BOOK the show, they are considered redeemed and so if you change your mind, the points are lost.
     
    Tentative Arrival
  4. WickedWife

    WickedWife Tourist

    Joined:
    Feb 17, 2015
    Messages:
    95
    Well that was by far the best customer service! They have already gone in and changed my husbands account so his email is now the one linked to his myvegas account (instead of my email) and I was able to go back in and purchase my award. Now to try and get through to an operator to book our seats :)
     
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