My wife and I used 40,000 tokens each to get free Ka tickets. Seats were not together so I called box office and they moved hers beside mine. No problem. Easy. Wake up this morning and I get an email bill for a $12.95 service charge. My wife gets one for $28.89 + $12.95 service charge for $41.84. They don't have my credit card info so are they expecting me to pay this when I pick up my tickets? Perplexed.