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Experiences cashing in expired slot tickets ...

Discussion in 'Casino Gaming' started by dmr, Sep 24, 2013.

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  1. dmr

    dmr Registered Abuser

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    Hopefully this will be of interest here. This is not in Las Vegas, but one of the companies involved has countless casinos in LV. (CET)

    To make a long story long ... :)

    I was cleaning out an older purse I seldom carry anymore and I found two cash-out tickets, one from the local Ameristar for $18 and change and one from the local Horseshoe for $13 and change. Both were several months old. I realized that both were expired, but I figured I had nothing to lose by trying to redeem them.

    First of all, neither one worked in a machine or cash-out machine.

    I first tried Ameristar. Went to the cage. I handed the ticket to the lady there, explained that it was expired, and asked if there was anything they can do. She took the ticket back to a guy standing by a desk, I guess the cage supervisor or something, and I heard him say "Yeah, pay it" without giving too much thought. Total transaction time, about one minute.

    Next the Horseshoe. I handed the ticket to the lady in the cage and explained that it was expired and I just found it and such and she kind of shook her head and said it was expired and there was nothing she could do.

    I figured that one round of push-back was worth a try so I asked nicely to speak to a supervisor or manager and she motioned for a nearby "suit" to come over. I proceeded to tell him the story of finding the ticket and that I knew it was expired and he stopped me right there and said "(kid) :) I'm gonna have you sign a dispute form, if that's OK."

    I asked what that was and he said it was what they use in all kinds of cases including this. I asked it if would affect my players club status and he said "Not unless you get too many of them."

    He filled out the form "Player disputes value of ticket $0.00 and requests $13.79" or something like that, took my ID and players card, had me sign the form, and they paid me.

    I hadn't cashed in an expired ticket for some time. The last I remember doing it was at the old Las Vegas Hilton, and it was one trip old. The guy at the cage did not even blink but scribbled something on it and paid it. That was several years ago.

    Ameristar was the easier of the two. No real questions. Just the approval of someone in charge. My guess is that it's CET (or local management) policy to initially say "tough bananas, SOL" but to pay expired tickets, with some formality, if the player pushes it.

    I ended up not being out the $30 some. Oh well ... :)

    Hope you enjoyed the story. :)
     
  2. nostresshere

    nostresshere Mr. Anti Debit Card

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    Thanks for sharing. Many of us that might toss them otherwise will now know to push back just a bit.

    I think I have only had some small ones left over....often over a $1.00
     
  3. thecarve

    thecarve Misanthrope

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    Glad you got your money, dmr. And kudos for not taking their “first offer”.

    A few years ago, prior to a Vegas trip, my dad gave me a $90-100 ticket from Aria that he had forgotten about. My experience was pretty much the same as yours at Ameristar. The gal at the cage went back to talk to a manager, punched a few things into the computer and paid me. Took two or three minutes, tops.

    This ticket was only about a month or less past the expiration date – whether or not that factored into it, I have no idea.
     
  4. uli_1515

    uli_1515 Low-Roller

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    At my local tribal casino they have this sweet rule if you don't cash out your keno ticket exactly after your ending game the ticket is void. I have had it happen to me twice now. I just seem to forget until the morning. They have paid me both times but they will inform you that they are doing a huge favor for even letting it happen this one time. Good job being persistent.
     
  5. tringlomane

    tringlomane STP Addicted Beer Snob

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    Yeah, always try to cash in expired tickets, I don't recall hearing a story of being turned down (but I bet they might turn you down at McCarran). And if the cashier brushes you off, a supervisor won't. Also, I feel like other states should do what my state does. Tickets with expiration dates are illegal in Missouri.
     
  6. thecarve

    thecarve Misanthrope

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    Yikes! Expiration dates illegal? Wow.

    I'm not saying that 30 or 60 days is "reasonable"...but then, I'm free to not patronize a casino with such limits. I'm absolutely flabbergasted that folks in Missouri are forced to gamble.:cry:
     
  7. tringlomane

    tringlomane STP Addicted Beer Snob

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    When are you forced to gamble a cashout ticket? Why should that expire (other than a casino changing ownership)? It's a cheap way for a casino to gain extra money if they wish (but they will honor expired tickets generally because they know it's not worth losing a customer over a trivial issue like this).
     
  8. dmr

    dmr Registered Abuser

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    That's nice to know! Thanks. :)

    I do get to the Kansas City area a few times a year and I'll keep that in mind.

    It's amazing how much Missouri gaming has changed over the past 20 years or so.

    I can easily remember when it was "simulated cruises" where you could only enter at certain times and they gave you a "ticket" which they marked off when you purchased gaming tokens. You could only spend (lose) a certain amount per day.

    Then they eased up but always swiped you in when you entered.

    On the last trip I recall you just walked in like you do other places.
     
  9. WrongWayWade

    WrongWayWade VIP Whale

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    I'm a little surprised people end up holding on to old tickets, ever. The last thing I always do after a trip to a particular casino is hit the cage or a redemption kiosk. It seems painfully obvious to me that I shouldn't leave without getting everything turned back in to cash.
     
  10. tringlomane

    tringlomane STP Addicted Beer Snob

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    With complimentary alcohol in Vegas/Tunica, I tend to remember less. :evillaugh I also sometimes know I'll be back later on trips like that.
     
  11. dmr

    dmr Registered Abuser

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    But wait! There's more! :)

    I related this story to a cow-orker and he told me of his experience at Horseshoe which was almost a rewind-replay of mine!

    He had a ONE DAY EXPIRED $25 ticket. Took it to the cage. Clerk said no. Asked to speak to manager. Filled out form, etc. Only difference was he got paid with a slot voucher, I got cash! :)
     
  12. Joe

    Joe VIP Whale

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    :drunk::drunk::drunk:
     
    Christmas
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