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Encore at Wynn - $326.00 "advance" ?

Discussion in 'LV Strip Hotels & Casinos' started by Neverland, Jun 9, 2013.

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  1. Neverland

    Neverland Newbie

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    Hi!

    So here's my issue.. I made a reservation (air+hotel package) directly on the Encore website.

    Then checked out my Visa card transactions and found out there is an amount of $326,67 thats been charged OVER the price of the vacation package.

    It says "Advance" in the description. Since my trip is being paid in full why are they charging me this? Will I get it back? :(
     
  2. Chuck2009x

    Chuck2009x VIP Whale

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  3. Neverland

    Neverland Newbie

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    When I booked it clearly said the TOTAL for 2 adults was 1200,53$. So on my Visa I have 2 X $293,60 (United Airlines) and 1 X $613,33 (Encore) = 1200,53$. But I ALSO have another amount (same day) of $326,67. And it has to be linked to the reservation since I didn't make any other purchase that day. Can't be the resort fees so I reallyyyy don't understand what it is and it's making me nervous :cry:
     
  4. AllieWhitt

    AllieWhitt Tourist

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    Extra Charge

    Could it be the "Resort Fee" or "Security Deposit" ? I would call the Wynn/Encore and ask to be sure.

    AllieWhitt
     
  5. Neverland

    Neverland Newbie

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    I found this about Wynn Hotel/Feature Taxes and Service Fees: Wynn Vacations markets hotels under a “prepaid/merchant” model, where Wynn Vacations collects the full amount from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by Wynn Vacations on the customer’s behalf and includes two components to the reservation, amounts being paid by Wynn Vacations to the hotel/feature on customer’s behalf as well as compensation for services retained by Wynn Vacations. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount Wynn Vacations pays to the hotel/feature related to your reservation for taxes owed by the hotel/feature including, without limitation, sales and use tax, occupancy tax, room, tax, excise tax, value added tax, good and services tax, and/or similar taxes. The amount paid to the hotel/feature in connection with your reservation for taxes may vary from the amount Wynn Vacations estimates and includes in the amount charged to you. The amount charged to you also includes an amount to compensate Wynn Vacations for services in connection with handling your reservation. Wynn Vacations is not the vendor collection and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers, as vendors, include all applicable taxes in the amount billed to Wynn Vacations and Wynn Vacations pays over such amounts directly to the vendors. Wynn Vacations is not a co-vendor associated with the vendor with whom Wynn Vacations books or reserves customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

    I guess I will have to contact the hotel to sort this out but I'm beyond pissed right now.
     
    Last edited by a moderator: Jun 10, 2013
  6. Neverland

    Neverland Newbie

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    E-mail sent.... I'll let you know what their answer is... !
     
  7. Neverland

    Neverland Newbie

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    OK!!! So I called the bank and they explained to me it has nothing to do with my hotel reservation, there is a problem .. a mystery transaction.. so I will have to solve this but since it has nothing to do with Vegas this thread can be closed !!! Can I delete it myself?
     
  8. SuperB204

    SuperB204 Tourist

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    sounds like someone maybe took some money out at an ATM. Find out the location of the purchase from the card company.
     
  9. StormHawk

    StormHawk High-Roller

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    Yes, sounds like a cash advance, much like those offered at Casino ATM machines.
     
  10. Dean Martin

    Dean Martin VIP Whale

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    Anytime you see a charge on your CC that you don't believe is yours, just call your CC company and tell them you believe it is an unauthorized charge and they will credit the charge back to you and do all the leg work to contact "where the charge came from". If they find it's valid, they will contact you and discuss. Pretty simple process.

    Also, this is just my opinion but in hindsight....I never make any kind of a vacation pkg or third party reservation for anything. Those get real sticky if you ever need to cancel or reschedule and if you have some decent play, there is no way the hotel/casino can give you any room comps if paid thru a third party.
     
  11. StormHawk

    StormHawk High-Roller

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    It looks like a direct hotel booking and flight booking, just facilitated by the Wynn Vacation site.
     
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