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Drinks2U at Palazzo, now order from your slot!

Discussion in 'LV Strip Hotels & Casinos' started by evoni, Mar 14, 2013.

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  1. evoni

    evoni High-Roller

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    Just came back from a quick 2 night trip to Las Vegas and will be writing up a TR soon, but in the meantime wanted to share that Grazie has started up a Drinks2U program that is currently implemented at a lot of the Palazzo slot machines where you order drinks via the slot. I had a lot of fun doing this and I'm hoping that it's quickly installed at Venetian too. Monday night when I was there the casino was busy (likely due to convention) but once I ordered my drink from the slot machine I had it in 5 minutes where usually I'm lucky to see it in 15 or 20 minutes when ordered directly from a server.

    if you're interested, I took at lot of photos of the different screens where you place your order.

    http://www.lasvegasdaze.com/2013/03/drinks-2-u-via-grazie-slot-machines.html
     
  2. ardee

    ardee VIP Whale

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    I saw those buttons this last weekend but didn't try them out. They didn't say if the drinks were still comped, and I wasn't going to pay for alcohol in a casino, so I kept my hands off. :cry:

    Now I know better. And plan to take advantage of it in July!
     
  3. Ezzy711

    Ezzy711 Low-Roller

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    I love it! Thanks for posting. Hope it catches on. The only flaw I can see is if you move machines. The CW will be able to find you 5 machines away, but not this.
     
  4. evoni

    evoni High-Roller

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    ardee, I'm sure you will like it when you try it in July and hopefully by then it will be enabled on all slots at Palazzo and Venetian.

    Ezzy, I'm not sure if it has that flaw or not. When I switched machines after getting my first drink delivered without first clicking to tell it I had my drink, the message that my drink would be delivered went with me to the next slot so it's possible it provides the new location to the server. Unfortunately I didn't confirm that with them when I ordered the 2nd drink but I will next month.
     
  5. S'AllGoodMan

    S'AllGoodMan High-Roller

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    I would be playing with the menu more than my game. It looks fun.

    B
     
  6. dfalk

    dfalk VIP Whale

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    That is awesome! Wonder if I could get 5 player cards, put them in 5 machines in a row and get never ending drinks?
     
  7. aggie182

    aggie182 Off Key and Out of Tune

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    Is there a coin in minimum per drink?
     
  8. billydice

    billydice Low-Roller

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    AC

    A few places in AC have this and I love it!!!!!!!!!!!!!!
     
  9. evoni

    evoni High-Roller

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    kevinandbeth, it is fun to play with.

    aggie, I don't think there is a minimum, there's certainly nothing on the screen that would indicate that. For what it's worth, one of my friends was only betting 50 cents when she was ordering drinks.
     
  10. numeno

    numeno VIP Whale

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    A few of the CET casinos in the south have this. I can't say it is great, but it is good. The problem in general with slots is it may be a while for the CW to see you the first time, so you can do your order immediately with this. The downside is the menu will never have as many options as are possible with the CW.

    Due to slot beverage service being awful at certain times of the day I like the concept. I simply hope there is still room for people to ask for a drink. I know higher tipping gets faster drinks, it won't matter if it has to all be done by machine.
     
  11. Dpin300

    Dpin300 Low-Roller

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    One word: Awesome!
     
  12. DonnyC

    DonnyC VIP Whale

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    If there isn't now...there will be At some point!

    This is a case where it looks good from far...but is far from good.

    BAD IDEA!!! I HATE IT.

    Whenever a casino comes up with a way to save money....it only profits the casino, not the player.
     
  13. Auggie

    Auggie Dovahkiin

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    I think this measure is more aimed at staff than players.

    Though most cocktail waitresses work hard there are still quite a few that get in to routines where they ignore players or sections of the casino floor to go where the tips are or where they can basically get a tray's worth of orders, go to the bar, come back and deliver and then start taking orders off the same group of players, all the while ignoring everybody else in their section.

    From the casino point of view the only solutions they would have for that would be to either hire more cocktail waitresses or implement a service like this.

    The problem with hiring more staff is that it costs more money, its not fixing the problem, it could upset current staff if their areas are cut down (they likely serve those areas when the casino is slow) and if the current batch of waitresses isn't covering their whole area why assume that a bunch of new hires will?

    I know on our last trip it was the least amount of drinking I had ever done in Las Vegas where so many places just had abysmal drink service and specifically with these guys we spent one day with about 5 hours at Venetian and 3 hours at Palazzo and in the whole time neither my wife or I were served a drink at the slots, yet we could see waitresses constantly going back and forth to the table games.

    And I am not just picking on Venetian/Palazzo... it was pretty much like that everywhere on our last trip.
     
  14. chitownjohn

    chitownjohn High-Roller

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    Agreed! This isn't about better customer service it's about reducing the CW headcount because the CW won't be taking drink orders, just delivering.

    Cocktails .. cocktails is music to my ear and one of the things I enjoy about Vegas is the personal interaction with the CW's. That interaction will be diminished with this new service - I don't like it.
     
  15. imderekpoe

    imderekpoe Low-Roller

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    Wow - where's the 'hate' coming from? We used this at Horseshoe in Cleveland and it was great. You don't have to flag down the CW, I put in my drink order and it shows up in a couple of minutes. And the system remembers my order so that its really convenient to order the next round. I have no problem with this system at all and wish that everywhere had it.
     
  16. Debh

    Debh Low-Roller

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    Thanks for the info Diana

    great idea, will be testing it out lots in may lol
     
  17. Huddler

    Huddler VIP Whale

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    I dont like it either because I cant order Crown and Coke. It gives generic options like bourbon and coke. That is not what I want. If you could actually order what you want, then it would be ok.
     
  18. Molder66

    Molder66 Low-Roller

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    I have been using it at Harrahs Phx. works great and we get drinks much faster. :beer:
     
  19. imderekpoe

    imderekpoe Low-Roller

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    At the one in Cleveland the menu had the generic drinks, but you also had options to customize. I'm still anxious to see it catch on at more places and I'll definitely give it a try when were out in Vegas this fall.
     
  20. jukie

    jukie Low-Roller

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    Agreed and then further down the line they will start charging for the drinks

    Altough on the face of it, it looks a good system but when they do start charging it will be ok because we will have asked for it
     
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