1. Booked a spcial at the Plaza that included room and bottle of champagne-never got champagne. 2. They had noted it was for my 30th bday, and it was my actual bday when I checked in, not just close to it...not so much as a happy birthday or anything. 3. The guy at the front desk acted as if he was doing us a huge favor by checking us in and getting us room a couple hours early. 4. The room itself was large and in pretty good shape, I only wonder why when they did the rehab they left some stuff unchanged....all new furniture, wallpaper, etc, but leave the old stained light switches, and banged up bathroom door. 5. When you get off the elevator, there are 3 halls, and no numbers telling you which way to go. Was very unimpressed with my stay, I didn't bother complaining as I only spent one night and do not plan on staying again.