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Downtown Grand erroneous confirmation emails

Discussion in 'Downtown Hotels & Casinos' started by savage810, Jan 13, 2014.

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  1. savage810

    savage810 Low-Roller

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    I have a comp room at Downtown Grand this weekend. I got an email from Choice Hotels (DTG is affiliated with them) titled "Your upcoming Downtown Grand Hotel & Casino....". It listed prices for my stay, which to my dismay, did not say "$0 and thank you very much" but $230 + resort fees.

    I called DTG this afternoon and they said not to worry, it was some glitch and it was just today.

    Thought I would mention this in case anyone else got this, no need to freak out.
     
  2. Joe

    Joe VIP Whale

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    Odd, I have a comp also at DTG. I called the hotel direct to book it and received the confirmation email directly from them, not Choice.
     
    Christmas
  3. savage810

    savage810 Low-Roller

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    I booked direct with them, received the confirmation direct from them back when I booked it. This new email was out of the blue.
     
  4. jasonargo

    jasonargo High-Roller

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    Same thing here. I asked for an email confirmation when I booked, but never got one. Today I got the Choice Hotels confirmation email showing regular pricing, so I called to confirm. They show me comped for 2 nights, and said they would send a new email. I couldn't get a firm answer whether I would be charged the resort fee or not.

    -
     
  5. savage810

    savage810 Low-Roller

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    jeez, 3 guys, 3 different experiences.

    Jason- when i got the confirmation email direct from DTG (the accurate email) the sender specifically called out that resort fee was comped, since the price on the confirmation was "$ + 11 resort fee". I believe Joe mentioned on another thread that he is on a different offer, and he is getting charged resort fees. Weird that they can't tell you specifically about your offer!
     
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