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Downtown Grand erroneous confirmation emails

Discussion in 'Downtown Hotels & Casinos' started by savage810, Jan 13, 2014.

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  1. savage810

    savage810 Low-Roller

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    I have a comp room at Downtown Grand this weekend. I got an email from Choice Hotels (DTG is affiliated with them) titled "Your upcoming Downtown Grand Hotel & Casino....". It listed prices for my stay, which to my dismay, did not say "$0 and thank you very much" but $230 + resort fees.

    I called DTG this afternoon and they said not to worry, it was some glitch and it was just today.

    Thought I would mention this in case anyone else got this, no need to freak out.
     
  2. Joe

    Joe VIP Whale

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    Odd, I have a comp also at DTG. I called the hotel direct to book it and received the confirmation email directly from them, not Choice.
     
    Give Suncoast another try.
    Our new favorite place to stay, but gamble at MSS
  3. savage810

    savage810 Low-Roller

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    I booked direct with them, received the confirmation direct from them back when I booked it. This new email was out of the blue.
     
  4. jasonargo

    jasonargo High-Roller

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    Same thing here. I asked for an email confirmation when I booked, but never got one. Today I got the Choice Hotels confirmation email showing regular pricing, so I called to confirm. They show me comped for 2 nights, and said they would send a new email. I couldn't get a firm answer whether I would be charged the resort fee or not.

    -
     
  5. savage810

    savage810 Low-Roller

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    jeez, 3 guys, 3 different experiences.

    Jason- when i got the confirmation email direct from DTG (the accurate email) the sender specifically called out that resort fee was comped, since the price on the confirmation was "$ + 11 resort fee". I believe Joe mentioned on another thread that he is on a different offer, and he is getting charged resort fees. Weird that they can't tell you specifically about your offer!
     
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