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Difference in rewards between two account same household..

Discussion in 'MyVegas' started by Slotchick, Dec 29, 2013.

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  1. Slotchick

    Slotchick High-Roller

    Joined:
    Jun 29, 2011
    Messages:
    599
    Location:
    BC, Canada
    Trips to Las Vegas:
    50
    I am leaving for Vegas on a solo trip soon and wanted to redeem some rewards. When I look in my account I only have 2 for 1 buffets, companion show tickets and seems a lot of missing rewards. In the past I have redeemed many rewards and never had any issues nor were there any differences between my DH's account and mine (we both have redeemed rewards on 3 previous trips). The rewards I want to redeem for this trip I have not redeemed previously and they aren't showing in my rewards; yet are showing in my DH's and my mother's rewards (one lives in same house and other lives near us). I'm a higher level than them and should have access to all rewards that the game has as far as I know. I could see if I didn't have enough LP's but I have over 500K and I may as well use what I can right?

    I have emailed MyVegas and so far have gotten no responses.

    Anyone else ever have this happen? if so, what was the resolve?
     
  2. Slotchick

    Slotchick High-Roller

    Joined:
    Jun 29, 2011
    Messages:
    599
    Location:
    BC, Canada
    Trips to Las Vegas:
    50
    I am replying so if others experience this issue they need to know how to have it resolved.

    My account for some reason had me "looking like" I was a Vegas local and support did eventually refresh my account and I was able to see the rewards that my DH had available :) There is a known glitch and this happens occasionally after a trip to Vegas but can be resolved easily. If this happens to you all it takes is an email to support and patience; which, I didn't have.. lesson learned.

    I'm extremely happy and content, as I was able to redeem the show ticket I wanted!!
     
  3. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
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    Location:
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    Did you purchase any rewards while you were in Vegas? It makes me wonder if someone purchased a "locals allowed" reward while in Vegas, it might set off that flag?
     
  4. Slotchick

    Slotchick High-Roller

    Joined:
    Jun 29, 2011
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    Location:
    BC, Canada
    Trips to Las Vegas:
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    No, we had purchased all our rewards months prior to the trip. When we were in Vegas we (DH & I) would log into our accounts and do our spin from the one laptop. It's just a weird fact that mine was the only one that seemed to keep me in Vegas....Oh imagine being in Vegas for 2 months! :haha:
     
  5. tls030583

    tls030583 Tourist

    Joined:
    Sep 27, 2012
    Messages:
    47
    Location:
    Lexington, KY
    Trips to Las Vegas:
    10
    Thank you so much for the information! I think this might be my problem too. I just emailed MyVegas and hope they can get back with me soon.
     
  6. sarah9nascar

    sarah9nascar VIP Whale

    Joined:
    Sep 14, 2008
    Messages:
    1,670
    Location:
    Mesquite, Texas
    Trips to Las Vegas:
    13
    Thanks so much. Mine and my husbands account is the same way. Thanks for letting us know what to do about it.
     
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