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Difference between a Host and a Senior Account Executive?

Discussion in 'Comps' started by cjohnson202, Feb 10, 2016.

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  1. cjohnson202

    cjohnson202 VIP Whale

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    Hey Everyone,

    I've booked my last 5 or so trips all through Hunter (CET) and he's my host. Three of those trips, I've brought along the same guy who has steadily increased his play every trip (earned around 5,000 tier credits over 4 nights this past January). He just got the following email:

    Hi XXXX

    I am writing to introduce myself as your Senior Account Executive for all of the Caesars Entertainment Properties in Las Vegas. I will be your main point of contact for all of the pre-trip arrangements you need to make at any of our Total Rewards properties here or nationwide.

    I am your contact for anything from hotel rooms to dinner reservations and reserve any of the offers you get in the mail. In addition, I will let you know about giveaways, tournaments, and special events based on what interests you at our properties.

    I would also love to get to know you!
    o What are your favorite properties?
    o Which tournaments and events do you enjoy participating in?
    o Which new Total Rewards casinos are you interested in visiting?
    o What months do you prefer to travel?

    Please feel free to ask me if you have any questions about Total Rewards or the benefits I can provide in Las Vegas or any of our properties in North America.
    I look forward to speaking with you in the near future.

    XXXXX
    Senior Account Executive
    Caesars Entertainment



    To me, this seems like someone who can book him stuff he already has available to him, but wouldn't be able to offer him anything else. Example: comp resort fees or issue additional credits or freeplay, like a host could.

    While my friend would likely never go to Vegas without me, even if he did, I'd probably get him to book through Hunter, who has always booked my friends for me in the past. I'm just wondering if there is even a point to him replying to the email or if he should just keep things as is with Hunter.

    Thanks!!
     
  2. Char1

    Char1 High-Roller

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    I would show Hunter this email and get his take on it.
     
    May 28-June 2
  3. Slotness

    Slotness Low-Roller

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    An account executive is more of a marketing person, they reach out to you to get you to take advantage of the offers you have access to. I had one that was based in Vegas but I regularly visited AC. I let him/her (there was a lot of turnover evidently, I was getting emails 2-3 times per year that I had a new account exec) book a trip or two but they didn't know the nomenclature or categories of the rooms in AC CET properties (luxury, premium etc.) and there was never any back end comps or follow up during my trips. On a trip a few years ago, I was checking in to Harrahs AC as a Diamond player and the 7* registration desk waved me over to check in. As she was checking me in she said, "don't you have a host on property?" Nope. She sent me to the host desk, told me to ask for MV and I did. My play was reviewed by MV and was told I that I should really have a host on property. The rest is history...

    If Hunter is willing to work with your friend, I'd encourage him to develop that relationship.
     
  4. Chuck2009x

    Chuck2009x VIP Whale

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    The wording of that email is the same as ones I get from a "Casino Sales Executive". They are below host level. They basically facilitate booking stuff for people who either can't find things or are too lazy to do it themselves. It's a nice touch, but they can't do anything you can't do yourself. I would just stick with booking him through Hunter.
     
  5. wigwam_salesman

    wigwam_salesman VIP Whale

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    All levels of host work in sales and marketing. The higher up the food chain, the more autonomy they have.
     
  6. CindyS

    CindyS Low-Roller

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    For what it's worth, Definitely try to have your friend stay with Hunter or any other true HOST. Try to stay away from anyone who has the title of Casino sales or Casino Marketing. Those are inside telemarketers. They do not have the same authority as Hosts. If you get a Casino Telemarketer coded to you, it will be very difficult to get away from that person. I have had a terrible experience and on my next trip to Vegas, I am going to demand in person that they remove the Casino Marketing Executive from my account or I will walk away from CET all together and take my play to Cosmo or Wynn.
     
  7. Bondy3

    Bondy3 Low-Roller

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    I would have your friend stick with Hunter,

    from my experience, Hunter is the best host at CET (though I havn't met all hosts so I cant say for certain)
     
  8. LV_Bound

    LV_Bound VIP Whale

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    Is his name Robert?

    Let me describe the difference using my experience.

    Book through a HOST.
    Get to Vegas, charge meals to the room.
    Arrive home, e-mail host and ask to review our play and bill and let us know what we owe.
    His reply is usually $0. Even all the food is comped which is about $300-$400.


    Book through Account Executive (Robert).
    Get to Vegas, charge meals to the room.
    Arrive home, e-mail Robert and ask to review our play and bill and let us know what we owe.
    His reply.... I can't do that as I don't have access.
    Basically worthless as we lost about $300-$400 worth of comps.
     
  9. RockyBalboa

    RockyBalboa VIP Whale

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    I think it depends on the property

    I don't have a true host at V/P - I have a casino marketing exec. She has to stay within the parameters of my offers for the most part but will deviate from time to time. For instance I've had her add a night and some food/bev before. Also after my July trip I emailed asking about my play and she removed my room charged and the extra night I paid for.
     
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