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Did I, or didn't I ???

Discussion in 'Comps' started by JosieCat, Aug 29, 2012.

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  1. JosieCat

    JosieCat VIP Whale

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    I keep reading on here about if you book your offer through a host, there is play expected - vs. just booking a marketing offer.

    Back before the offers came out, I sent an e-mail to a "Bellagio Marketing Specialist" (I just grabbed this name from a recent e-mail one of us had gotten) asking about a stay in September. He said he could book the rooms, but nothing else until the actual offers came out. I thanked him, but said I preferred evaluating the entire package so that we would just wait.

    Well, 2 weeks later, the offers came out so I went back to him and he booked the offers for us. Mine was a VIP offer with a suite, which I downgraded to a Lakeview room. My BF's offer was just for a regular room which he upgraded to a Lakeview room.

    So - did I book through a host - or did we just book a Marketing offer??? Don't get me wrong - we plan on playing - I'm just curious what this would be considered. His title is not "host".
     
  2. shiny

    shiny Low-Roller

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    As we all know that host works for the casino. His or her performance bonus is calculated by under-comped amount from the hosted gambler. CasinoBoss clearly stated this factual situation in his thread.

    I personally prefer to booking the upfront marketing offers thru Casino Marketing or VIP Services, instead of going through the host. Some of the marketing offers are very sweet and generous. I have hosts at different casinos. I rarely use them, as they expect me to gamble more and more. I'd rather play/gamble without pressure. IMHO.
     
  3. earth-3

    earth-3 High-Roller

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    An A+ to the last two sentences. This especially helps if you had a disaster the last session and you want to cut back to a more affordable bet.
     
  4. JosieCat

    JosieCat VIP Whale

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    OK, but that's my question. I booked this offer through a "Bellagio Marketing Specialist", but he just basically booked our marketing offer - with the exception of giving my BF a higher level room than than was offered. So booking through this Marketing Specialist - would that be considered booking through a host - or is it just considered a marketing offer???
     
  5. shiny

    shiny Low-Roller

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    I would think it's booked through a marketing offer. This marketing specialist is certainly not your host. He basically gave your BF a better room (a front desk check-in staff can do the same thing, with or without $20 sandwich!)
     
  6. nostresshere

    nostresshere Mr. Anti Debit Card

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    Maybe.... if it was that easy, EVERYBODY would have lakeview rooms.
     
  7. shiny

    shiny Low-Roller

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    The casino marketing specialist is not dumb at all. He/she usually reviews your previous play/gamble records along with your player level (MLife's Gold, Platinum, etc) to give you some leeway.
     
  8. mike_m235

    mike_m235 Tourist

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    Marketing specialists are sort of below host -- in fact, my host occsaionally bitches that the marketing specialist screwed stuff up. The marketing specialits, or 'VIP boothlings' as I call them, don't have as much lattitude as a host. If he/she upgraded your boyfriend, then it was almost certainly already in the computer, even if you didn't get the offer.

    This may come as a surprise, but sometimes MLife doesn't actually show you all your offers :)
     
  9. shiny

    shiny Low-Roller

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    I completely agree! MLife system is so messed up. The marketing specialist can see all eligible offers from his/her computer, while you don't see them at MLife website. He/she may just give you what you're entitled, anyway.
     
  10. shifter

    shifter Degenerate Gambler

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    that's not where their bonus comes from. their bonus comes from beating their yearly theo total. it has everything to do with theo, not under-comping. under vs over comping comes into play in how their boss may evaluate them. if they are constantly overcomping guests, it can hurt their evaluation and possibly prevent a promotion, etc, but it has nothing to do with their bonus.
     
  11. JosieCat

    JosieCat VIP Whale

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    No, he copied and pasted our offers right into the e-mail, so I don't think the room upgrade came from a different offer.

    Tom Enjoy 3 Complimentary Nights in a Luxurious Room, $300 F&B Credit, and $250 in FREEPLAY!
    Josie Enjoy 3 Complimentary Nights in a Luxurious Suite, Complimentary F&B (RFB2), Limo Transportation, VIP Check-In, and $500 in FREEPLAY!

    When we were e-mailing back and forth, I said I didn't need a suite, but said that we wouldn't mind having lakeview rooms, and that's what he booked. But besides that - our offers are direct from marketing.

    But I agree about offers not getting communicated to us. We used to get an e-mail once in a while, but lately - nothing. They aren't on the web-site, no e-mails, nothing in the mail. I always have to call.

    Thanks for the responses - I was just curious. But in the future if the marketing offer is good, I'm just going to call marketing directly.
     
  12. shifter

    shifter Degenerate Gambler

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    it doesn't matter. when people talk about host vs marketing offer it's all in their head. there's no real difference. the host doesn't make you play higher or press you to play higher or anything like that. if you feel pressure, you're putting it on yourself.
     
  13. mike_m235

    mike_m235 Tourist

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    He does make the information available to you, though, which I find helpful.
     
  14. cloudi63

    cloudi63 MIA

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    Ditto! totally! I use a host at 3 different properties, I have to say, I would rather use VIP services as well, it seems it's less pressure and I've not had any bad experiences, other than Mlife in general, but there are other threads out there on this subject..lol.
     
  15. shiny

    shiny Low-Roller

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    Shifter, I would like to refresh your memory by referring you to two previous posts between you and CasinoBoss on 7/26/12 and 7/27/12, respectively.

    CasinoBoss mentioned that the host is probably working on a commission that is based on net win. So you may drop $10,000 but if s/he comps you $9,500 worth of stuff then s/he's only going to get compensated for $500 worth of your win.

    I agree with CasinoBoss that a portion of the host's compensation will come from his/her hosted gambler's net loss (i.e., gambler's theoretic loss or actual loss subtracts the comps).



    Shifter's 7/26 question to CasinoBoss

    CasinoBoss' 7/27 reply to Shifter
     
  16. shifter

    shifter Degenerate Gambler

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    maybe it does happen like that, but any host that's working for a bonus based on my loss-my comps i don't want to have anything to do with. that does explain why some of the hosts that i've talked to have always low-balled me, but i move on. i'm certain that none of my current hosts are getting bonuses based on how much they don't comp me. my hosts' bonuses are all based on meeting total theo numbers.
     
  17. shiny

    shiny Low-Roller

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    That's my exact point ---> I avoid using host, if possible. On the surface, host can be sweet talking and act just like your best friend or dear buddy. The fact is that most hosts earn bonus/commission on your "net loss"! The longer you play, the bigger you bet, the more loss you gave to the casino, the merrier he/she would be! Someone classified host as "casino's pimp". I certainly agree. IMHO.
     
  18. mike_m235

    mike_m235 Tourist

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    I think the key words there are 'if possible.' I might rephrase it to say 'unless it makes sense.' For example, I've put in mostly table play at a single MGM property the last two trips. I have almost no useful offers from any other MGM casinos. I called a host at another casino because my wife was thinking she wanted a different place -- that host looked at my play at my current property and immediately offered me something in the same range as what I was getting from my 'home' casino. Again, I had zero offers other than the standard Gold MLife discounted rate from that casino before I called the host.

    Also, pimps have their place if you're looking to buy a whore. My guy has sent me notes early on about some special events that I've not gotten from anywhere else. Is he trying to get me to come to Vegas and spend money? Yes, that's his job. But he's still got to offer me something I want if he expects me to bite.

    I like the UFC, but my offers aren't big enough to get me that kind of thing. But my host knows that I like it, so if there's a fight where they don't use all their allocation of seats, I get a call. I know where I stand on his list -- behind all the guys bigger than me. But I lose nothing by being on the list.
     
  19. shiny

    shiny Low-Roller

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    The host can make the best use of giving the unsold or last-minute-no-show tickets (the bait) to pamper/allure the gambler. It doesn't cost the host, anyway. It's the marketing tool.

    If the gambler doesn't continuously play to meet the host's expectation after he gets hooked into the casino's door, the host will dump that gambler like a dead fish (and you won't be standing on that list). Agree?
     
  20. mike_m235

    mike_m235 Tourist

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    I assume I would move up and down the list based on my play. Much like your corporate offers get better or worse based on your play.

    I just don't think there's one answer for every situation. If you're saying 'you should never use a host and always use corporate offers,' then I strongly disagree with you.

    Just like I would disagree with someone who said you should always use a host and never use corporate offers.

    What you should do is consider everything available to you, and use what makes you happiest. Just because the host calls me with tickets doesn't mean I have to come. But it's nice to have the option.
     
    Last edited: Aug 29, 2012
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