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Diamond Rez Confirmation Call

Discussion in 'Comps' started by engicedave, Mar 30, 2013.

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  1. engicedave

    engicedave VIP Whale

    Joined:
    Aug 27, 2005
    Messages:
    1,066
    OK, my last trip to LV was back in June, so I do not know when this changed and if there is a thread on it, sorry.

    I worked out my reservations at paris with my host which included a limo ride and the type of room, a Red Premier, arriving this monday.

    So yesterday I get a confirmation call, really? This is new to me.
    Nice young lady calls and says she's calling from Diamond Reservations to confirm my arrival for monday and of course I confirmed it and then reviewed it with her as agreed with my host, and it didn't quite match. She just had me in Red Luxury and no limo, so I told her it was Red Premier (she tried to say all Red's are Lux...wha??) and I gave her my flight info.

    I started thinking, if my host put it in and this confirmation lady put it in, is it possible there could be duplications, especially on the limo service? I don't want to create issues or waste people's time.

    So I email my host and she took care of it all this morning.

    So I don't know when the phone call confirmation thing started, but the lesson I got from it is to just agree with whatever they say, then confirm with your host afterwards to make sure the two don't get altered or intertwined.
    While I understand it is part of the service, I can see there easily being confusion if you try to add/correct something when the service calls, so leave it to your host and just say "yup, all good" when the service calls.
     
  2. Julie888

    Julie888 High-Roller

    Joined:
    Oct 7, 2008
    Messages:
    986
    Trips to Las Vegas:
    50
    I've had a phone call every time except this last to confirm our reservation. And every time we were already in Vegas at a different casino. This time Paris was the first stop so I was expecting the call that never came.
     
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