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Diamond Rez Confirmation Call

Discussion in 'Comps' started by engicedave, Mar 30, 2013.

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  1. engicedave

    engicedave VIP Whale

    Aug 27, 2005
    OK, my last trip to LV was back in June, so I do not know when this changed and if there is a thread on it, sorry.

    I worked out my reservations at paris with my host which included a limo ride and the type of room, a Red Premier, arriving this monday.

    So yesterday I get a confirmation call, really? This is new to me.
    Nice young lady calls and says she's calling from Diamond Reservations to confirm my arrival for monday and of course I confirmed it and then reviewed it with her as agreed with my host, and it didn't quite match. She just had me in Red Luxury and no limo, so I told her it was Red Premier (she tried to say all Red's are Lux...wha??) and I gave her my flight info.

    I started thinking, if my host put it in and this confirmation lady put it in, is it possible there could be duplications, especially on the limo service? I don't want to create issues or waste people's time.

    So I email my host and she took care of it all this morning.

    So I don't know when the phone call confirmation thing started, but the lesson I got from it is to just agree with whatever they say, then confirm with your host afterwards to make sure the two don't get altered or intertwined.
    While I understand it is part of the service, I can see there easily being confusion if you try to add/correct something when the service calls, so leave it to your host and just say "yup, all good" when the service calls.
  2. Julie888

    Julie888 VIP Whale

    Oct 7, 2008
    Trips to Las Vegas:
    I've had a phone call every time except this last to confirm our reservation. And every time we were already in Vegas at a different casino. This time Paris was the first stop so I was expecting the call that never came.
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