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Delta changed our departure flight!

Discussion in 'Getting There & Getting Around' started by MNVegasgal, Jun 23, 2012.

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  1. MNVegasgal

    MNVegasgal Low-Roller

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    Delta changed our flight leaving Las Vegas from 9:10 to 7:00 am uh no that won't work. Bcalled and they happily switched it to 11:15 am. They noted they normally switch to the next earlier flight in case you have connections or assume the flight you took is the latest you want. Good to know and I was impressed with he customer service!
     
  2. jgates8

    jgates8 VIP Whale

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    They are normally very good about fixing it - you can change to another time for that destination without a problem. I have been lucky as my changes have never been very adverse with them.
     
  3. nostresshere

    nostresshere Mr. Anti Debit Card

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    Not sure if they contact you or you noticed the change.

    For this very reason, I check our flights often in case of changes. They are very good about allowing changes in your favor if they move things more than a few minutes. Sometimes you are able to change to the flight you originally wanted, but the cost was too high when you booked it.
     
  4. JosieCat

    JosieCat VIP Whale

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    Well, I'm glad you were able to switch. We are also flying from the Twin Cities on Delta. They recently changed our 9:45 a.m. flight to 9:20 a.m. - but that we can live with. This trip we have a 4 hour drive after we land, so I hope that's the last change they make. When are you going?
     
  5. zlanga

    zlanga Low-Roller

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    Its interesting that they switch you to the next earlier flights in case you have connections by default. United/Continental did us a re-book that had us landing 30 minutes after our connecting flight in Denver had already DEPARTED. Not only did I have to call to get them to fix that, I had to fight tooth and nail to get changed to a flight that landed us within 10 minutes of when the original flight landed! :nono: They wanted to put us on a later flight that landed 10 minutes before the Mystere show we had tickets to, 2 1/2 hours after our original arrival.
     
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  6. MNVegasgal

    MNVegasgal Low-Roller

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    @zylanga, sorry to hear you had to fight so hard to get your flights adjusted. My husband called and he was on the phone a total of 6 minutes.. and it wall all done.
    @Nostreehere.. they sent us an e-mail Noting.. Your flight times have changed. Normally this is a couple minute change.. so I don't always pay close attention.. but this was a 9:20 flight, changed to 7:00 AM.. Big Difference.
    @Josiecat.. we are going in October for Jimmy Buffett.. 10/20 - 10/23. Hopefully that is the last change for you.. at least it was a little earlier on the way out.. I can never sleep the night before.. so if I have to be there a little earlier.. BONUS!!
    @jgates.. glad to see you have the same experience.. positive customer service is a good thing.. though some companies don't get it.. those that do will get my business!
     
  7. domeboy

    domeboy VIP Whale

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    I got my Delta Tickets three or four months ago, and the schedules have been adjusted multiple times. I did see on the website that if they change the flight more than an hour you can change flights without a fee. But, it looks like the new flight cant be more expensive.

    This has happened with other airlines also, in particular when you reserve a flight way in advance.
     
  8. xmarksx

    xmarksx VIP Whale

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    Dome, I have had them waive the fee with only a 45 minute change but they won't budge on a change fee for anything less than 45. They soak you for all you are worth!
     
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