Wanted to get another set of opionons on an experience I had at the Delano last weekend. Two weeks ago I was given the oppertunity to attend a Conference at MB for which my employer would cover my total expenses. I called the marketing excutive that I deal with at MB and she offered me two comped nights at the Delano, with the third being a reduced rate. We discussed my options and I explained that I wanted a strip view Panromic room in the Delano and would like to pay extra to secure this room. I also stated that since my company was paying for the room she did not have to comp my rooms, instead to look at my play at the end of the trip and possibly take off a spa bill that my wife would be going to. I arrived at 2pm on a Thursday and quickly was checked in. Again I expressed that I would like the Strip view Panaramic View suite and would gladly wait for one to be cleaned if that would allow me to be placed in the room. The lady behind the check in desk clicked on the computer for 10 minutes, went back to check with her boss, clicked around a bit more and said "Oh we have the perfect room! I can't tell you the exact room number yet because it's a surprise!" She seemed very excited about it so my thought was being a comped player that was paying for a room I was upgraded to a bigger suite! She printed me off 2 room keys and said I would be called when the room was ready, no need to check back at the desk. Natually hearing of this "secret room" I was very excited. I tipped the girl behind the desk 20 dollars, dropped my bags at the bell desk and headed off to get some video poker in while I waited. An hour passed Then two and 3.....and 4. Decided to go eat at Kumi thinking someone had a late check out and the room would surely be ready by 7! Went back to the desk and they said "Oh sure, your room is ready, let me print you off two cards!" As I approached the end of the hall I already know I'm facing the wrong way. Walk in the room. Yep, Panaramic suite.... and if I slam my face all the way against one window I can barely seem the MGM! Directly in fron of me in MB, and to the right is facing the south. I called down to express my flustration with not having the room I payed for. Was told that since it was so late in the night that the entire hotel was sold out but I could check back in the morning to possibly move. I'M PISSED. After yelling at the poor guy on the phone for 10 minutes (it wasn't his fault) I decide we are leaving. Called my hosts at Cosmo and Aria, both of which offered me comped stays but the wife wanted to stay somewhere new. Ended up at the MGM Grand, 1 bedroom suite facing the strip. Do I have a legit reason to be mad? I just feel that I had poor service all around. The crappy thing is I LOVE Mandalay Bay. For what it's worth I'm 100-150/BlackJack player and 1-2$ Max credit VP player. I understand that comped rooms are basied on how much you are worth to the casino. But for someone paying rack rate I felt that I should have gotten the room I payed for. Although I've never payed for a room in Vegas so I don't know how that is treated.