(letter also sent to corporate, but probably will be lost) Dear Money Manager: As a businessman, I understand your primary objective is to make money for MGM Resorts. Most people like me have no problem with your making a profit, even at my expense. What I do not understand is the logic regarding the Mlife club and what is often called "Specialty Slots". I am guessing that your hold, or margin on this machines is less than other slots. Someone has decided to make up the difference by lowering the value within your Mlife program to make up for that. Here is why I think this is foolish and there is a better way to maintain your margins and keep customers happy. Under your current plan, you require your staff to maintain a list and attempt to educate your customers. This results in lost productivity and upset customers. An alternative if you need to increase your margin would be to change the "take", "hold", "payback"or whatever you want to call it. If "Larry and the Idiots" slot machine has a lower margin, then change the casino edge by whatever amount you need. A percent of two would more than make up for what you have done to your players club, and MGM wins! Why change the players club system for just some machines? The resulting dollars must be small, and only upset customers and employees. And, by the way, you are not recovering ANY of this lost margin for those players that do not even use cards. How do you recover lost revenue for those players? Changing the hold instead would result in MORE money to MGM without customer issues. The logic is beyond comprehension. Except to an accountant who does not understand customer satisfaction, customer retention, employee job satisfaction, etc. Just plain illogical. By the way, most of us understand the difference in points for Video Poker. If you reduced the paytable additional vs the point issue, you would then have upset folks on that end. Slots are different. They should all LOOK the same in the players club. Thank You. And good luck!