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Customer Service at Planet Hollywood

Discussion in 'LV Strip Hotels & Casinos' started by EastCoastVegasFan!, Oct 19, 2015.

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  1. EastCoastVegasFan!

    EastCoastVegasFan! High-Roller

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    Is it just me, or is it fucking great! Especially from the Pit Bosses!
    I'm serious, they really take care of you there.

    I'm from the east coast (obviously), and go to Maryland to play at local casinos about once a month. The difference is night and day!

    I'm always had a preference for PH, it's by far my favorite CET property!
     
  2. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

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  3. newmans

    newmans VIP Whale

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    I agree with you 100%. I love the dealers and Pit Bosses at PH. The rooms in PH are a bit tired, but I choose to stay at PH because of the service I receive.
     
  4. Jordan

    Jordan Caveman

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    AND they serve JORDAN CABERNET!
     
  5. Guy_

    Guy_ Low-Roller

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    I have only had great experiences with staff at Planet Hollywood.

    The rooms feel very tired and I usually find I would rather stay in a Go room at the Flamingo then a room at PH.
    Staff wise tho.. I would rate them among the best!
     
  6. mrstealth

    mrstealth High-Roller

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    Yeah, I think planet hollywood is an under rated property. Can't comment on the rooms as I usually stay at bally's or Flamingo (personal preference) and just walk over to PH. Love the casino, games offered, and having the mall next door is just a bonus.

    Also, the Diamond Lounge here is a real "hidden gem". Staff is awesome, and the food offerings are usually much better than the other dl's in Vegas.
     
  7. PayTriple

    PayTriple The Cucumber King

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    I'm a big fan of PHo, and it is where I spend the second most time in Vegas after the Cosmo.
     
  8. wanker751

    wanker751 Dutch Rudder Enthusiast

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    To the Pleabs? :drunk:
     
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  9. Jordan

    Jordan Caveman

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    Yup they serve it to anyone....whether or not you have to pay for it is a different story ;)
     
  10. wanker751

    wanker751 Dutch Rudder Enthusiast

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    Well I suppose either way I end up paying for it.
     
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  11. breanna61

    breanna61 Super Moderator

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    I love the PHo Casino; if the rooms weren't so freaking dark I'd spend more time there.
     
  12. sindustry

    sindustry VIP Whale

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    I also think the staff at PH is awesome...except for the older dealers that always seem to make mistakes in the casino's favor, at the UTH tables...lol. I just wish I could actually win at that casino...lol. I have been up there, during my trips, but have yet to be able to leave there a winner. I guess I just have no self control at PH...lol
     
  13. thecarve

    thecarve Misanthrope

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    Interesting thread. PH is probably the strip property in which I have spent the least amount of time. I've always been turned off by the dark casino and "cluttered" feel (at least, IMO...obviously a very subjective thing). So I don't think I've ever gambled there at all.

    It sounds like I ought to give it another chance though. Good dealers/pit bosses can definitely impact the experience in a big way. I'll have to stop by for some action in a few weeks.
     
    Number 50!
  14. newmans

    newmans VIP Whale

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    I think that PH has the best craps dealers and pit bosses on the strip!
     
  15. Jspigare

    Jspigare Tourist

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    Agreed! PH staff is always incredible, super friendly and want you to have fun. The rooms are way overdue on a remodel, regardless I consider it home base..
     
  16. Mirageluvr

    Mirageluvr Low-Roller

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    We stayed there when it was the Aladdin, and I got a hand pay on our first night. It was a nice place to play then, and it's still a nice place.
     
  17. EastCoastVegasFan!

    EastCoastVegasFan! High-Roller

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    Could not agree more!!!!
     
  18. Aces and Eights

    Aces and Eights VIP Whale

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    This is my second home. I love the Pleasure Pit, dancers, dealers, pit crew, and the entire staff. I love that they play music. It makes me feel younger and gets me in the mood for even more drinking and gambling. My host gets me the Vista Room so it's a lot brighter than a regular room with the small windows. Vista Room has multiple floor to ceiling windows and a large window by the tub in the bathroom. Many of the dealers and pit crew know me by name since I go there so often.
     
  19. captainron62

    captainron62 VIP Whale

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    I spent my first trip in Vegas at PH and had a great time. Oddly I have not stayed on the property since but always spend a ton of time there. The only bad experiences I have had and only pretty much the only bad CS experience I have had in LV came at the Heart Bar. A friend of mine that throws the $$ around pretty good was hanging there in the afternoon and asked me to stop by. The place was dead as it was like 4pm or something like that. There were a couple girls doing their dance thing and that was about it. My buddy was sitting at one of the couches so he ordered me a drink and I walked over. As soon as I sat down one of the staff members said I had to pay $40 to sit down there. My buddy explained that I was his guest and he had just tipped the waitress and dancing girl $40 each on one round of drinks and he wanted me to stay. I drank the beer and didn't want to go thru the drama again so I just went to the bar. I put a hundo in the VP machine and ordered another drink. Same staff member comes over and says something to the bartender. Bartender tells me they aren't comping drinks for VP anymore. I told him they always have and I would just be more than glad to cash out and head back over to Cosmo. I also took the beer with me and didn't bother to pay the bullshit tab and told him if I was wrong he could call whoever he needed to as I was leaving.

    Very strange experience. My buddy left as well and the dancing girl asked him why and we told her what happened and she was pissed and went over and started bitching at the staff member who was harassing me. My buddy told her he doesn't gamble and would have sat there tipping her for another couple hours while I gambled in the casino if not for the problems.

    Other than that I love PH and have gone back many times without issues, even to the Heart Bar.
     
  20. Jaci2014

    Jaci2014 Low-Roller

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    Are the rooms as dark as those at The Cromwell?
     
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