Wow what a roller coaster today! To first be in context, I reserved at the cromwell two months ago because I couldn't afford going back to the cosmo(my favorite hotel) my 30th birthday. Even if I reserved the cromwell, I was always thinking about the cosmo and how I would love to go back there instead but the terrace room was too expensive. After few weeks of thinking about it, I decided to say "f**k it! I will book the city room because even if it's not exactly what I want, I will at least stay at the cosmo" It's funny because I imagined myself at the cromwell on my 2nd floor room looking at the big ass cosmo . The City room was at the same rate as the cromwell room so I cancelled and booked the city room. I was really happy of my choice. Today I called the Cosmo reservation because my reservation wasn't linked to my identity membership. I spoke to a very very nice woman who told me that I paid too much for my room and she provided me a new rate!!! I asked how much it would be for the terrace room with a fountain view and she said, it's the same amount as the city room on the previous rate I had! I was very excited on the phone and I said it was for my 30th years old birthday and she seemed genunely happy for me and she said she took a note about my birthday. I know most people won't really care about this story but it just totally changed my trip and it made my day! This is one of the reasons why I love the cosmo so much.