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Cosmo Identity freeplay redemption and tiers

Discussion in 'Comps' started by BayouBengal, Feb 14, 2014.

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  1. BayouBengal

    BayouBengal VIP Whale

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    So about an hour ago I was killing sometime my BSing on a penny slot and messed around in the menu that has your account info. I ended up redeeming 500 points for $5 of free play. So now my point balance is now 500 points less than it was obviously. How can I now track my progress to maintain my Gold level of status?

    And when do room charges and room rates get reflect on Identity Points? On check out or each night as it's completed?
     
  2. firstkill

    firstkill High-Roller

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    On check out, you have to be charged before getting the points.

    Can't help on the points management as the website gives no specifics.

    Fk
     
  3. Chuck2009x

    Chuck2009x VIP Whale

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    I don't know the specifics of Cosmo's system because I still haven't played there, but for all other casinos, your points or credits for tier status are in a separate bucket from your points for slot free play and other things.

    So when you convert slot credits to free play and use it, it doesn't affect your tier credit balance. What will affect your tier credit balance is comps against your hotel bill. For systems that update tier credits in real (or near-real) time, you may see your balance go down when comps are applied.

    As to how to check your tier balance at Cosmo, you probably have to either call or do it in person, their web site has never worked as far as I know.

    I want to say that some systems update your tier balance based on room charges overnight, and then adjust for comps later, while others wait until they submit the final charge to your credit card, but I don't have a clear memory on that.
     
  4. BayouBengal

    BayouBengal VIP Whale

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    Their credits update almost in real time. The slot machine credit is right away and table games within an hour or so.
     
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