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Contacting Total Rewards about missing RC's?

Discussion in 'Comps' started by jenblase, Oct 8, 2013.

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  1. jenblase

    jenblase Low-Roller

    Joined:
    May 25, 2006
    Messages:
    112
    Last month I figure I should have earned around 30000 reward credits due to some multipliers (I had two days of 6x multipliers). Only 21000 reward credits (9000 from gaming, 12000 adjustment) posted on my statement issued yesterday.

    Trying to find an email where I can contact TR - any advice? Also, has anyone had any luck getting theirs adjusted in this way?

    Thanks!
    Jennifer
     
  2. Kickin

    Kickin Flea

    Joined:
    Aug 10, 2012
    Messages:
    3,414
    Yes, there is a contact us button on the site where you can submit a message. I've used it a couple times for RC issues and always received a quick personalized response and resolution.
     
  3. jenblase

    jenblase Low-Roller

    Joined:
    May 25, 2006
    Messages:
    112
    OK, I must be blind because I can't find the Contact Us button anywhere. Is it actually a button, or is it a link on a certain page?

    ETA - nevermind, I found it!!
     
  4. oghuman

    oghuman High-Roller

    Joined:
    May 24, 2010
    Messages:
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    Location:
    NYC
    Trips to Las Vegas:
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    You can also try FAQ's. I've done that when I've had issues that I thought my host couldn't resolve.
     
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