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Considering Palazzo after some time away

Discussion in 'Comps' started by KarenTN, Sep 24, 2013.

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  1. KarenTN

    KarenTN Tourist

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    1st post here

    was part of the "No Comps for You!" BS a couple of years ago where I got a call the day before I was supposed to leave saying they would no longer honor my comped reservation, but I was welcome to pay the casino rate. I got one of those "Hey we haven't seen you in a while" mailers today for 2-3 nights, $275 free play, $30 dining credit.

    I had vowed to never set foot in the place again, but I might be willing to give it another try. If anyone knows anything about Ven/Pal, I have questions.

    1. Is there any chance of them pulling the comp takaway trick again at the last possible second?

    2. Are the rooms at Palazzo still nice, or are they getting tired?

    3. do they charge a resort fee on comped rooms? how much is their fee?

    4. The fine print says some stuff about "offer based on maintaining historical level of play blah blah blah". Considering that the last time I used a Grazie card was 2010 and I put about 10 points on my card (was not staying there then) but in 2008 and 2009 I was putting many thousands of points on my card each day, what would be my historical level of play? Should I be concerned about them charging me $3189198191651 per night for the room if I do not live up to their degenerate expectations?

    I think that is all of the questions I have. I will add more if more occur to me
     
  2. thecarve

    thecarve Misanthrope

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    Hi Karen. Welcome to the board. :wave:

    I'm not a Palazzo expert. But I've stayed there a few times and my father (with whom I occasionally travel to Vegas) is a big fan and stays there all the time. So, I'll give your questions a shot and if I'm all wet, someone will let us both know.

    1. A chance? Sure, they've done it before. But I would think it would be a very slim chance. As I mentioned, my dad stays there a lot. And his play varies greatly from trip to trip (one trip his Grazie card never worked so he never bothered using it:rolleyes2:). He's never had an offer yanked and they actually continue to be fairly generous. I also used an offer for a room to give to my sister this spring and gave them almost no play. I suffered no repercussions other than having my free play reduced on new offers.

    2. They're still very nice. Though I have noticed a fair amount of wear and tear on a few rooms in the last year or so. Nothing out of the ordinary, really, but maybe a touch more than one would expect from a top tier joint. (I should note, though, that my sister's room this March was in fantastic shape. So, YMMV. )

    3. The resort fee is optional, though they don't always let you know that at check in - you might have to bring it up. If you want the services, pay the fee. I believe it's in the $20-25 range. There's a sticky somewhere here with a list of all resort fees.

    4. I think that's just the standard legalese many offers have. I suppose it gives them the right to do what they did a few years back. But I wouldn't worry about it unless you are considering playing at a small fraction of what you used to. But as I mentioned earlier, I took a free room and gave them almost no play (probably 30 minutes of BJ over a three day weekend) and didn't get the 3.2 trillion dollar bill at check out. :evillaugh

    Best of luck!
     
    Number 50!
  3. KarenTN

    KarenTN Tourist

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    thanks. I booked 2 nights earlier tonight. I am not as concerned with future offers as I am with not getting screwed again. It was a little disconcerting to get a call as I was packing for a flight out the next day.

    maybe I will be lucky and Cosmo will come through with a last minute offer like they did in April
     
  4. firstkill

    firstkill High-Roller

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    I just booked with palazzo with something similar.

    my host is expecting the 200 average per hr x 4 hrs at black jack.
    im not a slot person.

    going to short play it unless the luck is running good. which palazzo never has been that lucky for me.

    fk
     
  5. TIMSPEED

    TIMSPEED !địt mẹ!

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    They sent me one of those mailers last year...
    I had NEVER set foot inside Venetian OR Palazzo.
    I took them up on it; sucked out the $300 freeplay on a video poker machine and absolutely gave them NO other action the entire time (2 night stay)
    Never got charged anything...but never got anything else from them either..
    Ohh well, lol
     
    Palace Tower Suite!
  6. MarcRV

    MarcRV Tourist

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    1. Not likely to pull your comps. At least not today. :)
    2. Tired and nice. Rooms show a little wear and tear at the Palazzo but nothing major and much nicer than the Venetian. It's still my favorite place to stay on the strip, FWIW.
    3. Resort fee is $25. They made it optional for me one trip to Venetian (on a comp). Since I didn't want the amenities and they have free wifi throughout the property I declined.
    4. If they say that you're receiving a room at a certain rate (comp or $) they shouldn't be charging you more than the promoted rate.

    Have fun!
     
  7. gritmonkey

    gritmonkey Tourist

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    on point 4, I don't see how they could charge you given the last time you played you hardly played at all and the it's been several years. Your historical level of play in that instance is zero. When a contract is vague, the benefit would go to you, not the writer. If they were specific they could probably charge you, but since they weren't, my guess is they'd never be able to make it stick. This isn't legal advice, you should consult with your own attorney, blah blah, etc.
     
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