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Comp Free room charged to account???

Discussion in 'Comps' started by pphold, Aug 31, 2014.

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  1. pphold

    pphold pp Park Place Degenerate

    Mar 23, 2013
    Dallas Texas
    Trips to Las Vegas:
    So this last trip posed a question I had not thought of before. I was booked for a 1 bedroom Terrence Suite and then the Host booked a Wrap around suite for me. Since I come in late and leave late I have my Rooms Guaranteed. Since I had two rooms booked. I found out by the host on duty that I was charged for both rooms off my comped balance.

    Since I don't see what those are, I have never thought about it.

    So with the if you book say a standard room and do the $20 trick are you still paying for the upgraded suite?

    I was down graded from my confirmed room once so did i get changed properly?

    I asked the HOST and she told me does it really matter? YOUR ROOM is free and all charges are comped. You don't see the amount they comp.

    I guess that is true. Years ago I was told my total for RFB comped was $16k at check out after a 10 day stay at Caesar's Palace? Which I think was Bullshit but yea the front desk showed that with food , drinks , and room rate and room changers. I was being comped $16,000. I thought that was crazy. NO WAY anyone would have paid that much for the show tickets, and room rate. Now the food and drinks yes I did sign for them so they were accurate but The Prices was double or triple what it would have cost to go someplace else. OK I get they charge resort prices like $8 bottle water and the $12 beers but they are suppose to be free if i show my VIP CARD but it was easier to charge to the room and I was told to change everything to the room. This is not like at Atlantis (BAHAMAS) where it has to be flown in and that is the prices everywhere.

    I did give CP a lot of play that my Theo more then cover the comps, but to be over changed?

    I know 1st World problems.

    So have any of you asked to see what is being comped at the end of your stay?
    Last edited: Aug 31, 2014
  2. tringlomane

    tringlomane STP Addicted Beer Snob

    Jan 21, 2013
    Trips to Las Vegas:
    Not sure how they do rooms, but I know CET uses 60% of retail for bookkeeping bar drink comps. But they still have a lot of suckers paying full retail for those drinks.
  3. RiddickBull

    RiddickBull VIP Whale

    Oct 20, 2012
    Trips to Las Vegas:
    I generally talk to a host before I leave. I know what has been charged to my room unlike the surprise you got at Cosmo (total BS). I like to ask my host if my theo equates to more comps than I charged to the room. If so, I go enjoy myself. My host will tell me you have X amount of dollars you can charge to the room and I'll take care of it. A few trips ago at Palazzo, I generated an okay amount of theo with minimal room charges. I had about 800 in comps to burn so we ate a nice dinner and got a bottle of Dom Perignon.
  4. VegasChic-

    VegasChic- VIP Whale

    Apr 6, 2014
    Vancouver, BC
    Trips to Las Vegas:
    I noticed on another message board someone who had a cosmo host send them a screen shot of their limo pick-up confirmation. It showed the actual cost going against the persons comp balance, it was $47.80. This was for a single person pick-up at the airport.

    I wish I had asked more about back end comps my last stay at CET. I had booked in on an offer at CET, and while I attended part of the event, I managed to win a "draw" for $1000 in Reel Rewards......I of course played it through, and continued to play what I really won until it was lost. I spent the rest of the trip cashing in up at Cosmo, then walking across the street and leaving deposits over at PH....don't think I ever even broke even, plus of course they got a fair bit of my bankroll. I had reached platinum on my third day of play for the year, which was also my arrival day in this case, so I thought I would for the first time **attempt** asking for the resort fees to be taken off since I qualified for the tier that comped it before I even stayed in the room. I went to the host on duty prior to check-out, explained I had reached the tier on my arrival, could they remove the $49.00......they refused saying once it's been applied to a folio it cannot be removed. Okay, I asked if they could review my play and see what they can do. After applying my reward credits, I had a $39.00 balance. They told me they couldn't do anything for me and kicked me out, lol! My guess is that winning "draw" actually was applied to my numbers in respect to comps. I was too embarrassed as a newbie to the host/comp thing to question it. After my first 3 day trip to CET, I was appointed a inside sales rep, but she ignores any emails. Cosmo assigned me a host, I didn't ask for one. Yet, to get $39.00 in charges off a bill, they laugh at me. I know I am no where near a high roller, but really, $39.00? Well, that was embarrassing, lol~

    I think I'm host/comp cursed, and will stick to marketing offers.
  5. firstkill

    firstkill High-Roller

    Mar 22, 2013
    Trips to Las Vegas:
    Pphold, your host kind of sucks. I hate that they lump things together to keep things a mystery. Even if I was a billionaire, I'd want the ability to track down to the cent where my money is going.

    1. It's unclear how much the room charge is against your comp value. It depends on the days, but in my opinion it should be the casino rate. Not some overblown msrp rate.
    2. All food charges should have a known dollar amount from the menu. If you don't ask/ keep the receipt then too bad
    3. Im told tickets for events are at face value. ( not discount pricing )
    4. Transport with limo is about 50 per trip

    If you were double booked by mistake, that should not be counted against your comps. At your level it probably doesn't matter, but it's the principle. A host should do even more for you.

    1. Let you know how close you are to airfare or loss discount ( if you qualify )
    2. Be able to tell you how much comp you have at anytime during the trip.
    3. Know some creative ways for you to spend comps that you earn, that you might not think of.

    For me, even an extra 50 or 100 in comp value is important. I could order a nice bottle of wine at dinner, or splurge for the lobster, or raid the gift shop. In your case, I think raiding the gift shop would of helped. After a 5 fig loss, it helps for them to let you take something home haha. But your host should look out for you, so you will come back.

    For me, I always check the night before or day of my depart. I get my theo, and he tells me my current charges. He will calculate the difference and we come up with a way to spend the difference if I wish. Sometimes it's a t-shirt. Or it's a 6 pack of coke and a box of cookies.

  6. chonglosaxon

    chonglosaxon MIA

    Dec 20, 2013
    Trips to Las Vegas:
    I always check out with my host or the host on duty and go over what is on the bill. She shows me the breakdown, my theo and how things stand. I always make sure there are no mysteries in our relationship. Under play, over play, hidden charges and if i have over 2k in comps leftover , i will grab a bit of retail and a bottle of wine for home.

    This way, we are both happy. If i get drilled on a trip, she will overcomp next trip and so on.

    Sorry to hear about this PPHOLD
  7. Stevie D

    Stevie D VIP Whale

    May 26, 2014
    West Hollywood
    Trips to Las Vegas:
    My host usually works until 2-3 am, so we go over it night before I leave. I always ask for theo and if I'm a bit low will ask if I was over comped. I believe MGM use casino rate for rooms, but that may only be for host reference on his budget. When showing a guest how much comps they were given I can see them using full rate to show how generous they were.
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