Forced to deal with Comcast as your only decent (on paper anyway) choice for internet and TV? Then you've probably experienced their horrible customer service and dated equipment. I've been their customer for 18 years. The satellite guys tell me that mine is one of the few properties they've seen that can't get a good line of sight, due to trees. The terrain here allows for only marginal over-the-air reception. Our only internet alternative is Frontier's turtle-slow DSL. So, Comcast has us by the short hairs. My friend has Dish TV. He's has had features for years that Comcast still doesn't offer (like built-in Slingbox and the ability to download recordings). I was an early adopter of Comcast's Xfinity TV. Three years into it and it's still buggy as hell. The boxes have no internal intelligence, so even changing channels requires communication with their central server. That means that sometimes you can't change the channel, or it takes forever, or it randomly changes, or it just locks up. The answer is always the same - "Unplug it and plug it in again." Yeah, then wait 30 minutes for it to reset and regain the channel directory! And then there's the billing. You may agree to a fixed plan for one or two years, but they will try increasing it in a few months, or adding some random charges. This month it was $30 for five "self install kits." I haven't changed my service in two years! Four calls later and they still haven't given the promised credit to my account. Maybe that's because they recently moved all their customer billing inquiries to call centers in Mexico. In the past billing has been an issue, but I'd get someone in the U.S. who would usually correct it after one call. No more. Now you struggle to understand the person who promises they'll fix it but somehow doesn't. My sister in Virginia has Time Warner. She has a wide choice of cable/telephony modems available at retail stores for reasonable prices, so she doesn't have to lease one. Comcast hasn't certified a new cable/telephony modem in years, allowing only a couple of Arris models that can't be bought retail (they say at Best Buy, but try to find one). Unless you're determined, you'll end up paying $9 a month forever for an ancient Arris modem. I managed to buy one used and get that knocked off of my bill, though Comcast tried billed me for three months after I turned mine in. But how does a company get to the point where their core offering is by far their worst? I know! It's called lack of competition! Google "Comcast Sucks" and you'll find pages of websites devoted to the subject. They have rated #1 in poor customer service for years, but don't seem to care. As the old Saturday Night Live phony AT&T commercial said years ago - "We don't care. We don't have to!" I've come up with another for Comcast. You know the old saw, under promise and over deliver? Comcast's could be "We don't promise sh*t, but we give it to you anyway!"